it consultant.

Responsibilities:
Setup and Deployment: Perform configuration, setup, and deployment of new and replacement computers, mobile devices, and peripherals.

Technical Troubleshooting & Support: Provide timely and effective support for IT issues, including:

Remote Access: Setup and troubleshoot VPN connections and remote desktop services for employees across various sites.

Peripherals & Networking: Configure, install, and troubleshoot network printers, scanners, and shared network drive access.

Software Support: Provide support for a wide array of business applications and proprietary software.

Factory Floor Support: Troubleshoot network devices, computers, and specialized equipment operating in a manufacturing environment.

Cybersecurity Management: Assist with basic cybersecurity protocols, including antivirus management, security patch verification, and adherence to company policies.

Documentation and Ticketing: Utilize service management software to accurately log, track, and resolve support tickets. Contribute to and maintain the knowledge base to improve support efficiency.

Service Delivery: Deliver exceptional remote support to users at various sites across the country and provide professional on-site/desk-side support

Working hours: 7:30 AM - 4:30 PM

Skills:
A minimum of 1-3 years of experience in an IT Helpdesk or technical support role.

Some level of familiarity or working knowledge of Active Directory (managing user accounts, groups, and permissions).

Experience with service management software (e.g., ServiceNow, Zendesk, ConnectWise, etc.) for efficient ticket handling.

Experience with or a strong willingness to learn knowledge base management best practices.

Proven ability to troubleshoot hardware, software, and basic network connectivity issues.

Excellent communication skills, both written and verbal, with a strong commitment to user satisfaction.

Education:
High School

Experience:
1-4 years

Qualifications:
Ability to work independently and manage multiple priorities in a fast-paced environment.

Strong organizational skills and attention to detail.

A valid driver's license and the ability to occasionally travel within the area for local site support (if applicable).


Please send resumes to Candicebarnhart@spherion.com. Call 325-944-4006 to set up an interview.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).