Patient and Client Service * Greet patients and visitors warmly and manage their check-in process. * Answer incoming telephone calls, providing information and scheduling appointments with professionalism. * Provide superior customer service by addressing patient inquiries and resolving minor issues efficiently.Clinical Support and Pre-Testing * Perform preliminary diagnostic testing (pre-testing) on patients prior to their examination by the Optician or Optometrist. * Ensure all pre-testing equipment is properly maintained and calibrated.Administrative and Retail Support * Assist patients with frame and lens selection, applying product knowledge to meet visual needs and style preferences. * Actively engage in upselling and cross-selling of premium products and accessories, educating patients on the benefits of advanced options. * Process sales transactions and maintain accurate patient records.Training and Development * Commit to a comprehensive, approximately three-month training period focused on acquiring detailed knowledge in optical measurements, lens technologies, and current eyewear styles. * Demonstrate a high level of initiative by utilizing downtime for continuous learning, training, and practice-related tasks to ensure readiness to assist patients. * Maintain detailed attention to accuracy in all tasks, from scheduling to technical measurements.
1-4 years
* Proven ability to manage multiple tasks simultaneously in a fast-paced environment; multi-tasking is considered a critical skill for this role. * Exceptional organizational skills with a strong focus on detail and accuracy. * Excellent verbal and written communication skills. * A professional and courteous demeanor with a customer-service-oriented approach. * High motivation for learning and a proactive attitude toward staying engaged and productive during all operational periods.
ReliableComputer literateExcellent Customer ServiceBenefits upon hire; vacation and 5 holidays, sick days, free glasses and eye exams IRA 3% no medical
High School
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