Manage and support Active Directory users, groups, and the Office 365 environment, including Teams and SharePoint administration.Monitor network performance and system resources using tools such as PRTG and escalate critical issues when needed.Support and document companywide backup processes using Veeam Backup and Replication Suite.Troubleshoot and resolve end-user issues involving LAN/WAN connectivity, PCs, switches, routers, VPN access, and remote desktop tools through help desk tickets.Respond to security incident tickets from the MSSP and assist with applying routine OS, firmware, and application updates.Monitor endpoint protection tools including antivirus, EDR, and Windows Defender to support system security.Maintain accurate records of hardware, software, and network device inventory.Assist senior IT staff with maintaining system integrity, network security, and overall infrastructure performance.
1-4 years
3-5 years of network or systems administration experience (highly preferred level of experience)Bachelor's degree in Computer Science, MIS, Information Systems, or related fieldIndustry certifications such as:CompTIA (A+, Network+, Security+)Microsoft certifications (Azure, MCSA/modern equivalents)Cisco certifications (CCNA or similar)Experience with enterprise monitoring tools (e.g., PRTG)Experience with backup solutions (e.g., Veeam Backup & Replication)Experience working with Managed Security Service Providers (MSSP) and security incident responseExperience with asset/inventory management systemsFamiliarity with patch management and firmware updates in enterprise environmentsExposure to structured IT environments or enterprise help desk workflows
Windows Operating Systems (Windows 10+) and Windows Server (2016+) administrationActive Directory (user and group management)Basic Office 365 administration (Teams, SharePoint, Exchange basics)Network troubleshooting (LAN/WAN connectivity issues)Help desk / technical support experience (ticket-based environment)Basic understanding of networking equipment (switches, routers, VPN, remote desktop tools)Endpoint support (PC hardware/software troubleshooting)Security awareness (antivirus, EDR, Windows Defender monitoring)Backup awareness and execution (basic support of backup processes like Veeam)Good customer service and communication skillsAttention to detail and ability to follow procedures
Bachelors
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