Customer Service & Front Desk Operations: Provide outstanding service to condominium owners, guests, and visitors in person, by phone, and via email. Answer incoming calls promptly, take accurate messages, and route inquiries to the appropriate parties. Financial & Property Accountability: Accept and process fee payments using a credit card processing machine while maintaining complete personal accountability and custody of all funds and property handled during shifts. Access & Package Coordination: Issue replacement parking permits and wristbands to owners and rental managers. Receive, log, securely store, and distribute incoming mail and packages. Maintenance & Vendor Liaison: Coordinate directly with maintenance staff and act as a communication bridge between owners, guests, and repair technicians to resolve building and property issues. Clerical & Facilities Upkeep: Maintain organized clerical files, track precise daily records of hours worked, and perform general housekeeping duties, including a thorough weekly cleaning of the office and clubhouse recreational area.
0-1 years
Prior administrative, front desk, or customer service experience within property management, vacation rentals, hospitality, or residential communities. Familiarity with Homeowners Association (HOA) fee processing and recordkeeping. Conflict-resolution and interpersonal skills with the ability to handle peak guest seasons calmly and efficiently
Must be fully fluent in both English and Spanish. Education & Age: High school diploma or GED equivalent is required; applicants must be at least 18 years of age. Computer Literacy: Basic computer skills, with the demonstrated ability to retrieve, manage, and route email messages professionally. Equipment & Payment Handling: Ability to operate standard office equipment and manage a credit card payment terminal. Professional Standards: Strict adherence to business casual dress standards, punctual attendance, and workplace conduct policies.
High School
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