As an Intake & Information Specialist, you are the first point of contact for our members. You play a critical role in ensuring our members receive their essential items on time by managing high-volume phone calls, coordinating complex delivery schedules, and processing real-time updates. This role requires a blend of empathy, sharp organizational skills, and the ability to problem-solve under pressure.
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Responsibilities:
Troubleshooting skills, either basic or advanced, depending
on the role and industry
Phone skills, including familiarity with complex or multi-line
phone systems, placing on hold, transfer calls
In-depth knowledge of a company???s products and/or services
Working hours: 7:30 AM - 1:00 PM
Skills:
Adaptability and flexibility
Bilingual
Exceptional interpersonal and rapport building skills
Education:
High School
Experience:
1-4 years
Qualifications:
Active listening skills
Strong time management and organizational skills
Strong communication, both written and verbal
Patient and empathetic attitude
Apply today and call to schedule an interview!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).