What You'll Do:Assist with leasing, resident support, and file complianceHelp process move-ins and noticesSupport rent collection and office administrationHelp coordinate maintenance requests and unit turnsProvide professional, compassionate resident serviceKey ResponsibilitiesAdministrative & Office SupportProvide daily administrative support to the Property ManagerMaintain organized and accurate resident files (physical and electronic)Complete documentation thoroughly and in compliance with company policies and Fair Housing regulationsAssist with application processing, certifications/recertifications, and compliance paperworkPrepare notices, correspondence, and general office communicationsMonitor office supplies and assist with ordering as neededResident RelationsServe as the first point of contact for residents and visitorsAnswer and direct phone calls in a professional and courteous mannerRespond to resident inquiries, concerns, and complaints calmly and respectfullyMaintain professionalism in challenging or high-stress situationsUphold Fair Housing standards by treating all residents consistently, fairly, and without biasOperational SupportPrioritize tasks effectively in a fast-paced environmentAssist with scheduling appointments, inspections, and meetingsSupport rent collection processes and maintain accurate recordsWork collaboratively with maintenance and management staffEnsure confidentiality of resident and company informationKey Competencies:Detail-oriented and highly organizedAbility to work efficiently in a fast-paced office settingProfessional demeanor with excellent interpersonal skillsResilient and empathetic when working with residentsFair, consistent, and unbiased decision-makingPositive attitude and willingness to learn
1-4 years
Prior administrative or property management experience preferred
High school diploma or equivalent required; associate degree preferredMust demonstrate professionalism, reliability, and the ability to work in a team-oriented environmentAttention to detail and accuracy in documentationExcellent organizational and time-management skillsAbility to multitask and prioritize effectivelyProfessional verbal and written communication skillsProficiency in Microsoft Office (Word, Excel, Outlook)Ability to maintain composure and professionalism when handling difficult or sensitive conversationsUnderstanding of Fair Housing regulations (or willingness to learn)
High School
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