Account Services falls within the Sales Operation department. Within this role, you will have a specialized area that most of your time will be spent on. Each person will be cross-trained in all areas of Account Services to ensure support of our customers in any area needed. This position may be responsible for one or more of the following areas: Logistics, Risk Management, Program Support, Compliance, Customer Onboarding, Receptionist, Collections and Fraud Prevention.A qualified candidate for this position may not necessarily meet every requirement as listed in the Essential Functions area below.Responsibilities:-Identify, research, and support accounts in multiple verticals of business-Ability to resolve customer escalations in a timely and efficient manner-Organizational skills-Provide customer service experiences with many types of customer groups-Research, organize and resolve commission escalations for partner programs-Manage customer onboarding pipeline of new applications including processing new accounts-Maintain company standards of compliance requirements in areas such as Sales Tax, Insurance, Fraud and Program Applications-Verify, classify, track and resolve shipping discrepancies through an internal tickets system-Process all corporate mailings both internal and external-Arrange freight pickups and reroutes as needed-Answer and transfer inbound calls-Monitor and collect on overdue accounts in a manner that promotes an ongoing business relationship with the customer-Verify outbound orders meet both financial and inventory criteria-Control inventory levels of customers across multiple programs-Data entry as required for all internal systems and Office programs-Support dealers in areas of their consumer order entry-Facilitate the return of products while maintaining company standards-Work with partners in multiple aspects of business-Other duties as neededWorking hours: 8:00 AM - 4:30 PMSkills:-Computer literate in a Microsoft Windows environment-Basic to intermediate level of experience using Microsoft Excel. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar, and calculating numbers-Basic understanding of Outlook including how to send, forward and reply to incoming e-mail and manage calendar functions-General knowledge various standard office equipment including but not limited to multi-line phone and scanner/copierEducation:High SchoolExperience:1-4 yearsQualifications:-High School Graduate or General Education Degree (GED)-Two to four years related experience in a related role preferred-OR Three to five years related experience in a customer service role preferred-OR General knowledge of business practices and terms Must be able to pass background check and drug screening.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Account Services falls within the Sales Operation department. Within this role, you will have a specialized area that most of your time will be spent on. Each person will be cross-trained in all areas of Account Services to ensure support of our customers in any area needed. This position may be responsible for one or more of the following areas: Logistics, Risk Management, Program Support, Compliance, Customer Onboarding, Receptionist, Collections and Fraud Prevention.A qualified candidate for this position may not necessarily meet every requirement as listed in the Essential Functions area below.Responsibilities:-Identify, research, and support accounts in multiple verticals of business-Ability to resolve customer escalations in a timely and efficient manner-Organizational skills-Provide customer service experiences with many types of customer groups-Research, organize and resolve commission escalations for partner programs-Manage customer onboarding pipeline of new applications including processing new accounts-Maintain company standards of compliance requirements in areas such as Sales Tax, Insurance, Fraud and Program Applications-Verify, classify, track and resolve shipping discrepancies through an internal tickets system-Process all corporate mailings both internal and external-Arrange freight pickups and reroutes as needed-Answer and transfer inbound calls-Monitor and collect on overdue accounts in a manner that promotes an ongoing business relationship with the customer-Verify outbound orders meet both financial and inventory criteria-Control inventory levels of customers across multiple programs-Data entry as required for all internal systems and Office programs-Support dealers in areas of their consumer order entry-Facilitate the return of products while maintaining company standards-Work with partners in multiple aspects of business-Other duties as neededWorking hours: 8:00 AM - 4:30 PMSkills:-Computer literate in a Microsoft Windows environment-Basic to intermediate level of experience using Microsoft Excel. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar, and calculating numbers-Basic understanding of Outlook including how to send, forward and reply to incoming e-mail and manage calendar functions-General knowledge various standard office equipment including but not limited to multi-line phone and scanner/copierEducation:High SchoolExperience:1-4 yearsQualifications:-High School Graduate or General Education Degree (GED)-Two to four years related experience in a related role preferred-OR Three to five years related experience in a customer service role preferred-OR General knowledge of business practices and terms Must be able to pass background check and drug screening.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
