Ready to join an established regional community partner dedicated to supporting local families and individuals through vital public assistance programs? This full-time role offers a standard daytime schedule in a supportive office setting, serving as the first point of contact for clients seeking housing, workforce, and social services. You will make a direct, positive impact on the community by guiding applicants through the program enrollment process with efficiency and care.
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Responsibilities:
Greet clients in person, over the phone, and through digital portals to initiate the service intake process.
Conduct initial interviews to gather demographic, household, and financial information necessary for program screening.
Collect, verify, and review legal and financial documentation, including income statements, tax forms, identification, and proof of residency, in compliance with program regulations.
Determine initial program eligibility and process client applications accurately into state and regional database systems.
Maintain accurate electronic case records and physical file systems while strictly upholding privacy and confidentiality standards.
Manage applicant waitlists, monitor client status updates, and process annual program recertifications.
Connect clients with internal programs and external community resources when additional or alternative assistance is required.
Schedule intake appointments, coordinate staff briefings, and assist with preparing routine program performance reports.
Working hours: 8:00 AM - 5:00 PM
Skills:
Associate degree in Human Services, Social Work, Business Administration, or a related field.
Bilingual proficiency in English and Spanish.
Education:
High School
Experience:
1-4 years
Qualifications:
Minimum of 1 to 2 years of experience in administrative support, customer service, or intake processing, preferably within a social services, non-profit, or government setting.
Demonstrated proficiency using Microsoft Office Suite (Word, Excel, Outlook) and web-based data entry systems.
Proven active listening and interpersonal skills with the ability to assist individuals from diverse backgrounds or those experiencing challenging circumstances.
High level of attention to detail with demonstrated ability to identify discrepancies in documentation.
Professional telephone etiquette and effective de-escalation abilities.
Ability to sit for extended periods and work on a computer station throughout the workday.
If you are ready to apply your administrative skills to meaningful community work, we encourage you to submit your application today. Connect with the Spherion Temple team to take the next step in your career.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).