We are looking for a dedicated and detail-oriented Customer Service Representative to join a fast-paced logistics and customer support operation in Cerritos, CA.
In this role, you will play a crucial part in ensuring seamless daily operations by serving as a primary point of contact for customers, business partners, and delivery drivers. You'll tackle real-time troubleshooting, route monitoring, and order management to deliver an exceptional customer experience.
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Responsibilities:
Provide high-quality support to customers and business partners via phone and email.
Address and resolve customer inquiries and complaints with professionalism and patience.
Diagnose, assess, and solve operational issues in real time.
Track and monitor the progress of delivery routes.
Perform administrative support, including scanning haul-away pods and verifying stamps.
Accurately process adjustments, changes, and cancellations for delivery orders.
Working hours: 10:00 AM - 9:00 PM (Various Shifts Available)
Skills:
Excellent problem-solving and conflict-resolution skills.
Strong organizational habits with a proven ability to multitask.
Ability to perform well under pressure in a dynamic, fast-moving setting.
Education:
High School
Experience:
1-4 years
Qualifications:
Software Skills: Hands-on experience with Microsoft Office programs (Word, Excel, PowerPoint, and MS Project).
Work Experience: 1+ years of customer service experience, ideally within a call center, dispatch, or logistics environment.
Education: High School Diploma or GED preferred.
Bilingual Spanish and English preferred
APPLY NOW
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.