We have several forklift operator positions in the Little Rock, AR area.Responsibilities:Must have forklift experienceWorking hours: Various Shifts AvailableSkills:Forklift Experience (at least one year)Education:High SchoolExperience:1-4 yearsQualifications:At least one year of forklift experience Must be able to pass PIT exam, background check and drug screen.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
We have several forklift operator positions in the Little Rock, AR area.Responsibilities:Must have forklift experienceWorking hours: Various Shifts AvailableSkills:Forklift Experience (at least one year)Education:High SchoolExperience:1-4 yearsQualifications:At least one year of forklift experience Must be able to pass PIT exam, background check and drug screen.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
As the voice of the company, you will interact with customers and dealers on a daily basis to ensure they are connected to the correct departments. This position is much more than a reception position. It will also handle various other responsibilities listed below. We are looking for a person to come in and to own this position. To understand that each interaction we have is just as important as the last. That cares about the well-being of customers and has a high level of commitment to excellence. Must be fluent in both Spanish and English.Responsibilities:-Route calls to their specific destinations including both individuals and department queues-Place calls on hold until resources are available to assist callers-Assist individuals walking into our office with our security requirements-Evaluate and report back to management areas of improvement based on call performance-Ship outbound FedEx corporate packages-Handle outbound mail metering and preparation as well as inbound sorting-Assist with other projects related to the invoicing processes for BDB customer collection-Ability to resolve customer escalations in a timely and efficient manner-Strong organizational skills-Provide strong customer service experiences with many types of customer groups-Data entry as require for all internal systems and Office programs-Other duties as neededWorking hours: 8:00 AM - 4:30 PMSkills:Computer literate in a Microsoft Windows environmentBasic to intermediate level of experience using Microsoft ExcelBasic understanding of Outlook including how to send, forward and reply to incoming email and manage calendar functionsGeneral knowledge of various office equipment including, but not limited to, multi-line phone and scanner/copierEducation:High SchoolExperience:1-4 yearsQualifications:High School Graduate or General Education Degree (GED)Two to four years related experience in a related role, preferredOR Three to five years related experience in a customer service role preferredOR General knowledge of business practices and terms Must be able to pass background check.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
As the voice of the company, you will interact with customers and dealers on a daily basis to ensure they are connected to the correct departments. This position is much more than a reception position. It will also handle various other responsibilities listed below. We are looking for a person to come in and to own this position. To understand that each interaction we have is just as important as the last. That cares about the well-being of customers and has a high level of commitment to excellence. Must be fluent in both Spanish and English.Responsibilities:-Route calls to their specific destinations including both individuals and department queues-Place calls on hold until resources are available to assist callers-Assist individuals walking into our office with our security requirements-Evaluate and report back to management areas of improvement based on call performance-Ship outbound FedEx corporate packages-Handle outbound mail metering and preparation as well as inbound sorting-Assist with other projects related to the invoicing processes for BDB customer collection-Ability to resolve customer escalations in a timely and efficient manner-Strong organizational skills-Provide strong customer service experiences with many types of customer groups-Data entry as require for all internal systems and Office programs-Other duties as neededWorking hours: 8:00 AM - 4:30 PMSkills:Computer literate in a Microsoft Windows environmentBasic to intermediate level of experience using Microsoft ExcelBasic understanding of Outlook including how to send, forward and reply to incoming email and manage calendar functionsGeneral knowledge of various office equipment including, but not limited to, multi-line phone and scanner/copierEducation:High SchoolExperience:1-4 yearsQualifications:High School Graduate or General Education Degree (GED)Two to four years related experience in a related role, preferredOR Three to five years related experience in a customer service role preferredOR General knowledge of business practices and terms Must be able to pass background check.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
