deposit operations specialist.

Responsibilities:
- Respond to customer and/or team member requests, calls, and chats timely and appropriately.
- Ensure deposit dispute forms are completed accurately and the forms continue to meet the appropriate regulations and guidelines (WSUDS, Stop Payments, Debit Card Disputes forms, etc.)
- Crosstrain and support the Accounting Department as needed (Levies & Garnishments, Subpoenas, Wire processing, exception processing, etc.)
- Act as a liaison between deposit retail and accounting teams where appropriate.
- Managing debit card portfolio for risk for fraud mitigation (reporting, writing and placing fraud risk rules)
- Assist Cash Management customers with inquiries, questions, and problems as needed.
- Assist Personal bankers in customer setup and maturities for ICS/CDARS transactions in Intrafi.
- Handle a variety of debit card administrative functions and requests as needed including but not limited to disputes.
- Maintain upkeep of tracking reports and systems such as, but not limited to, deposit analytics
- Assist in gathering documentation for internal and external reviews, audits, and exams.
- Complete daily report monitoring promptly
- Under the deposit product core integration to assist in setup new products as well as maintain existing products
- Actively work within and maintain data within the Advantage ODP (JMFA) program
- Make sure the annual report data is up to date and accurate for BOD submission
- Ensure policy is being followed completely and accurately
- Ongoing tracking reports are up to date and accurate for EMT review
- Mail notices
- Maintain collection bureau and ChexSystems reporting
- Actively work annual account escheatment process in conjunction with the ERM team to maintain compliance and accuracy.
- Track and aid in the reporting of deposit KPIs and strategic goals (cross-sales, new accounts, closed accounts, top 100 accounts opened, etc.)
- Assist in monitoring ACH limits and assist in the completion of ACH reviews.
- Stay current on NACHA rules and regulatory updates, applying updates to procedures and systems as needed.
- Monitor and communicate DCI bulletins to the appropriate departments ensuring updates to procedures and systems are completed timely.
- Assist in maintaining documentation for deposit products and ensure compliance throughout their lifecycle.
- Investigate and aid in resolving deposit-related customer complaints.
- Track and aid in reporting operational losses.

Working hours: 8:00 AM - 5:00 PM

Skills:
- Bachelor's degree in business or related field preferred
- Experience/Skill/Knowledge in deposit operations strongly preferred.

Education:
Bachelors

Experience:
1-4 years

Qualifications:
- Minimum of one year of customer service experience
- Strong analytical, problem-solving, and critical thinking skills
- Detail-oriented and organized.
- Must be bondable.
- Intermediary to Advanced Excel skills required - maintenance of moderately complex formulas.
- Computer use, typing, and 10-key skills required.
- Must be able to provide courteous, personal attention to promote individual customer satisfaction and the public perception and reputation of the organization. Treats all customers with respect even in the most negative situation.
- Must be able to conduct oneself in a manner that promotes trust in the individual and our organization.
- Must maintain confidentiality at all times due to the nature of information about customers and transactions.
- Work cooperatively and respectfully with all Bank Team Members
- Self-directed - must be able to fulfill the responsibilities of the position with minimal supervision.
- Must be able to prioritize and organize responsibilities to maximize productive results.


Apply now at www.spherion.com/apply/75034

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).