Patient Care & Check-In/Check-Out: Greet patients warmly upon arrival, manage the check-in and check-out process, verify patient demographics, update insurance details, and collect co-pays/balances.EHR Management (eClinicalWorks): Utilize eClinicalWorks (eCW) to schedule appointments, register new patients, update medical history, send patient communications, and manage digital charts accurately.Phone & Communication Management: Answer multi-line phone systems promptly, triage patient calls, answer inquiries, and route messages efficiently to clinical staff or specialists.Appointment Scheduling: Manage daily clinical calendars and optimize appointment schedules for ENT physicians and audiologists to ensure steady patient flow.Insurance Verification & Authorizations: Verify patient insurance coverage, ensure active benefits, and assist with referral or pre-authorization routing as required.Administrative & Clerical Support: Maintain organized digital and physical patient records, manage incoming/outgoing faxes and medical records requests, and handle incoming medical mail with privacy and accuracy.
1-4 years
Experience: 1-2+ years of front desk or receptionist experience in a medical office or outpatient practice (ENT or specialty clinic experience is a plus).EHR Expertise: Hands-on experience with eClinicalWorks (eCW) is strongly preferred.
Technical Skills: Proficiency with Microsoft Office (Outlook, Word, Excel) and healthcare software/computers.Communication: Exceptional verbal and written communication skills with strong telephone etiquette. Bilingual skills (Spanish/English) are highly desirable.Organizational Skills: Outstanding ability to multitask, prioritize tasks, and remain calm and compassionate in a fast-paced clinical environment.Patient-Centered Mindset: A warm, energetic, and empathetic attitude focused on providing top-tier patient satisfaction.
High School
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