New opportunity to be the Customer Service Supervisor in a bonded warehouse managing 2-4 CSR's. This opportunity is due to new business and a need for leadership in this area.The Customer Service Supervisor leads and supports Customer Service Representatives (CSR'S) while directly managing assigned accounts. This role serves as a key liaison among customers, CSR'S, warehouse associates, dispatch teams and leadership to ensure seamless communication, coordination, and service execution. In addition to overseeing designated accounts, the Supervisor provides backup coverage for other customer accounts as needed to ensure continuity of service.
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Responsibilities:
- Provide proactive communication to CSR???s, customers, warehouse associates, and the dispatch team.
- Respond to Customer inquiries in a timely manner with a proactive approach and sense of urgency.
- Investigate, troubleshoot and resolve customer issues by accurately gathering details and identifying root causes.
- Escalate complex or unresolved customer concerns to management and implement approved resolutions.
- Execute management approved resolution for the Customer.
- Ensure adherence to established order processes, policies and procedures.
- Maintain records as required by company and regulatory standards.
- Collaborate, assist and cross train teammates on accounts and processes.
- Serve as a backup coverage for customer accounts to support service continuity during absences or high-volume period
- Working hours: 7:00 AM - 4:00 PM
Skills:
- Team building skills and ability to work with diverse customers
- Great verbal and written skills
- Previous CSR supervisory experience
Education:
Associate
Experience:
1-4 years
Qualifications:
- Team building skills and ability to work with diverse customers
- Great verbal and written skills
- Previous CSR supervisory experience
Submit resume. You will be contacted via E-mail to set up your interview.
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Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).