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      • Charleston, South Carolina
      • Permanent
      • $115,000 - $120,000 per year
      • 8:00 AM - 5:00 PM
      Company based in Charleston, SC looking for a seasoned Contracts Manager!Provides support to the corporate management staff in the areas of Contracts and O/H Operations. Position reports to the Business Development Manager.Responsibilities:Responsibilities- Review, analyze, and make recommendations regarding response to solicitations, proposal preparation and assignment of proposal duties- Negotiate, administer, and manage contracts, both commercial and Government, in accordance with company policies and legal requirements- Review and negotiate contracting agreements- Assist with bid strategy- Familiarization with a variety of Contracts' concepts, practices, and procedures- Rely on extensive experience and judgment to plan and accomplish goals- Direct the hiring, training, and performance evaluations of assigned staff and oversee their daily activities- Oversees departmental budgetWorking hours: 8:00 AM - 5:00 PMSkills:- Other duties as assignedEducation:BachelorsExperience:4-7 yearsQualifications:Bachelors degree plus 5 years of relevant experience Apply today with resume or e-mail us for consideration.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Company based in Charleston, SC looking for a seasoned Contracts Manager!Provides support to the corporate management staff in the areas of Contracts and O/H Operations. Position reports to the Business Development Manager.Responsibilities:Responsibilities- Review, analyze, and make recommendations regarding response to solicitations, proposal preparation and assignment of proposal duties- Negotiate, administer, and manage contracts, both commercial and Government, in accordance with company policies and legal requirements- Review and negotiate contracting agreements- Assist with bid strategy- Familiarization with a variety of Contracts' concepts, practices, and procedures- Rely on extensive experience and judgment to plan and accomplish goals- Direct the hiring, training, and performance evaluations of assigned staff and oversee their daily activities- Oversees departmental budgetWorking hours: 8:00 AM - 5:00 PMSkills:- Other duties as assignedEducation:BachelorsExperience:4-7 yearsQualifications:Bachelors degree plus 5 years of relevant experience Apply today with resume or e-mail us for consideration.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Charleston, South Carolina
      • Permanent
      • $70,000 - $80,000 per year
      • 8:00 AM - 5:00 PM
      Providing an inspired sense of leadership to a client account consisting of teams of contact center agents, team leaders and managers. Responsible for overseeing the day-to-day operations of the team to ensure consistent follow up and communication, problem solving and to meet established client metrics and Service Level Agreements (SLA's). The ideal candidate will ensure operations and financial targets are met or surpassed e.g. balanced scorecard metrics and financial indicators such as EBITDA, profit and loss, gross margins etc. The Sr. Operations Manager will also provide significant contributions to activities related to customer acquisition, customer satisfaction, client relationship management and program management.Responsibilities:Oversee all aspects of team member training and development related to programs and client needs ??? Ensure high performance standards are maintained through consistent and frequent monitoring and coaching of representatives. ??? Oversee performance and quality standard reviews to ensure outcomes meet client expectations ??? Monitor all key metrics in support of meeting/exceeding initiative objectives ??? Troubleshoot and create action plans to quickly and effectively address problems ??? Ensure all company policies and procedures are adhered to at the center which includes promoting our company values, fair process, diversity and inclusion ??? Identify process improvement opportunities to drive operational efficiencies operation ??? Collaborate with senior management to define strategic scope with measurable KPIs to achieve performance results ( agent utilization, productivity, quality, average hold time, abandonment rate, average call wrap-up time, inbound service recovery, and customer reference ability) ??? Oversee the interviewing & individual operations assessments of all candidates entering program ??? Maintain strong interlock with the hiring & training leaders and implements closed loop planning and work assignments to continuously improve hiring pool??? Manage all personnel in line with meeting key objective, conducts performance reviews and employee recognition ??? Manage all financial and budgeting responsibilities of operational support division ??? Assume full responsibility for achieving P&L projections for Call CenterWorking hours: 8:00 AM - 5:00 PMSkills:- Extensive experience in managing individual and campaign metrics - Demonstrated track record of recruiting, training, coaching and managing a 150+ agent call center to achieve performance objectives - Strong organizational and strategic planning skills - Client advocate with strong customer service skills - Ability to coach and develop program management to drive program performance - Flexibility and versatility in problem analysis and resolution requiring attention to detail - Ability to communicate across functional lines - Ability to analyze and interpret qualitative and quantitative data - Excellent interpersonal, written and oral communications and organizational skills - Experience implementing written call center procedures, scripts and processesEducation:BachelorsExperience:4-7 yearsQualifications:- Bachelor's degree from an accredited university or college with major course work in business, marketing, communications, retail management or equivalent work experience- Minimum 3+ years of campaign level management driving client, shareholder and employee satisfaction - Extensive experience in management and operations management in a customer service or call center environment - Strong understanding of P&L and campaign budgeting Preferred Experience, Skills & Competencies: ??? Experience in contact center outsourcing ??? Knowledge of programs including but not limited to Verint, IEX, Salesforce, etc. ??? Post secondary education in business and commerceSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Providing an inspired sense of leadership to a client account consisting of teams of contact center agents, team leaders and managers. Responsible for overseeing the day-to-day operations of the team to ensure consistent follow up and communication, problem solving and to meet established client metrics and Service Level Agreements (SLA's). The ideal candidate will ensure operations and financial targets are met or surpassed e.g. balanced scorecard metrics and financial indicators such as EBITDA, profit and loss, gross margins etc. The