customer service representative - dispatcher.

Responsibilities:
??? Ability to represent the company in a professional manner.
??? Schedules and dispatches the appropriate field service technician to correspond with the client???s needs and
expectations.
??? Utilizes the company???s computer software to update the status of services records, client billing, and
invoices.
??? Estimates small, requested scopes of work, identified by the field technicians
??? Assists Administration Supervisor and Service Team Members with ordering parts, equipment, systems,
and components to prevent technical service delays.
??? Ensures high field productivity through proper planning and coordination to minimize service technician???s
travel time.
??? Monitors progress on dispatched field service technicians and adjusts work assignments accordingly.
??? Maintains a thorough knowledge of company procedures.
??? Maintains secure, orderly, organized records, and files. Ensures accuracy of information, identifies,
reviews, and reports inaccuracies to Administration Supervisor.
??? Conducts timely follow-up on open service orders and responds accordingly to time-sensitive matters.
??? Maintains and complies with company policies on ethical standards and business practices and maintains
utmost privacy when preparing confidential company correspondence and statistical project reports.
??? Administers short-term projects and administrative tasks and duties as may be assigned based on business
needs.
??? Supports??customer service??activities by directing and overseeing customer service representatives,
resolving??customer??questions or complaints, and developing programs and procedures to enhance
productivity and performance.
???Supports sales activities
required to use hands to finger, handle, or feel, reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Working hours: 8:00 AM - 5:00 PM

Skills:
Previous experience in construction, and maintenance services

Education:
No Degree Required

Experience:
1-4 years

Qualifications:
??? Minimum one 3-5 years related experience and/or training in customer service, dispatching, or equivalent combination of education and experience
??? Ability to understand, follow, and transmit written and verbal instructions
??? Knowledge of Viewpoint Service Module or similar industry software
??? Knowledge of Microsoft Office Suite (Excel, Outlook, and Word)
??? Excellent telephone etiquette
??? Excellent oral and written communication skills
??? A valid California Driver???s License


Please apply and give us a call at 559-251-4040

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.