The Bilingual Program Training and Development Specialist is the internal content, process and training expert for specific programs. The Specialist is responsible for developing internal resources and processes to effectively train the sales team and onboard new dealers to ensure measurable and profitable program growth. Additionally, this position will work closely with the Spanish Market Segment Specialist to support this division in achieving key initiatives. This role will be expected to maximize sales and dealer's needs to drive results. Additionally, this position will require integration with internal teams and dealers to continue education and understanding of these programs and processes. This position will require precise attention to detail and a high level of customer service standards. This position will require the creation and presentation of training materials and resources both in English and Spanish.Responsibilities:-Qualify the business needs and implement dealer specific strategies to achieve defined dealer growth targets-Engage dealers by developing strategies, offering solutions and tactics to develop and grow their new business initiative-Design and facilitate effective training programs for sales and dealers to educate them on the programs and processes-Determine training needs by observing sales/dealer encounters, studying sales results reports and conferring with management-Design, prepare and coordinate the resources necessary to facilitate education and drive program results-Conduct training needs assessments and identify skills or knowledge gaps that need to be addressed-Improve training effectiveness by developing new approaches and techniques, making support readily available and integrating support with routine job functions-Assess instructional effectiveness and determine the impact of training on skills and KPIs-Learn and maintain the knowledge necessary to be the subject matter expert with regards to program updates and business processes necessary to be a successful dealer-Prepare the sales team and dealers by conducting training on the program or product, the order entry process, providing resources and assistance and ongoing support to drive engagement and results-Regularly evaluate ongoing programs to ensure that they reflect any changes and communicate those changes to all necessary parties-Present complex information to a wide-range of audiences utilizing various training methods-Map out training plans and schedules-Market available training opportunities to the audience and providing the necessary information-Build rapport with employees, dealers and vendors-Develop and maintain positive working relationships with other team members within the department and throughout the organization to assist in the growth of programs and initiatives-Work closely with the Spanish Market Segment Specialist to support this channel-Other duties as assigned by management-Regular and prompt attendance at work is a primary function and requirement of this positionWorking hours: 8:00 AM - 4:30 PMSkills:-Acceptance of responsibility resulting in anticipation/prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization-Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader-Effective and efficient use of computers in the working environment-Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction-Pay attention to the minute details of a project or task-Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace-Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action-Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous-The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks-Supports and complies with safety and security requirements-Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlinesEducation:BachelorsExperience:1-4 yearsQualifications:High School Graduate or General Education Degree (GED)Bachelor degree in business or training preferred2 to 3 years of related experienceProven work experience as a training coordinator, trainer, training facilitator or similar roleDeveloping and presenting content both in English and SpanishKnowledge of metrics and factors that drive activity and contribute to successKnowledge in Microsoft AX, SalesForce, and AdobeComputer literate in a Microsoft Windows environmentIntermediate level of experience using Microsoft ExcelIntermediate level of experience using Microsoft OutlookIntermediate level of experience using Microsoft WordIntermediate level of experience using Microsoft PowerPointFamiliarity with e-learning platforms and practicesMust be fluent in both English and SpanishAbility to professionally communicate both written and oral in English and SpanishNeat and professional appearance and demeanorStrong communication, presentation and public speaking skillsAdvanced organizational skills and time management abilitiesCritical thinking and decision makingSkills to coach, develop and motivate othersHands-on experience coordinating multiple training events in a corporate settingStrong achievement orientation (motivation, sense of urgency, and drive for success)Adaptability/flexibility (ability to manage competing demands and changing priorities, perform multiple tasks simultaneously, accept and handle regular interruptions, and manage/meet tight deadlines)Read and understand material such as detailed operating and procedure manuals, case histories, diagrams, etc.Write materials, such as standard memos, letters, training materials, process documents or detailed formsProficient in intermediate mathematical skills such as adding, subtracting, dividing, multiplying, and calculation of fractions, percentages, ratio and measurements Must be able to pass a background check.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
