field service technician.

Responsibilities:
Visit customers and dealers to help diagnose and repair machines.
Serve as the lead technical point person for our products in the field.
Provide technical assistance for incoming service calls.
Build relationship with customers and partner with engineering and product management in adapting company products to meet individual requirements and specifications.
Promptly resolve customer issues and maintain good communication channels between the customers and relevant functions within the organization.
Document issues in the Service Database.
Coordinate with the customer for service trips.
Follow-up with customers as necessary regarding repair status.
Perform technical and operator training.
Act as the voice of the customer for machine improvement ideas and suggestions.
Book flights, lodging and car rentals for travel.
Partner with the Inside Sales and External Sales teams to provide excellent service in all customer interactions.

Working hours: 7:00 AM - 7:00 PM

Skills:
Prefer prior knowledge of principles and applications of hydraulic tools in the demolition, recycling, and construction industry.
Ability to understand customer needs, marketing, and sales techniques
Microsoft Office applications and basic computer skills
Interpersonal and communication skills with the ability to train other
Resourceful and capable of making critical decisions
Excellent public speaking ability on highly technical subjects
Highly organized, self-motivated, and available for a high quantity of travel
Understands and enjoys serving customers/dealers and helping others succeed

Education:
Associate

Experience:
1-4 years

Qualifications:
Associates degree (Hydraulic Certified) -OR- minimum of 5 years experience working on hydraulic mobile heavy equipment and attachments related to experience in lieu of a degree
Working knowledge of hydraulic tools and systems, machinery attachments and/or construction equipment
Proficient use of electrical and hydraulic schematics
A understanding of the technical diagnostic process
Proficient with multi-meter, hydraulic pressure gauges and flow meters
Capable of light field welding
Ability to travel extensively (up to 80%)


Please register at www.spherion.com/apply. Once you've registered, please come to our office at 205 W Lamberth Rd Suite 600 Monday-Friday between the hours of 9am- 4pm for a prescreen interview. We look forward to seeing you soon!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).