We are seeking a tech-savvy, solutions-driven Customer Solutions Representative to join a fast-paced, custom production environment. This role is ideal for someone who enjoys listening to clients, analyzing unique needs, and developing tailored solutions rather than following a script.
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Every order is custom - which means no two projects are exactly alike. Success in this role requires strong problem-solving skills, the ability to retain and apply knowledge, and confidence navigating new systems and processes. This is not an outbound sales role; instead, you will work directly with inbound client inquiries to guide projects from concept to execution.
If you thrive in a dynamic environment where critical thinking matters more than memorization, this could be a great fit.
Responsibilities:
Respond to inbound client inquiries via phone and email
Listen carefully to customer needs and recommend customized solutions
Translate client requests into clear, actionable project specifications
Apply product knowledge to unique, one-off custom orders
Prepare quotes and guide customers through pricing and options
Coordinate with internal production teams to ensure accurate execution
Maintain detailed and organized project records
Manage multiple projects simultaneously while meeting deadlines
Provide high-quality customer service throughout the project lifecycle
Working hours: 9:00 AM - 5:30 PM
Skills:
Experience in a custom production, print, signage, manufacturing, or similar environment
Experience preparing quotes or estimates
Background in retail, hospitality, or client-facing roles requiring solution selling
Experience working with design files or proofing processes
Education:
High School
Experience:
1-4 years
Qualifications:
2+ years of customer service experience
Strong critical thinking and problem-solving skills
Ability to retain information and apply knowledge to new scenarios
Tech-savvy and comfortable learning new systems/software quickly
Excellent written and verbal communication skills
High attention to detail
Ability to manage workload in a moderate-to-high volume environment
Self-starter who can think independently rather than rely on scripts
If you enjoy solving problems, learning new systems, and helping customers bring custom projects to life, we???d love to hear from you. Apply today to join a team where your ability to think critically and adapt truly matters.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).