We are seeking an experienced Senior Customer Support Specialist to manage key client accounts and act as the primary liaison between our customers and internal operations.
...
This is a senior individual contributor role that focuses on end-to-end account ownership, including order management, delivery tracking, customer invoicing, order escalations, and daily cross-departmental coordination. The ideal candidate brings dedicated customer service or account management experience from a precision manufacturing, contract manufacturing, sheet metal, electronics, or semiconductor environment.
Responsibilities:
Key Responsibilities
Account Management: Serve as the primary point of contact for designated customer accounts, building strong relationships and understanding customer requirements.
Order Administration: Process, review, and maintain customer purchase orders and sales orders within the ERP/MRP system, ensuring accurate pricing, part numbers, revision levels, quantities, and schedule requirements.
Billing & Invoicing: Prepare, review, and process customer invoices, actively investigating and resolving any pricing or billing discrepancies.
Cross-Departmental Coordination: Partner closely with Production Planning, Engineering, Quality, Purchasing, Shipping, and Sales teams to ensure alignment on customer specifications and production timelines.
Status Updates & Logistics: Track open orders and proactively inform clients about lead times, order statuses, delivery timelines, and potential schedule changes.
Working hours: 7:00 AM - 4:00 PM
Skills:
Experience in contract manufacturing, precision sheet metal fabrication, machining, semiconductor, or electronics manufacturing.
Background supporting Original Equipment Manufacturer (OEM) or high-value key accounts.
Working knowledge of purchase orders, work orders, forecasts, RMAs, and web-based customer management portals.
Bilingual proficiency in English and Spanish is a plus
Education:
No Degree Required
Experience:
1-4 years
Qualifications:
Significant prior experience in customer service, account management, or order fulfillment within a manufacturing environment (or equivalent combination of education and experience).
Solid understanding of manufacturing workflows, production cycles, material lead times, and scheduling dynamics.
Hands-on experience processing customer purchase orders and navigating ERP/MRP software systems.
Familiarity with billing routines, including invoice preparation and discrepancy resolution.
Proficiency with Microsoft Office programs, particularly Microsoft Excel and Outlook.
Written and verbal communication skills with the ability to interface across all levels of internal and external organizations.
Excellent organizational skills, detail orientation, and multi-tasking abilities.
Ready to step into a key account role within high-precision manufacturing? If you have experience managing key accounts, processing ERP orders, and driving seamless customer communication, we?d love to connect. Apply today to join our team in San Jose, CA and take the next step in your career!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.