We are seeking a proactive and detail-oriented Customer Service Coordinator to join our team at a leading manufacturing and packaging facility.
In this role, you will act as the primary liaison between key business customers and internal teams-including sales, production planning, shipping, and quality assurance.
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If you thrive in a fast-paced industrial environment, excel at tracking orders from placement through delivery, and enjoy building lasting B2B relationships, this is the opportunity for you!
Responsibilities:
Account & Order Management: Process incoming customer orders and inquiries, track order lifecycles, and monitor machine schedules to ensure on-time delivery requirements are met.
Specification Validation: Review, build, and validate new item specifications and project details in collaboration with production and pricing specialists.
Inventory & Logistics Oversight: Monitor inventory levels, track order backlogs, alert teams to potential disruptions, and coordinate outside purchases for materials or specialty services as needed.
Cross-Functional Communication: Serve as the central communication bridge connecting customers, sales teams, credit/collections, and plant operations.
Quality & Issue Resolution: Partner with the Quality Manager to research, document, and troubleshoot routine product or service quality concerns.
Reporting & Data Analysis: Prepare and share operational and inventory reports with customer accounts.
Mentorship: Provide guidance and operational training to junior-level team members as needed.
Working hours: 8:00 AM - 5:00 PM
Skills:
Experience: 2+ years of customer service, account coordination, or inside sales experience, preferably within a manufacturing, packaging, industrial, or logistics environment.
Education:
High School
Experience:
4-7 years
Qualifications:
Technical Skills: Strong proficiency with ERP/order-management systems and Microsoft Office (Excel, Word, Outlook); quick and accurate keyboarding and data entry skills.
Communication: Exceptional verbal and written communication skills with the ability to convey critical information clearly, promptly, and professionally in an active plant office setting.
Problem-Solving & Organization: Strong analytical mindset with the ability to prioritize competing deadlines, manage production backlog, and resolve complex order issues under minimal supervision.
Work Environment: Comfortable working in an on-site office within a climate-controlled plant facility subject to standard manufacturing noise levels.
Apply with resume TODAY, or call our office to inquire about this exciting opportunity with a reputable local business1
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.