The Bilingual Program Training and Development Specialist is the internal content, process and training expert for specific programs. The Specialist is responsible for developing internal resources and processes to effectively train the sales team and onboard new dealers to ensure measurable and profitable program growth. Additionally, this position will work closely with the Spanish Market Segment Specialist to support this division in achieving key initiatives. This role will be expected to maximize sales and dealer's needs to drive results. Additionally, this position will require integration with internal teams and dealers to continue education and understanding of these programs and processes. This position will require precise attention to detail and a high level of customer service standards. This position will require the creation and presentation of training materials and resources both in English and Spanish.Responsibilities:-Qualify the business needs and implement dealer specific strategies to achieve defined dealer growth targets-Engage dealers by developing strategies, offering solutions and tactics to develop and grow their new business initiative-Design and facilitate effective training programs for sales and dealers to educate them on the programs and processes-Determine training needs by observing sales/dealer encounters, studying sales results reports and conferring with management-Design, prepare and coordinate the resources necessary to facilitate education and drive program results-Conduct training needs assessments and identify skills or knowledge gaps that need to be addressed-Improve training effectiveness by developing new approaches and techniques, making support readily available and integrating support with routine job functions-Assess instructional effectiveness and determine the impact of training on skills and KPIs-Learn and maintain the knowledge necessary to be the subject matter expert with regards to program updates and business processes necessary to be a successful dealer-Prepare the sales team and dealers by conducting training on the program or product, the order entry process, providing resources and assistance and ongoing support to drive engagement and results-Regularly evaluate ongoing programs to ensure that they reflect any changes and communicate those changes to all necessary parties-Present complex information to a wide-range of audiences utilizing various training methods-Map out training plans and schedules-Market available training opportunities to the audience and providing the necessary information-Build rapport with employees, dealers and vendors-Develop and maintain positive working relationships with other team members within the department and throughout the organization to assist in the growth of programs and initiatives-Work closely with the Spanish Market Segment Specialist to support this channel-Other duties as assigned by management-Regular and prompt attendance at work is a primary function and requirement of this positionWorking hours: 8:00 AM - 4:30 PMSkills:-Acceptance of responsibility resulting in anticipation/prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization-Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader-Effective and efficient use of computers in the working environment-Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction-Pay attention to the minute details of a project or task-Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace-Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action-Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous-The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks-Supports and complies with safety and security requirements-Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlinesEducation:BachelorsExperience:1-4 yearsQualifications:High School Graduate or General Education Degree (GED)Bachelor degree in business or training preferred2 to 3 years of related experienceProven work experience as a training coordinator, trainer, training facilitator or similar roleDeveloping and presenting content both in English and SpanishKnowledge of metrics and factors that drive activity and contribute to successKnowledge in Microsoft AX, SalesForce, and AdobeComputer literate in a Microsoft Windows environmentIntermediate level of experience using Microsoft ExcelIntermediate level of experience using Microsoft OutlookIntermediate level of experience using Microsoft WordIntermediate level of experience using Microsoft PowerPointFamiliarity with e-learning platforms and practicesMust be fluent in both English and SpanishAbility to professionally communicate both written and oral in English and SpanishNeat and professional appearance and demeanorStrong communication, presentation and public speaking skillsAdvanced organizational skills and time management abilitiesCritical thinking and decision makingSkills to coach, develop and motivate othersHands-on experience coordinating multiple training events in a corporate settingStrong achievement orientation (motivation, sense of urgency, and drive for success)Adaptability/flexibility (ability to manage competing demands and changing priorities, perform multiple tasks simultaneously, accept and handle regular interruptions, and manage/meet tight deadlines)Read and understand material such as detailed operating and procedure manuals, case histories, diagrams, etc.Write materials, such as standard memos, letters, training materials, process documents or detailed formsProficient in intermediate mathematical skills such as adding, subtracting, dividing, multiplying, and calculation of fractions, percentages, ratio and measurements Must be able to pass a background check.