- Greet and direct customers using a professional demeanor at all times.- Correctly and efficiently transfer calls to the appropriate team member- Performing open and closing procedures including: Ensuring telephones are turned on daily at 8:00 a.m. and changed to Night Service at 5:00 p.m. and coordinating automatic door locks for opening at 9:00 a.m. and closing at 4:00 p.m. Monday Thursday and closing at 5:00 p.m. on Fridays- Provide back up to the teller line in areas of check orders, counter check requests, debit card orders, change order requests, non-cash deposits and loan payments, and providing Online banking support by setting up new users and unlocking account access- Verification of Wire Transfers to Customer accounts- Quality Control review of work from various departments- May be asked to perform supporting duties that may include, but not limited to, quality control on scanned documents and providing notary services for bank customers- Collect, sort and correctly distribute incoming mail and packages- Manage bank returned mail and log all packages according to bank procedure- Responsible for setting up any lobby customer thank you events cookies or other items available during certain events- Maintain knowledge of banking products and services with the ability to make recommendations to customers in order to cross sell products- Must provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward all external customers and vendors as well as internal customers (Team Members)- Provide exceptional customer service internally and externally while maintaining knowledge of Bank policies and procedures, applicable laws and regulations/compliance requirements including but not limited to the Bank Secrecy Act, the Patriot Act and the Office of Foreign - Assets Control- Adherence to the Advantage Business model and being Montana Tough
1-4 years
- Represent the bank in a professional manner which includes a professional image, confidentiality, a positive can-do, get it done attitude, good attendance, punctuality, flexibility, and adaptability in meeting bank and customer needs
- Skills and Competencies- Prior Banking experience helpful- Minimum of one year clerical/administrative experience- Must be able to provide courteous, personal attention to promote individual customer satisfaction and the public perception and reputation of the organization. - Treats all customers with respect even in the most negative situation.- Must be bondable- Must be able to conduct oneself in a manner that promotes trust in the individual and our organization.- Must maintain confidentiality at all times due to the nature of information about customers and transactions- Work cooperatively and respectfully with all Bank Team Members- Self-directed - must be able to fulfill the responsibilities of the position with minimal supervision- Must be able to prioritize and organize responsibilities to maximize productive results
High School
We are here to help you with your questions.