Spherion Gainesville, FL is seeking a dependable, customer focused Customer Service Representative I to join our team in Alachua County. In this role, you will serve as a primary point of contact for client and public inquiries, providing accurate information, managing administrative records, and assisting with day to day service operations. The ideal candidate communicates clearly, handles high volume tasks with accuracy, and maintains a professional, helpful demeanor.
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Responsibilities:
- Respond to incoming customer inquiries via phone, email, and in person, providing prompt and accurate assistance.
- Process client intake, register service requests, and accurately log details into organizational systems.
- Maintain updated physical and electronic records, ensuring data integrity and confidentiality.
- Direct complex or specialized inquiries to the appropriate department or team lead.
- Perform routine office and administrative support tasks, including filing, mail processing, and record updates.
Required Skills & Qualifications
Working hours: 8:00 AM - 5:00 PM
Skills:
- Prior experience in customer service, call centers, or office administrative roles.
- Proficiency with standard office software, databases, and multi line phone systems.
- Problem solving skills with a proactive approach to resolving customer concerns.
Education:
High School
Experience:
1-4 years
Qualifications:
- Written and verbal communication skills with a professional demeanor.
- High accuracy, attention to detail, and reliable data entry skills.
- Proven dependability, punctuality, and ability to follow established workflows.
- Ability to handle sensitive or confidential information responsibly.
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Let's Get To Work!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).