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Oversee the day-to-day work order management of the ISG business network throughout an assigned base of sub-contracted partners. Provide support to the dealer partners through coaching, training, and problem solving. Additionally, the position is responsible to assist the manager with development, analysis, training, and strategy implementation. Develop professional working relationships with assigned fulfillment partners, connecting with the key contacts of their business. Evaluate partners through any and all performance metrics. Liaise between fulfillment partners and Regional Manager to ensure timely and successful strategy execution.Responsibilities:-Login to phone queue during scheduled work hours to provide support to ISG Partner's customers and Fulfillment partners-Monitor daily service orders activities to ensure work orders are being scheduled, updated with current status, and completed on time-Knowledge of all ISG business partners and their needs for day-to-day operations for assigned fulfillment partners-Build and maintain strong, long-lasting partner relationships-Continuous measurement of partner performance metrics-Ongoing training and partner development-Enforce program requirements through constant communication-Make recommendations on process improvements, implementation and documentation with the goal to improve processes, procedures, effectiveness, and results-Ability to think critically-Develop and maintain positive working relationships with other team members within the department and throughout the organization-Report to management during scheduled meetings on any issues caused by partners that restrict their ability to perform to expected standards-All other duties as assigned by management-Regular and prompt attendance is a primary function and requirement for this positionWorking hours: 8:00 AM - 4:30 PMSkills:AccountabilityAchievement OrientedCommunicationComputer LiteracyCustomer FocusDelegating ResponsibilityDetail OrientedEthical/IntegrityGoal PlanningInitiativeInterpersonalLeadership SkillsProblem SolvingRelationship BuildingReliabilitySafety and SecurityTime ManagementEducation:High SchoolExperience:1-4 yearsQualifications:High School Graduate or General Education Degree (GED), preferredOne to two years related experience in a customer service roleComputer literate in a Microsoft Windows environment with the ability to learn new software and applicationMicrosoft Excel - Intermediate Level. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar to perform various functions, importing/exporting documents, and calculating numbers. Advanced Formula knowledge is preferredMicrosoft Outlook - Intermediate level. Must have the ability to perform functions such as composing, sending, forwarding and replying to messages, attaching computerized files, utilizing calendar and task reminders, viewing several calendars, sharing calendars, creating and sending meeting requests, and creating contact listsMicrosoft Word - Intermediate level. Must have the ability to perform functions such as composing, editing, naming and saving documents, formatting text, and printingInternet Explorer or other web browsers - Intermediate level. Must have the ability to perform functions such as navigating through websites via hyperlinks and searching websites using various search engines and boomerang searchesAccurate 10-Key by touch, alphanumericAccurate typing skills, approximately 30 words per minuteGeneral knowledge of how to use a calculator, scanner, copy machine, fax machine, printer, telephone and various standard office equipmentProficient in basic
Oversee the day-to-day work order management of the ISG business network throughout an assigned base of sub-contracted partners. Provide support to the dealer partners through coaching, training, and problem solving. Additionally, the position is responsible to assist the manager with development, analysis, training, and strategy implementation. Develop professional working relationships with assigned fulfillment partners, connecting with the key contacts of their business. Evaluate partners through any and all performance metrics. Liaise between fulfillment partners and Regional Manager to ensure timely and successful strategy execution.Responsibilities:-Login to phone queue during scheduled work hours to provide support to ISG Partner's customers and Fulfillment partners-Monitor daily service orders activities to ensure work orders are being scheduled, updated with current status, and completed on time-Knowledge of all ISG business partners and their needs for day-to-day operations for assigned fulfillment partners-Build and maintain strong, long-lasting partner relationships-Continuous measurement of partner performance metrics-Ongoing training and partner development-Enforce program requirements through constant communication-Make recommendations on process improvements, implementation and documentation with the goal to improve processes, procedures, effectiveness, and results-Ability to think critically-Develop and maintain positive working relationships with other team members within the department and throughout the organization-Report to management during scheduled meetings on any issues caused by partners that restrict their ability to perform to expected standards-All other duties as assigned by management-Regular and prompt attendance is a primary function and requirement for this positionWorking hours: 8:00 AM - 4:30 PMSkills:AccountabilityAchievement OrientedCommunicationComputer LiteracyCustomer FocusDelegating ResponsibilityDetail OrientedEthical/IntegrityGoal PlanningInitiativeInterpersonalLeadership SkillsProblem SolvingRelationship BuildingReliabilitySafety and SecurityTime ManagementEducation:High SchoolExperience:1-4 yearsQualifications:High School Graduate or General Education Degree (GED), preferredOne to two years related experience in a customer service roleComputer literate in a Microsoft Windows environment with the ability to learn new software and applicationMicrosoft Excel - Intermediate Level. