Spherion Sioux Falls is hiring an Account Resolution Specialist to bridge the gap between financial recovery and client relationship management.
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The Account Resolution Specialist is a specialized financial recovery and risk mitigation role. Combining direct payment negotiation, account servicing, and contract analysis, this position works directly with business clients experiencing payment disruptions. Your goal is to investigate root causes, negotiate structured cure arrangements, recover outstanding financial obligations, and preserve ongoing business relationships while protecting enterprise risk.
Monday - Friday, 8:00 AM - 5:00 PM
Pay $22-24/hour DOE
Responsibilities:
-Investigation & Risk: Analyze payment trends, account activity, and contracts to identify breaches and evaluate risk.
-Negotiation & Recovery: Contact business owners directly to negotiate cure agreements and collect past-due balances.
-Resolution & Retention: Diagnose root causes of payment issues and structure practical repayment plans that retain clients.
-Documentation: Log all communications, arrangements, and resolution steps accurately in tracking software.
-Collaboration: Partner with risk and underwriting teams to gather account insights and resolve complex cases.
Working hours: 8:00 AM - 5:00 PM
Skills:
See below
Education:
High School
Experience:
1-4 years
Qualifications:
-Ability to stay calm, professional, and diplomatic during challenging or high-conflict client interactions.
-Proficiency with Microsoft Office Suite and database/CRM/collections platforms.
-Strong organizational skills and disciplined, prompt follow-through habits.
Ideal Candidate Profile:
The most successful team members are assertive yet professional, resilient, and highly organized. They view account resolution through a dual lens of firm financial recovery and relationship management, possessing the confidence to discuss past-due balances clearly without becoming flustered or defensive.
To be considered, please apply online at www.spherion.com/apply
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).