Team Leadership: Provides everyday case resolution assistance, mentors staff on skill development, and triages initial escalations before elevating complex issues to the Unit Supervisor.Eligibility Determination: Conducts functional screen visits to assess a child's level of functioning and care at home, utilizing the Children?s Long Term Functional Screen and CARES Worker Web (CWW) system.Operational Oversight: Monitors team performance through dashboards and reporting tools, manages centralized intake inboxes, and provides consultation on system-related projects.Family Advocacy: Consults with families regarding program requirements, assists with application paperwork, and makes referrals to alternative community resources when appropriate.Quality Assurance: Prepares statistical reports for caseload management and participates in statewide meetings to enhance professional practice.
1-4 years
Communication: Excellent verbal and written skills, with the ability to relate to individuals from diverse socioeconomic backgrounds and cultural values.Organizational Excellence: Solid attention to detail, adherence to strict timelines, and the ability to work autonomously.Public Speaking: Ability to present program materials in various settings, including outreach and networking events.Compliance and Logistics:Privacy Protocols: Ability to follow strict practices for handling Personally Identifiable Information and Protected Health Information.Travel and Licensing: Must possess a valid drivers license, an acceptable driving record, and the ability to be insured for travel to meetings and home visits.
A Bachelors degree in a human services related field plus at least two years of experience working with children who have disabilities or complex medical needs.An Associate degree in a human services related field plus five years of relevant experience.Clinical Assessment: Ability to evaluate complex medical, emotional, developmental, and financial needs of children.Developmental Knowledge: Understanding of growth and development processes for patients ranging from neonatal and infant stages through adolescence.System Proficiency: Demonstrated experience with computers and the ability to utilize state mandated protocols.Certification: Capacity to complete training and maintain certification for the Childrens Long Term Support Functional Screen
Bachelors
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