managed it services engineer.

The position demands a fast-paced, multi-client focus-ideally suited for an individual with prior Managed Service Provider (MSP) experience who can seamlessly switch between routine ticket management, infrastructure deployments, and critical security initiatives.

Responsibilities:
>Technical Support: Provide exceptional technical support and customer service to clients across multiple industries.

>Troubleshooting: Diagnose and resolve complex desktop, server, cloud, networking, and cybersecurity issues.

>Server & Cloud Administration: Deploy, manage, and support Windows Server environments and Microsoft 365 tenants.

>Identity & Cloud Access: Configure and support Microsoft Entra ID, Azure services, and cloud-based solutions.

>Network Infrastructure: Install, configure, and troubleshoot network infrastructure, including switches, wireless solutions, and firewalls.

>Platform Maintenance: Support and maintain Ubiquiti and other business-class networking platforms.

>MSP Tooling: Utilize N-able and ConnectWise for system monitoring, documentation, ticket management, and automation.

>Project Support: Participate actively in client onboarding projects, technology upgrades, migrations, and cybersecurity initiatives.

>Process Improvement: Contribute to documentation, standardization, and continuous improvement efforts.

>Deployment Assistance: Occasionally assist with network deployments and infrastructure installations when needed.

Working hours: 8:00 AM - 5:00 PM

Skills:
*MSP Environment Experience: Prior experience specifically working within a Managed Service Provider (MSP) environment is highly preferred to handle the fast-paced, multi-client nature of the role.

*Fortinet Products (Strong Plus): Hands-on experience with Fortinet systems, including FortiGate, FortiSwitch, FortiAP, FortiManager, and FortiAnalyzer.

*Technical Certifications: Relevant industry certifications from Microsoft, Fortinet, CompTIA, or Ubiquiti.

*Infrastructure Deployment: Experience with physical network deployments and infrastructure installations.

Education:
High School

Experience:
1-4 years

Qualifications:
>Desktop & Server Support: Hands-on experience supporting Windows Server and Microsoft desktop operating systems.

>Cloud Administration: Experience administering and supporting Microsoft 365, Microsoft Entra ID, and Azure cloud environments.

>Core Networking: Experience installing, configuring, and troubleshooting standard network infrastructure, including switches, firewalls, and wireless solutions.

>Ubiquiti Platform: Direct experience configuring, supporting, and troubleshooting Ubiquiti business-class networking platforms.

>MSP Ticketing & Monitoring: Familiarity and experience using N-able and ConnectWise (or equivalent MSP platforms) for documentation, system monitoring, and ticket management.

>Cybersecurity Basics: Solid understanding of cybersecurity best practices, including endpoint protection, multi-factor authentication (MFA), and security awareness.

>Soft Skills: Strong troubleshooting capabilities, technical documentation skills, excellent time-management, and exceptional client-facing communication/customer service skills.


Ready to take the next step?

If you are a motivated IT professional looking to grow with a team-first company, we want to hear from you. Apply directly to this post or send your resume to Findlay-OH-DL@spherion.com with a brief candidate summary to get started!

Have questions? Call or text us at 567-208-5471.

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).