dispatch coordinator.

Responsibilities:
Strategic Call Management: Receive high-volume inbound calls, extract detailed technical information from customers, and accurately input data into the proprietary dispatch software.

Departmental Coordination: Act as the primary liaison between the Plumbing, HVAC, and Electrical managers to align technician availability with job priorities.

Dynamic Scheduling: Constantly monitor and "pivot" the daily schedule to accommodate emergency service calls while maintaining existing commitments.

Technician Support: Provide field technicians with clear job details, directions, and customer history to ensure they arrive prepared.

Data Integrity: Maintain precise records of job status, technician timestamps, and follow-up requirements within the system.

Working hours: 8:00 AM - 5:00 PM

Skills:
Industry Background: Previous experience in the Construction, Home Services, or Trades industries (Plumbing, HVAC, Electrical) is highly preferred.

Geographic Knowledge: Familiarity with the local service area to assist in efficient route planning.

Conflict Resolution: Experience de-escalating customer concerns and coordinating solutions between managers and field staff.

Education:
High School

Experience:
1-4 years

Qualifications:
Call Center Experience: Minimum of 1-2 years in a professional call center or high-volume dispatch environment.

Tech Savviness: Exceptional computer literacy. You must be comfortable navigating complex software interfaces, multiple monitors, and digital communication tools.

Adaptability: While full training on the proprietary system is provided, you must demonstrate the ability to learn new software quickly and independently.

Communication: Strong verbal and written communication skills with the ability to remain calm and professional under pressure.

Organization: Ability to multitask and prioritize tasks in a fast-paced, "moving parts" environment.


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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).