- Supervise and coordinate activities of Tellers to ensure departmental efficiency and accuracy.- Staff, motivate, supervise and manage all Tellers.- Simultaneously hold Tellers accountable to their job descriptions and provide the training needed to meet those expectations.- Assign departmental duties and work schedules to workers to ensure efficient departmental functioning. - Receive and review monthly Departmental timecards prior to submitting to Branch Manager.- Consistently go above and beyond typically expected work schedule to accomplish what is needed for the benefit of the Teller Department.- Serve as a role model for Tellers with regards to effective communication, respect for others, ability to work with others, and dedication to both the Teller Department and Credit Union as a whole.- Maintain positive and mentoring relationship with all Tellers.- Implement appropriate Teller suggestions to improve Teller Department processes and procedures.- Serve as primary liaison between Teller Department and all other Departments.- Approve invoices for payment or follow deposit withhold procedures. - Oversee correction of Teller errors as needed, and follow up with appropriate training when a Teller procedure is either being done incorrectly or is not being done.- Address and resolve Member complaints. - Examine Tellers daily transactions for accuracy. - Allow Members access to Safe Deposit Boxes, following specified procedures. - Monitor and review financial institution's security procedures and control access to vault. - Ensure departmental adherence to all Federal, NCUA and BSA guidelines and regulations (including, but not limited to, establishing and overseeing all dual controls, and satisfactorily completing quarterly audits).- Comply with all BSA requirements as stated in the Whitefish BSA Policy.- Follow all Credit Union, Montana and Federal information privacy guidelines.- Adhere to all policies and procedures.- Report to work on time and as scheduled.- Perform other duties as assigned by Branch Manager and Senior Management.
1-4 years
- 1-2 supervisory experience preferred.
- High school diploma or equivalent.- 2-3 years Teller experience required.
High School
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