Administrative Team Leadership & Staff Development-Serve as the primary leader and supervisor for the entire administrative team, direct-mentoring an administrative support staff of 3 or more team members-Prepare work schedules, assign daily duties, manage administrative team workloads, and plan/conduct regular team meetings-Recruit, interview, onboard, and train new administrative team members-Evaluate job performance, conduct reviews, provide constructive feedback, and recommend personnel actions in compliance with company regulations-Guide administrative team staff in handling complex operational issues and resolving escalated disputesOffice Operations & Administrative Management-Implement, communicate, and enforce company and departmental policies, procedures, and service standards-Oversee general office maintenance, space utilization, and equipment acquisitions, servicing, and inventory management-Supervise administrative procedures, including filing systems, database maintenance, mail sorting, and general clerical duties-Analyze and streamline office workflows to improve overall accuracy, efficiency, and communication across departmentsSales Support & Customer Service Oversight-Manage high-level customer service workflows, ensuring inquiries, accounts, and service requests are handled promptly-Resolve complex or escalated billing disputes, adjustments, refunds, and service complaints-Supervise order processing workflows, order entry validation, scheduling, and calendar management to support organizational goalsFinancial & Reporting Control-Review and verify records related to inventory, shipping, payroll support, and daily operational activities-Manage daily financial logging, including completing daily deposits and maintaining accurate transaction records-Generate, review, and report on weekly and monthly operational metrics, such as open orders, booked orders, and departmental throughput
1-4 years
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-Team Leadership Experience: 3 to 5 years of direct team lead or supervisory experience leading administrative, operational, or customer service teams required-Team Management: Proven track record of managing a team of at least 3 direct reports-Education: Associate's degree or equivalent vocational training in Business Administration or a related field preferred-Technical Skills: Advanced proficiency in office machinery (copiers, scanners, phone systems) and office software (word processing, spreadsheet management, databases, and custom ERP/CRM tools)Core Competencies:-Strong team leadership capabilities, business acumen, and knowledge of principles involved in resource allocation and personnel management-Sound judgment, critical thinking, and problem-solving skills to address operational bottlenecks-Excellent written and verbal communication skills across all organizational levels-High level of organizational skill, time management, and attention to detail
High School
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