- Help Desk Setup: Provide setup, support, and training for Windows/Mac computers and mobile devices, including imaging, hardware/software setup, wireless/VPN support, and peripheral installation. This also involves documenting procedures, troubleshooting, and maintaining the TrackIt Help Desk system to ensure timely and accurate resolution of requests.- IT Support: Offer support and training for Microsoft internal/external network operations and company Advancement applications (e.g., Microsoft Office Suite, Adobe Applications, Zoom, Teams). This includes assisting with credit card device setup and training, managing print queues, answering calls, monitoring backups/restores, and reporting on leased equipment usage.- IT Administration: Administer enterprise console management for various systems (McAfee, TSM, SharePoint, Active Directory, WSUS, mobile device management, software deployment). This also involves reviewing audit reports, backing up the Information Systems Administrator, managing network equipment from acquisition to disposal, maintaining an organized setup room, coordinating inventory tagging, and managing software licenses.- Fiscal Management: Prepare and process all purchases for the computer network, focusing on hardware and software, including obtaining quotes, preparing purchase requests, and managing disbursements for travel/training.- IT Backup Support: Provide administrative support to IT Leadership as needed.
4-7 years
- Strong logical thinking, analytical, problem-solving, time management, and organizational skills.- Ability to work independently and with attention to detail.
- An Associate's degree with two years of relevant experience, or a high school diploma/equivalent with four years of relevant experience. College coursework can substitute for experience.- Experience in quality assurance and customer service in a technology field, with a preference for help desk experience.- Exceptional written and verbal communication, interpersonal abilities, and collaboration skills.- Commitment to workplace inclusion, project management skills, experience in a data-driven environment, and the capacity to lead and influence others.- Proficiency in Windows operating systems, Microsoft Word, Excel, Access, internet browsers, and email platforms.
High School
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