We are supporting our financial services partner with their search for a Customer Operations Rep! You will love being part of an exceptional team helping process life insurance claims, all while enjoying a stable day shift schedule. This is a fantastic opportunity to jump into a role that offers an immediate start, competitive pay, and the chance to gain or grow your experience around life insurance claims! This role is a contract opportunity running through 12/31/26.
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Responsibilities:
- Conduct Claims Investigations: Execute prompt, objective, and thorough investigations using proper resources and ensuring decisions align with company standards of fairness and reasonableness.
- Ensure Regulatory and Policy Compliance: Apply working knowledge of policy provisions, exclusions, and state regulations, collaborating with legal and medical teams
- Gather Information and Communicate Decisions: Research claims via phone and email with internal and external parties, and clearly document and communicate claim statuses and decisions to all
What You will Bring
- 2+ years of customer service experience, preferable insurance related
- Proficient in multiple software systems such as Microsoft Office, Salesforce, or similar
- Ability to pivot quickly to attend to priority items
Ready to bring your customer service skills to a great local team? Submit your application and a Spherion recruiter will connect with you soon.
#SPH1000
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).