customer service retention & sales representative.

In this role, you will serve as a trusted advisor-listening carefully to customer needs, resolving concerns with professionalism and empathy, and recommending solutions that improve the customer experience, strengthen loyalty, and create value for both the customer and the business. The ideal candidate will demonstrate a customer-first mindset paired with strong sales acumen, including the ability to recognize opportunities, overcome objections, and confidently position products, services, and savings offers. Previous sales experience or sales exposure is highly beneficial for success in this role

Responsibilities:
Deliver high-quality customer service via phone in a professional, friendly, and efficient manner.
Retain customers by identifying needs, resolving concerns, and presenting relevant products, services, and save offers that align with the customer???s situation.
Leverage consultative selling techniques to uncover opportunities for up selling, cross-selling, and strengthening long-term customer loyalty.
Accurately process save transactions, service requests, and account updates in a timely manner.
Use effective communication, probing, and active listening skills to fully understand the customer???s needs and recommend best-fit solutions.
Clearly explain products, pricing, fees, adjustments, promotions, and service details in a way that builds confidence and supports informed decision-making.
Follow structured call flows designed to optimize both the customer experience and retention/sales success.
Demonstrate professionalism, patience, empathy, and sound judgment while navigating objections, service issues, and challenging customer interactions.
Maintain accuracy in documentation and adhere to all compliance, quality, and scripting requirements.
Consistently work toward achieving key performance expectations, including customer satisfaction, retention, and sales-related goals.
Identify opportunities to add value during customer interactions by promoting solutions that enhance the customer???s overall experience and meet business objectives.

Working hours: 8:00 AM - 8:00 PM (Various Shifts Available)

Skills:
2+ years of call center or high-volume customer service experience.
Previous retention, save desk, subscription, or service-based customer support experience.
Prior sales experience (inside sales, upselling, cross-selling, consultative sales, or revenue-generating customer support) strongly preferred.
Proven ability to influence customer decisions and promote value-based solutions.
High school diploma or equivalent.
Must be 18 years of age or older.

Education:
High School

Experience:
1-4 years

Qualifications:
Strong customer service, interpersonal, and verbal communication skills.
Demonstrated sales aptitude with a customer-centric and solutions-based approach.
Strong analytical thinking and problem-solving ability.
Basic math skills and solid data entry accuracy.
Ability to multitask in a fast-paced, performance-driven environment.
Ability to build rapport quickly, identify customer needs, and confidently recommend appropriate solutions.
Comfortable working toward retention, service, and sales-related performance goals.
Ability to work a flexible schedule between the hours of 8:00 AM and 8:00 PM EST.
Moderate-to-high competence in hardware/software troubleshooting.


The ideal candidate is someone who can

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).