What does an IT support technician do?

An IT support technician ensures that their company's computer systems and networks are up to date and are working properly and efficiently. Their job is to solve problems either over the phone or in person. As an IT support technician, you will use your skills in a variety of areas including:

• Hardware maintenance

• Software configuration issues 

• General troubleshooting

• Software installation

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What is the average salary of an IT support technician?

According to the Bureau of Labor Statistics (BLS), the average salary for an IT support technician is $57,910 annually. The average hourly pay for an IT support technician is $27.84 per hour. Your salary will increase if your role comes with other responsibilities. For example, an IT support technician may oversee network management, which gives them more responsibility and a higher salary. Additionally, you will increase your salary by taking on additional training and certifications.

 

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Working as an IT support technician

If you want to earn a stable income and work in an interesting field, becoming an IT support technician is smart. If you are enthusiastic about computers, then the role of an IT technician will be a great fit for you. It requires knowledge of computer technology and the ability to work with computers. However, it also provides challenging moments that require you to develop expertise in many different areas.

What are the responsibilities of an IT support technician?

As an IT support technician, your primary responsibility will revolve around maintaining the computer and network systems of your organization. Your other responsibilities will include:

  • Troubleshooting and diagnosing computer hardware and software issues
  • Setting up computer networks 
  • Assisting employees and customers with IT-related problems
  • Installing applications

What type of equipment do IT support technicians use?

IT support technicians require tools just like any other business function. IT support tools assist the help desk with a variety of tasks, including managing remote connections, incident logging and more. The following are tools you will use as an IT support technician:

  • Computer hardware such as a computer, monitor, keyboard and mouse
  • Software, including antivirus software, operating systems and business applications
  • Communications and networking tools
  • Remote access tools and network management tools

What is the work environment of an IT support technician?

Computer support specialists work full time. You can choose to do so by working nights or weekends because you may need to be available 24 hours a day to meet your clients' needs, which can vary at any time during the week. Some employers offer flexible schedules, and working from home is also common. Your working environment will basically be in an office. You may also travel to clients' locations.

Who are your colleagues as an IT support technician?

You will work with other IT professionals, such as network administrators, systems administrators and help desk. You will have colleagues from all levels of the organization, from low-level technicians to executives. As an IT technician, you will collaborate with other professionals who may be working in the same field, such as software developers, programmers, or programmer analysts so you will be able to learn new things and gain more experience.

What is the work schedule of an IT support technician? 

The work schedule for IT support technicians will vary depending on the company they work for. You will likely come into work at the same time every day. Some companies require you to be on call so that they can reach you if something goes wrong with the systems that your company owns or manages.

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What is the career outlook for an IT support technician?

According to the BLS, the job outlook for IT support technicians is particularly good. The BLS expects the number of jobs in this field to increase by 9%. This is because companies are increasingly using computers and networks to run their businesses, which means that the need for IT support technicians will increase.

What are the advantages of working with Spherion as an IT support technician?

Spherion is one of the leading staffing companies. The team offers you a wide range of networking opportunities and services that help you find the perfect office for your work style. Whether you're looking to work with a small family business or a large company, Spherion has options for every industry. Other advantages include:

  • Flexibility
  • A contact person you turn to for help
  • A lot of training opportunities
  • A range of jobs in your area  
  • Weekly pay
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What education do you need as an IT support technician?

Most employers prefer to hire people with a minimum of a high school diploma or equivalent. However, some employers prefer to hire IT support technicians with a bachelor's degree or higher and relevant experience. To increase your chances of getting a job, you should obtain a degree in computer science, information technology or related fields.

Skills & competencies

As an IT support technician, you need:

  • Communication skills
  • Computer proficiency
  • Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Network administration and troubleshooting skills

Experience

Though not always required, employers prefer hiring candidates with some experience in the IT field. Some employers will require you to have at least six months of experience before they will hire you.

Time management and organization

As an IT support technician, you require organization skills and the ability to work under pressure. You need the ability to prioritize your work tasks and multitask effectively. This is important in dealing with customers or your colleagues who may need help with a variety of different computing issues.

Reliability and dependability

As an IT support technician, you need to be reliable and dependable. You will also have the ability to work on your own or as part of a team. The skills required are those that allow for multitasking and independent problem-solving abilities.

Computer and software competencies

As an IT support technician, you should be knowledgeable about computers and the software that they use. This includes knowing how to troubleshoot common issues with hardware and software, as well as knowing how to install new hardware or software. Tools and programs you must know how to work with include:

  • Computer operating systems (OS)
  • Microsoft Windows
  • Software programs (including but not limited to MS Word, Excel, and PowerPoint)
  • Printers
  • Scanners
  • Other hardware devices that are needed for your job
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FAQs

IT support technicians are necessary team members at many organizations. Check out some frequently asked questions about this role.

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