This position is responsible for providing excellent customer service to our clients through phone and other communication channels. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-centric approach to resolve inquiries and issues efficiently and professionally.
Responsibilities:
...
* Handle incoming calls with professionalism and empathy.
* Accurately record customer information and inquiries.
* Provide prompt and accurate solutions to customer issues.
* Escalate complex issues to the appropriate team members.
* Adhere to call center protocols and quality standards.
* Maintain a positive and helpful attitude.
* Contribute to a positive customer experience.
* Meet performance metrics, such as call handling time and resolution rates.
* Stay updated on product knowledge and company policies.
* Effectively use call center technology and tools.
Working hours: 8:00 AM - 5:00 PM (Various Shifts Available)
Skills:
* Excellent communication skills, both written and verbal
* Problem-solving abilities
* Ability to remain calm under pressure
* Proficiency in customer service software
* Strong phone etiquette
* Ability to work independently and as part of a team
* Adaptability to changing situations
* Time management skills
Education:
No Degree Required
Experience:
0-1 years
Qualifications:
* Excellent communication skills, both written and verbal
* Problem-solving abilities
* Ability to remain calm under pressure
* Proficiency in computer systems and software
* Strong customer focus
* Time management skills
* Ability to work independently and as part of a team
Give us a call and let us match you with a great opportunity.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.