Are you a results-driven project leader who thrives on turning complex, cross-functional goals into flawlessly executed strategies? Our Clients North American Customer Care operations are evolving rapidly, and they are launching key strategic initiatives to enhance their customer experience and operational scale. We are seeking a high-energy, execution-focused Project Manager to join their team for an immediate 6-month contract. This position will launch in a hybrid capacity, with the exciting potential to transition to fully remote as you integrate into our workflows.
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In this role, you will be the driving force behind operational efficiency, bringing structure, consistency, and velocity to our initiatives while keeping our cross-functional teams aligned and accountable.
Responsibilities:
-Strategic Planning: Design comprehensive project blueprints, implementation plans, and timelines for vital Customer Care initiatives, including systems upgrades and operational readiness programs.
-Intake & Governance: Lead and elevate the project intake process, helping Senior Leadership evaluate scope, resource capacity, and business impact to make data-driven decisions.
-Execution & Accountability: Drive complete visibility into project milestones. Establish a consistent reporting cadence and ensure all cross-functional partners remain accountable to deadlines.
-Risk Mitigation: Anticipate bottlenecks, resource constraints, and technical dependencies early; swiftly deliver strategic solutions to maintain project momentum.
-Cross-Functional Collaboration: Serve as the central hub of synergy across Operations, Workforce Management, Stores, IT, Training, and external vendors.
-Continuous Improvement: Identify opportunities to implement automation, enhance reporting, and refine workflows to elevate both the agent and customer experience.
Working hours: 8:00 AM - 5:00 PM
Skills:
-Professional Certifications: PMP, Agile, Scrum, or Lean Six Sigma certifications.
-Industry Background: Experience working within fast-paced, customer-centric sectors such as retail, e-commerce, hospitality, or telecommunications.
Education:
High School
Experience:
4-7 years
Qualifications:
-Proven Experience: 5+ years of project management leadership within contact centers, retail operations, or fast-paced, customer-facing corporate environments.
-Multi-Project Mastery: Demonstrated success managing multiple complex initiatives simultaneously while balancing competing priorities and stakeholder expectations.
-Communication & Influence: Exceptional organizational, analytical, and communication skills with a proven ability to influence cross-functional teams and drive alignment.
-Technical Proficiency: Hands-on experience with contact center infrastructure, CRM platforms, and PM tracking tools (e.g., Salesforce Service Cloud, NICE, Genesys, Jira, or similar). Advanced skills in the MS Office Suite are required.
-Autonomous Execution: Highly disciplined and detail-oriented, with a proven ability to manage deliverables independently in both hybrid and remote environments.
This is an immediate-start opportunity to lead high-visibility projects that directly impact how millions of customers interact with our brand. If you are ready to hit the ground running and make a measurable impact from day one, apply today for immediate consideration!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).