Sr. Operations Manager will also provide significant contributions to activities related to customer acquisition, customer satisfaction, client relationship management and program management.Responsibilities:Oversee all aspects of team member training and development related to programs and client needs ??? Ensure high performance standards are maintained through consistent and frequent monitoring and coaching of representatives. ??? Oversee performance and quality standard reviews to ensure outcomes meet client expectations ??? Monitor all key metrics in support of meeting/exceeding initiative objectives ??? Troubleshoot and create action plans to quickly and effectively address problems ??? Ensure all company policies and procedures are adhered to at the center which includes promoting our company values, fair process, diversity and inclusion ??? Identify process improvement opportunities to drive operational efficiencies operation ??? Collaborate with senior management to define strategic scope with measurable KPIs to achieve performance results ( agent utilization, productivity, quality, average hold time, abandonment rate, average call wrap-up time, inbound service recovery, and customer reference ability) ??? Oversee the interviewing & individual operations assessments of all candidates entering program ??? Maintain strong interlock with the hiring & training leaders and implements closed loop planning and work assignments to continuously improve hiring pool??? Manage all personnel in line with meeting key objective, conducts performance reviews and employee recognition ??? Manage all financial and budgeting responsibilities of operational support division ??? Assume full responsibility for achieving P&L projections for Call CenterWorking hours: 8:00 AM - 5:00 PMSkills:- Extensive experience in managing individual and campaign metrics - Demonstrated track record of recruiting, training, coaching and managing a 150+ agent call center to achieve performance objectives - Strong organizational and strategic planning skills - Client advocate with strong customer service skills - Ability to coach and develop program management to drive program performance - Flexibility and versatility in problem analysis and resolution requiring attention to detail - Ability to communicate across functional lines - Ability to analyze and interpret qualitative and quantitative data - Excellent interpersonal, written and oral communications and organizational skills - Experience implementing written call center procedures, scripts and processesEducation:BachelorsExperience:4-7 yearsQualifications:- Bachelor's degree from an accredited university or college with major course work in business, marketing, communications, retail management or equivalent work experience- Minimum 3+ years of campaign level management driving client, shareholder and employee satisfaction - Extensive experience in management and operations management in a customer service or call center environment - Strong understanding of P&L and campaign budgeting Preferred Experience, Skills & Competencies: ??? Experience in contact center outsourcing ??? Knowledge of programs including but not limited to Verint, IEX, Salesforce, etc. ??? Post secondary education in business and commerceSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Charleston, South Carolina
      • Permanent
      • $55,000 - $61,000 per year
      • 4:00 PM - 12:00 AM
      We are looking for a Supervisor for Operations who can bring out the best in his/her team!If you know how to encourage people to continually raise the bar, while taking responsibility for all day-to-day warehouse operations, you might be an ideal fit for our growing company. As a member of our team, you'll have the committed support to excel at your job and the resources to build an exciting career.Responsibilities:What you'll do on a typical day:Ensure efficient daily operations of the warehouse; prepare schedules Supervise the team and provide training and coaching to improve performanceMonitor work quality to consistently deliver exceptional customer serviceDemonstrate an understanding of the company quality policyAdhere to the 7S program and maintain a clean environment at all timesCommunicate well with leadership, team members and other departmentsImplement continuous improvement action plansWorking hours: 4:00 PM - 12:00 AMSkills:At a minimum, you'll need:2 years of relevant work experience Experience with Microsoft Office (Word, Excel and Outlook) and computerized scanner equipmentAvailability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekendsEducation:High SchoolExperience:1-4 yearsQualifications:It'd be great if you also have:Bachelor's degree in Logistics or a related field2 years of managerial or supervisory experienceWarehousing or Third-Party Logistics (3PL) experienceThis job requires the ability to:Lift objects of various shapes, sizes and weightsStand, sit or walk for extended periods of timeReach (including above your head), bend, climb, push, pull, twist, squat and kneelHandle or manage tools or equipmentTolerate hot or cold warehouse environments Be part of something big.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      We are looking for a Supervisor for Operations who can bring out the best in his/her team!If you know how to encourage people to continually raise the bar, while taking responsibility for all day-to-day warehouse operations, you might be an ideal fit for our growing company. As a member of our team, you'll have the committed support to excel at your job and the resources to build an exciting career.Responsibilities:What you'll do on a typical day:Ensure efficient daily operations of the warehouse; prepare schedules Supervise the team and provide training and coaching to improve performanceMonitor work quality to consistently deliver exceptional customer serviceDemonstrate an understanding of the company quality policyAdhere to the 7S program and maintain a clean environment at all timesCommunicate well with leadership, team members and other departmentsImplement continuous improvement action plansWorking hours: 4:00 PM - 12:00 AMSkills:At a minimum, you'll need:2 years of relevant work experience Experience with Microsoft Office (Word, Excel and Outlook) and computerized scanner equipmentAvailability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekendsEducation:High SchoolExperience:1-4 yearsQualifications:It'd be great if you also have:Bachelor's degree in Logistics or a related field2 years of managerial or supervisory experienceWarehousing or Third-Party Logistics (3PL) experienceThis job requires the ability to:Lift objects of various shapes, sizes and weightsStand, sit or walk for extended periods of timeReach (including above your head), bend, climb, push, pull, twist, squat and kneelHandle or manage tools or equipmentTolerate hot or cold warehouse environments Be part of something big.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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