The Customer Service Support Specialist II is a highly skilled, lead-level role responsible for supervising customer support service activities and coordinating daily team operations. This position works under limited supervision and bridges operational execution with supervisory leadership in a single service environment.
Responsibilities:
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Supervisory & Operational Leadership:
- Coordinate the daily operations of assigned support staff.
- Provide support service training to new employees and coordinate special projects.
- Conduct employee performance appraisals.
- Act on behalf of the supervisor in their absence.
Customer Support & Issue Resolution:
- Respond to inquiries and complaints from customers and external agencies via phone, mail, and in person.
- Handle, investigate, and resolve complex or escalated customer complaints in accordance with established policy.
- Perform front-line Customer Service Support Specialist I duties as needed to support coverage.
Policy & Administration:
- Assist management in formulating and refining policies and procedures affecting customer service operations.
- Prepare comprehensive reports and maintain administrative records.
Working hours: 8:00 AM - 5:00 PM
Skills:
Understanding of local government policies, routines, and procedures preferred.
Education:
High School
Experience:
1-4 years
Qualifications:
- High school diploma or acceptable equivalency diploma.
- Experience: Four (4) years of customer service experience (or related experience) plus one (1) year of supervisory experience.
Note: An equivalent combination of education, training, and experience providing the required knowledge, skills, and abilities may be considered.
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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).