customer service coordinator.

Location: Bartlesville, OK (On-site)
Pay: $20-$25/hour
Schedule: Monday - Friday | 8:00 am to 5:00 pm

Responsibilities:
- Repair Management: Manage the end-to-end repair process for our Bartlesville, OK, location, and potentially the Warminster, PA, location. This includes everything from the initial customer request to the final delivery.
- Order Processing: Accurately request and enter all necessary information to execute repairs, following established written processes. Complete repair orders (Service Orders, Sales Orders, Service Notifications) and ensure invoices are correct and sent to the customer.
- Customer & Team Interface: Serve as the primary point of contact for customers, providing updates and resolving issues. Collaborate with repair technicians to manage repair priorities and meet key performance indicators (KPIs). Coordinate with manufacturing and logistics to ensure efficient processing and shipment.
- Problem-Solving: Lead problem-resolution activities, addressing capacity and material constraints, customer issues, and urgent repair turnaround times.
- Performance & Improvement: Support activities that help the team meet essential KPIs, including delivery, revenue, safety, quality, and integrity. Run reports, analyze detailed datasets, and recommend process changes to improve KPI delivery.
- Continuous Improvement: Participate in and/or lead improvement activities aimed at meeting or exceeding service goals.
- Administrative Support: Perform various duties under general supervision, using sound judgment and applying established practices. Pursue initiatives to improve group effectiveness and increase customer satisfaction.

Working hours: 8:00 AM - 5:00 PM

Skills:
- Previous repair management position

Education:
Bachelors

Experience:
1-4 years

Qualifications:
- Experience: A Bachelor's Degree with 2 to 5 years of relevant experience is preferred. Alternatively, a combination of education, experience, and demonstrated accomplishments will be considered.
- Skills: We are seeking a candidate with strong service skills and experience. You must be a self-starter who works well with others and possesses a high level of attention to detail.


Apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).