-Provide superior administrative support to the General Manager and others as directed-Be professional in greeting visitors, responding to routine questions, and providing general information to guests, callers, and staff-Prepare presentations, spreadsheets, and Word documents as needed-Prepare outgoing mail and distribute incoming mail-Create and receive purchase orders for supplies as approved by the General Manager-Work closely with the Dispatcher and serve as their backup during vacation and other times out of the office-Alternate Saturdays with other office managers and/or dispatchers in the district to dispatch and provide support to the technicians-Work through coordinated efforts with the Dispatcher, make telephone call outs to customers to schedule appointments for service and discuss promotions-Be a part of the solution in addressing conflict with customers through clear communication, documentation of their concerns, questions, and / or problems and expedite to the General Manager-Promptly report service and/or install issues to the General Manager-Inspect deliveries for quality, quantity and accuracy and communicate with vendor if any concerns-Disburse inventory to technicians-Track and manage tools, equipment, and warehouse inventory-Assist in physical truck counts with technicians-Perform other duties as assigned by the General Manager
1-4 years
see below
-Minimum high school diploma / GED required and 3+ years of administrative support experience with increasing responsibility preferred-Excellent interpersonal skills and establish effective relationships at all levels of the organization as well as externally to the public-Ability to learn and develop proficiencies with new system programs, software, and hardware used by the company-Minimum typing speed of 40 net words per minute preferred-Ability to efficiently manage multiple priorities and time sensitive deadlines-Advanced computer skills in MS Office (Outlook, Word, Excel and Power Point) and expert knowledge of grammar, punctuation and editing-Proactive and capable of working as a member of a team, as well as independently-Team player with regular verbal and written communication with other staff-Maintain confidentiality of business activities, plans and concerns-Willing to continue training for personal growth-Understand all products and services offered.-Know and understand the role and duties of the CSR and how it is related to dispatch-Strong ability to multi-task-Ability to work well under stress-An exceptional ability to understand the needs of the customer
High School
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