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar to perform various functions, importing/exporting documents, and calculating numbers. Advanced Formula knowledge is preferredMicrosoft Outlook - Intermediate level. Must have the ability to perform functions such as composing, sending, forwarding and replying to messages, attaching computerized files, utilizing calendar and task reminders, viewing several calendars, sharing calendars, creating and sending meeting requests, and creating contact listsMicrosoft Word - Intermediate level. Must have the ability to perform functions such as composing, editing, naming and saving documents, formatting text, and printingInternet Explorer or other web browsers - Intermediate level. Must have the ability to perform functions such as navigating through websites via hyperlinks and searching websites using various search engines and boomerang searchesAccurate 10-Key by touch, alphanumericAccurate typing skills, approximately 30 words per minuteGeneral knowledge of how to use a calculator, scanner, copy machine, fax machine, printer, telephone and various standard office equipmentProficient in basic
The Inside Sales Specialist is the internal support to customers and outside sales responsible for customer service, answering technical and product questions, producing quotes, processing orders, maintaining data in the CRM, and assisting with customer forecasting. The Specialist is directly and indirectly charged with assisting in growing the wireless distribution business through these efforts.Responsibilities:-Responsible for qualifying the business needs and implementing customer specific strategies in achieving defined customer growth targets-Ability to re-engage customers who are low or non-performing by developing new strategies, offering solutions and tactics to develop and grow current business-Responsible for onboarding and educating all new customers regarding current product offering and meeting their needs-Become and maintain the knowledge necessary to be the subject matter expert with regards to wireless telecommunications vertical, currently Tower and DAS related-Interact and maintain a business relationship with outside counterparts to assist in the growth of regional territory and performance-Develop and maintain positive working relationships with other team members within the department and throughout the organization-Other duties as assigned by management-Regular and prompt attendance at work if a primary function and requirement of this positionWorking hours: 8:00 AM - 4:30 PMSkills:Accountability - Acceptance of responsibility resulting in anticipation/prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organizationCommunication - Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the readerComputer Literacy - Effective and efficient use of computers in the working environmentCustomer Focus - Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfactionDetail Oriented - Pay attention to the minute details of a project or taskEthical/Integrity - Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplaceInitiative - Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands actionInterpersonal - Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuousReliability - The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasksSafety and Security - Supports and complies with safety and security requirementsTime Management - Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlinesEducation:High SchoolExperience:1-4 yearsQualifications:High School Graduate or General Education Degree (GED)Bachelor Degree in Business preferred2-3 years of experience in the wireless industry working with construction or distribution, preferred2-3 years of inside sales/Customer Service experience, preferredKnowledge in Microsoft AX, SalesForce and WebSearch a plusComputer literate in a Microsoft Windows environmentIntermediate level of experience using Microsoft Excel. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar to perform various functions, importing/exporting documents and calculating numbersIntermediate level of experience using Microsoft Outlook. Must have the ability to perform functions such as composing, sending, forwarding and replying to incoming e-mail, attaching computerized files, and utilizing calendar and task remindersIntermediate level of experience using Microsoft Word. Must have the ability to perform functions such as composing, editing, naming and saving documents, formatting text, and printingIntermediate level of experience using Microsoft PowerPoint. Must have the ability to perform functions such as creating presentations, adding new slides, previewing a presentation, using graphic images from various sources, adding animation, applying a template, adding slide transitions, using outlines and the drawing toolbarNeat and professional appearance and demeanorRead and understand material such as detailed operating and procedure manuals, case histories, diagrams, etc.Write materials, such as standard memos, letters or detailed formsProficient in intermediate mathematical skills such as adding, subtracting, dividing, multiplying, and calculation of fractions, percentages, ratio and measurementsKnowledge of measurements such as length, height, width, inches, feet and metersPrimary language used to perform this job is English Will need to pass a background check.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
