What does a dispatcher do?

The duties that you perform as a dispatcher depend on where you work. Many of these professionals work in the public safety industry. As this type of dispatcher, you handle both emergency and non-emergency calls. During emergency calls, you need to keep the caller calm enough to describe the situation and find out what help they need. You also send help through police officers, firefighters, and paramedics as well as provide the caller with first aid help. None Emergency calls come in just as often. You assist callers by telling them who to call for support and giving them phone numbers to other organizations. 

Industry dispatcher duties 

Dispatchers also work in industries where they assign workers and dispatch vehicles. One example is a taxi cab company. As a vehicle dispatcher, you keep track of schedules and identify which workers are on the job. When someone calls to arrange a vehicle, you assign a driver and vehicle to the caller. As a taxi cab dispatcher, you keep track of where the driver went and what time they should be back to ensure they are safe.


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What is the average salary of a dispatcher?

According to the Bureau of Labor Statistics, dispatchers who work in public safety telecommunications earn a median salary of $22.44 hourly, or $46,670 yearly. The top positions in this field are in the state government. Not including those who work in education or hospitals, they earn $47,940 every year. As a dispatcher who works for your local government, you have the chance to make more than $46,000 a year. If you decide to work as a hospital dispatcher, expect your salary to be slightly lower and in the $38,000 range. Dispatchers working for ambulance services and in the education field earn the least. When you work holidays or overtime, you make more in many states. For example, if you work more than 40 hours per week or eight hours per day, you'll be paid more for those hours. Overtime and holiday pay adds up quickly.

Dispatcher salaries by industry

The Bureau of Labor Statistics also found that the average wages for dispatchers who work in other industries are around the same. Working as a truck dispatcher will help you earn a median salary of more than $49,000 a year, or $24 an hour. Working as a taxi or limo dispatcher means that you'll earn a median wage of around $34,000 a year. Keep in mind that some employers offer bonus opportunities for dispatchers who work at night or on weekends and holidays.

average salary of a dispatcher

Dispatcher job description

Working as a dispatcher allows you to help others find transportation and to assist callers during emergencies. Learning more about the responsibilities of the job and the work environment will help you decide if working as a dispatcher is the best choice for you.


What is the career outlook for a dispatcher?

The job outlook for dispatchers is on par with other fields. According to the Bureau of Labor Statistics, the need for dispatchers will grow at the same rate as other positions do, which is 8%.  That comes to about 7,800 jobs up through 2032. The public safety field will need more dispatchers than other fields like transportation and education fields. Worker burnout is one reason why there will always be a need for dispatchers. While some workers easily handle the stress of the job, others burn out after a few years and move to a different job. Even as automation grows, the world still needs emergency dispatchers because computers cannot keep humans as calm as dispatchers.

What are the advantages of working with Spherion as a dispatcher?

If you want to know more about working as a dispatcher or are ready to take the plunge and apply for open jobs, Spherion is there for you. You get a contact person who helps you apply for jobs and understand what employers want. The contact person will give you feedback about the jobs that interest you and help you make your resume shine. Some of the other advantages of working with Spherion as a dispatcher include:

  • Flexible hours and work environments
  • Tons of training opportunities to help you advance your career
  • More options when it comes to your schedules
  • Weekly payments that come right to you
  • A range of available jobs in your current city

What education do you need as a dispatcher?

Communications centers offer on-the-job training for dispatchers. You do not need to go to college to work as a dispatcher. Many employers hire workers who have a high school diploma or GED. Some community colleges and career centers offer programs for students who want to become dispatchers. These programs allow you to complete your training and learn more about working with people in emergency situations.



A dispatcher is someone who answers calls and responds to different situations. Discover how to become a dispatcher and find out answers to frequently asked questions about a dispatcher’s job description below.

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