Looking for a steady, Monday through Friday schedule with evenings and weekends off?
Join an established financial services team in Killeen as a Bilingual Customer Service & Account Dispute Specialist. In this role, you will take inbound calls assisting banking customers with account reviews, transaction inquiries, and dispute filings. This is a full-time, temp-to-perm opportunity offering steady daytime hours, comprehensive training, and long-term career growth.
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Responsibilities:
Answer inbound customer calls in both Spanish and English with professionalism, empathy, and clarity.
Collect and document customer dispute details accurately into internal banking databases.
Review transaction histories and account notes to initiate and route customer claims.
Provide timely status updates to customers regarding pending account inquiries.
Follow standard operating procedures and documentation guidelines (including training on Regulation E standards).
Collaborate with internal administrative and operations teams to resolve claims promptly.
Working hours: 8:00 AM - 5:00 PM
Skills:
Previous experience in banking, credit unions, credit card services, or account dispute processing.
Familiarity with electronic fund transfer concepts or Regulation E guidelines.
Demonstrated aptitude for rapid data entry and digital record keeping.
Education:
High School
Experience:
1-4 years
Qualifications:
Bilingual Fluency: Fluent in both Spanish and English (verbal and written).
Customer Service Experience: 1+ years of experience in a call center, retail banking, customer support, or structured office setting.
Computer Proficiency: Comfortable navigating standard PC applications (Windows, Microsoft Word, Excel) and entering customer data quickly and accurately.
Education: High School Diploma or GED equivalent.
Reliability: Strong work ethic, dependable attendance, and a team-oriented mindset.
Apply online today for consideration, or contact the Spherion Temple recruiting team to schedule your preliminary screening interview.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).