The Inside Sales Specialist is the internal support to customers and outside sales responsible for customer service, answering technical and product questions, producing quotes, processing orders, maintaining data in the CRM, and assisting with customer forecasting. The Specialist is directly and indirectly charged with assisting in growing the wireless distribution business through these efforts.Responsibilities:-Responsible for qualifying the business needs and implementing customer specific strategies in achieving defined customer growth targets-Ability to re-engage customers who are low or non-performing by developing new strategies, offering solutions and tactics to develop and grow current business-Responsible for onboarding and educating all new customers regarding current product offering and meeting their needs-Become and maintain the knowledge necessary to be the subject matter expert with regards to wireless telecommunications vertical, currently Tower and DAS related-Interact and maintain a business relationship with outside counterparts to assist in the growth of regional territory and performance-Develop and maintain positive working relationships with other team members within the department and throughout the organization-Other duties as assigned by management-Regular and prompt attendance at work if a primary function and requirement of this positionWorking hours: 8:00 AM - 4:30 PMSkills:Accountability - Acceptance of responsibility resulting in anticipation/prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organizationCommunication - Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the readerComputer Literacy - Effective and efficient use of computers in the working environmentCustomer Focus - Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfactionDetail Oriented - Pay attention to the minute details of a project or taskEthical/Integrity - Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplaceInitiative - Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands actionInterpersonal - Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuousReliability - The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasksSafety and Security - Supports and complies with safety and security requirementsTime Management - Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlinesEducation:High SchoolExperience:1-4 yearsQualifications:High School Graduate or General Education Degree (GED)Bachelor Degree in Business preferred2-3 years of experience in the wireless industry working with construction or distribution, preferred2-3 years of inside sales/Customer Service experience, preferredKnowledge in Microsoft AX, SalesForce and WebSearch a plusComputer literate in a Microsoft Windows environmentIntermediate level of experience using Microsoft Excel. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar to perform various functions, importing/exporting documents and calculating numbersIntermediate level of experience using Microsoft Outlook. Must have the ability to perform functions such as composing, sending, forwarding and replying to incoming e-mail, attaching computerized files, and utilizing calendar and task remindersIntermediate level of experience using Microsoft Word. Must have the ability to perform functions such as composing, editing, naming and saving documents, formatting text, and printingIntermediate level of experience using Microsoft PowerPoint. Must have the ability to perform functions such as creating presentations, adding new slides, previewing a presentation, using graphic images from various sources, adding animation, applying a template, adding slide transitions, using outlines and the drawing toolbarNeat and professional appearance and demeanorRead and understand material such as detailed operating and procedure manuals, case histories, diagrams, etc.Write materials, such as standard memos, letters or detailed formsProficient in intermediate mathematical skills such as adding, subtracting, dividing, multiplying, and calculation of fractions, percentages, ratio and measurementsKnowledge of measurements such as length, height, width, inches, feet and metersPrimary language used to perform this job is English Will need to pass a background check.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Account Services falls within the Sales Operation department. Within this role, you will have a specialized area that most of your time will be spent on. Each person will be cross-trained in all areas of Account Services to ensure support of our customers in any area needed. This position may be responsible for one or more of the following areas: Logistics, Risk Management, Program Support, Compliance, Customer Onboarding, Receptionist, Collections and Fraud Prevention.A qualified candidate for this position may not necessarily meet every requirement as listed in the Essential functions area below.Responsibilities:To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable Accomodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.