We are seeking a highly articulate and customer-focused Bilingual Customer Support Specialist to join our Client's team in League City, TX. Serving as a primary ambassador, you will deliver exceptional service and issue resolution across phone, email, and digital messaging channels in both English and Spanish. This position is vital to maintaining client satisfaction, strengthening brand loyalty, and supporting our regional operations.
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Responsibilities:
Client Engagement & Consultation: Serve as the primary point of contact for clients, delivering sophisticated, professional, and empathetic assistance.
Complex Problem Resolution: Analyze customer inquiries, conduct root-cause troubleshooting, and implement accurate solutions or escalate matters to senior management when appropriate.
CRM & Record Management: Maintain precise documentation of client interactions, account updates, and case histories within the Customer Relationship Management (CRM) platform.
Product & Service Mastery: Develop an in-depth understanding of enterprise offerings, policies, and operational procedures to ensure accurate advisory services.
Operational Excellence: Consistently achieve performance benchmarks related to response time, first-contact resolution, client satisfaction, and quality assurance.
Working hours: 9:00 AM - 5:00 PM
Skills:
Education: Associate or Bachelor's degree preferred; High School Diploma or equivalent required.
Work Experience: 2+ years of experience in corporate customer relations, client services, or contact center environments.
Education:
High School
Experience:
1-4 years
Qualifications:
Bilingual Proficiency: Professional-level written and verbal fluency in both English and Spanish
Technical Aptitude: Demonstrated proficiency with CRM platforms (e.g., Salesforce, Zendesk) and enterprise business software (e.g., Microsoft Office / 365).
Core Competencies: Exceptional interpersonal communication, analytical problem-solving, composure under pressure, and strong organizational skills.
Connect With Our Talent Acquisition Team:
Take the next step toward joining a dynamic, growth-oriented environment in League City, TX. Please email lesliehernandez@spherion.com for any questions.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).