In this role, you will answer incoming calls from customers who need help with their accounts. You'll be a trusted advisor-listening to their concerns, solving their problems with kindness, and offering them great products, services, or savings to keep them happy with our company.
Responsibilities:
What You'll Do (Day-to-Day):
Help Customers: Answer incoming phone calls in a friendly, professional, and patient way.
Save Accounts: Talk with customers who are thinking about leaving and find the right solutions, discounts, or offers to keep them with us.
Recommend & Sell: Listen closely to customer needs so you can suggest extra products or upgrades that truly help them.
Clear Communication: Clearly explain prices, promotions, and account details so customers feel confident in their choices.
Keep Accurate Records: Update customer accounts and take notes during and after calls.
Meet Goals: Work hard to hit daily targets for customer satisfaction, sales, and account retention.
Working hours: 8:00 AM - 8:00 PM
Skills:
Strong listening skills, positive attitude, ability to handle tough conversations with empathy, and comfort using a computer.
Education:
High School
Experience:
1-4 years
Qualifications:
2+ years working in a call center or busy customer service environment is preferred.
Experience with customer retention, subscriptions, or a "save desk" is a big plus!
Prior sales experience (upselling, cross-selling, or inside sales) is preferred, but we are willing to train success-driven individuals.
Why Join Us?
Multiple shift options between 8:00 AM and 8:00 PM.
Supportive team environment with structured training.
Great opportunity to launch your career with a high growth company!
Ready to help customers and grow your career? Apply today!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).