-Identify, research, and support accounts in multiple verticals of business-Ability to resolve customer escalations in a timely and efficient manner-Strong organizational skills-Provide strong customer service experiences with many types of customer groups-Research, organize and resolve commission escalations for partner programs-Manage customer onboarding pipeline of new applications including processing new accounts-Maintain company standards of compliance requirements in areas such as Sales Tax, Insurance, Fraud and Program Applications-Verify, classify, track and resolve shipping discrepancies through an internal tickets system-Process all corporate mailings both internal and external-Arrange freight pickups and reroutes as needed-Answer and transfer inbound calls-Monitor and collect on overdue accounts in a manner that promotes an ongoing business relationship with the customer-Verify outbound orders meet both financial and inventory criteria-Control inventory levels of customers across multiple programs-Data entry as required for all internal systems and Office programs-Support dealers in areas of their consumer order entry-Facilitate the return of products while maintaining company standards-Work with partners in multiple aspects of business-Other duties as assignedWorking hours: 8:00 AM - 5:00 PMSkills:High School Graduate or General Education Degree (GED)Two to four years related experience in a related role preferredOR three to five years related experience in a customer service role preferredOR general knowledge of business practices and termsEducation:High SchoolExperience:1-4 yearsQualifications:Computer literate in a Microsoft Windows environmentBasic to intermediate level of experience using Microsoft Excel. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar, and calculating numbersBasic understanding of Outlook including how to send, forward and reply to incoming email and manage calendar functionsGeneral knowledge of various standard office equipment including but not limited to multi-line phone and scanner/copierPrimary language used to perform this job is EnglishProficiency in any foreign language is a plus Must pass background checkSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Account Services falls within the Sales Operation department. Within this role, you will have a specialized area that most of your time will be spent on. Each person will be cross-trained in all areas of Account Services to ensure support of our customers in any area needed. This position may be responsible for one or more of the following areas: Logistics, Risk Management, Program Support, Compliance, Customer Onboarding, Receptionist, Collections and Fraud Prevention.A qualified candidate for this position may not necessarily meet every requirement as listed in the Essential functions area below.Responsibilities:To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable Accomodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.-Identify, research, and support accounts in multiple verticals of business-Ability to resolve customer escalations in a timely and efficient manner-Strong organizational skills-Provide strong customer service experiences with many types of customer groups-Research, organize and resolve commission escalations for partner programs-Manage customer onboarding pipeline of new applications including processing new accounts-Maintain company standards of compliance requirements in areas such as Sales Tax, Insurance, Fraud and Program Applications-Verify, classify, track and resolve shipping discrepancies through an internal tickets system-Process all corporate mailings both internal and external-Arrange freight pickups and reroutes as needed-Answer and transfer inbound calls-Monitor and collect on overdue accounts in a manner that promotes an ongoing business relationship with the customer-Verify outbound orders meet both financial and inventory criteria-Control inventory levels of customers across multiple programs-Data entry as required for all internal systems and Office programs-Support dealers in areas of their consumer order entry-Facilitate the return of products while maintaining company standards-Work with partners in multiple aspects of business-Other duties as assignedWorking hours: 8:00 AM - 5:00 PMSkills:High School Graduate or General Education Degree (GED)Two to four years related experience in a related role preferredOR three to five years related experience in a customer service role preferredOR general knowledge of business practices and termsEducation:High SchoolExperience:1-4 yearsQualifications:Computer literate in a Microsoft Windows environmentBasic to intermediate level of experience using Microsoft Excel. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar, and calculating numbersBasic understanding of Outlook including how to send, forward and reply to incoming email and manage calendar functionsGeneral knowledge of various standard office equipment including but not limited to multi-line phone and scanner/copierPrimary language used to perform this job is EnglishProficiency in any foreign language is a plus Must pass background checkSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.