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      • Pearland, Texas
      • Temporary
      • $13.00 - $16.00 per hour
      • 7:00 AM - 11:00 PM (Various Shifts Available)
      Are you interested in working remotely from the comforts of your own home with a nationally recognized industry leader in healthcare management? If you answered yes to this question then this job might be for you. We are looking to staff dynamic individuals that will go the extra mile for patients by making their experiences memorable.Responsibilities:-Maintain a positive first impression for outbound/inbound calls in order to schedule patients for appointments-Create and maintain patient accounts by recording pertinent details and information-Resolve service issues by clarifying the patient's complaint and selecting the best solution-Recommend potential screenings or services to patient by collecting data based on previous procedures -Manage large groups of calls and spend quality time with each patient-Keep records of interactions within the medical database and process customer accounts and file documents-Go the extra mile to engage patientsWorking hours: 7:00 AM - 11:00 PM (Various Shifts Available)Skills:-Proven customer support experience-Phone call handling skills and active listening skills-Familiar with database systems and practices-Ability to multi-task and manage time efficiently-High school diploma or equivalent; college degree preferred but not requiredEducation:High SchoolExperience:1-4 yearsQualifications:-Customer Service-Documentation Skills-Listening Skills-Phone Skills-Resolving Conflict Skills These roles are located all throughout our territories, if interested please apply online today and become part of something great, when applying choose our League City office! www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Are you interested in working remotely from the comforts of your own home with a nationally recognized industry leader in healthcare management? If you answered yes to this question then this job might be for you. We are looking to staff dynamic individuals that will go the extra mile for patients by making their experiences memorable.Responsibilities:-Maintain a positive first impression for outbound/inbound calls in order to schedule patients for appointments-Create and maintain patient accounts by recording pertinent details and information-Resolve service issues by clarifying the patient's complaint and selecting the best solution-Recommend potential screenings or services to patient by collecting data based on previous procedures -Manage large groups of calls and spend quality time with each patient-Keep records of interactions within the medical database and process customer accounts and file documents-Go the extra mile to engage patientsWorking hours: 7:00 AM - 11:00 PM (Various Shifts Available)Skills:-Proven customer support experience-Phone call handling skills and active listening skills-Familiar with database systems and practices-Ability to multi-task and manage time efficiently-High school diploma or equivalent; college degree preferred but not requiredEducation:High SchoolExperience:1-4 yearsQualifications:-Customer Service-Documentation Skills-Listening Skills-Phone Skills-Resolving Conflict Skills These roles are located all throughout our territories, if interested please apply online today and become part of something great, when applying choose our League City office! www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Baytown, Texas
      • Temporary
      • $13.00 - $16.00 per hour
      • 7:00 AM - 11:00 PM
      Chambers county residents, are you interested in working remotely from the comforts of your own home with a nationally recognized industry leader in healthcare management? If you answered yes to this question then this job might be for you. We are looking to staff dynamic individuals that will go the extra mile for patients by making their experiences memorable.Responsibilities:-Maintain a positive first impression for outbound/inbound calls in order to schedule patients for appointments-Create and maintain patient accounts by recording pertinent details and information-Resolve service issues by clarifying the patient's complaint and selecting the best solution-Recommend potential screenings or services to patient by collecting data based on previous procedures -Manage large groups of calls and spend quality time with each patient-Keep records of interactions within the medical database and process customer accounts and file documents-Go the extra mile to engage patientsWorking hours: 7:00 AM - 11:00 PMSkills:-Proven customer support experience-Phone call handling skills and active listening skills-Familiar with database systems and practices-Ability to multi-task and manage time efficiently-High school diploma or equivalent; college degree preferred but not requiredEducation:High SchoolExperience:1-4 yearsQualifications:-Customer Service-Documentation Skills-Listening Skills-Phone Skills-Resolving Conflict Skills These roles are located all throughout our territories, if interested please apply online today and become part of something great, when applying choose our League City office! www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Chambers county residents, are you interested in working remotely from the comforts of your own home with a nationally recognized industry leader in healthcare management? If you answered yes to this question then this job might be for you. We are looking to staff dynamic individuals that will go the extra mile for patients by making their experiences memorable.Responsibilities:-Maintain a positive first impression for outbound/inbound calls in order to schedule patients for appointments-Create and maintain patient accounts by recording pertinent details and information-Resolve service issues by clarifying the patient's complaint and selecting the best solution-Recommend potential screenings or services to patient by collecting data based on previous procedures -Manage large groups of calls and spend quality time with each patient-Keep records of interactions within the medical database and process customer accounts and file documents-Go the extra mile to engage patientsWorking hours: 7:00 AM - 11:00 PMSkills:-Proven customer support experience-Phone call handling skills and active listening skills-Familiar with database systems and practices-Ability to multi-task and manage time efficiently-High school diploma or equivalent; college degree preferred but not requiredEducation:High SchoolExperience:1-4 yearsQualifications:-Customer Service-Documentation Skills-Listening Skills-Phone Skills-Resolving Conflict Skills These roles are located all throughout our territories, if interested please apply online today and become part of something great, when applying choose our League City office! www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Myers, Florida
      • Permanent
      • $46,000 - $47,000 per year
      • 2:00 PM - 11:00 PM
      Spherion has partnered with a fast paced organization seeking an experienced Supervisor to lead their call center team on 2nd shift. This position is responsible for the overall supervision of Contact Center email/chat/phone associates. It will maintain the effectiveness and efficiency of Contact Center email/chat/phone team to deliver a high level of customer satisfaction and profitability to the organization. Support the training and development initiatives to ensure motivated staff and a positive and productive work environment. Supports and reinforces company policies, procedures, and values. This position will include: Plans and aligns, Manages complexity, Culture, Organizational savvy, Courage. This is an excellent direct hire opportunity for a motivational leader!Responsibilities:- Supervise a team of email/chat/phone Customer Consultants and Sr. Specialists.- Monitor agent performance to ensure quality and productivity standards.- Provide coaching and on-the-job training to improve performance.- Implement and execute departmental programs and play a key role in staffing decisions.- Identify and address individual and group training needs.- Provide guidance to team members when responding to changing business conditions.- Prepare and perform, in partnership with Contact Center management, associate performance appraisals.- Proactively solve problems and provide timely resolution to ensure minimal impact to customer and associate satisfaction. Identify the most appropriate course of action for problem resolution and effectively communicate plans to those impacted.- Promote a supportive environment in which associates are encouraged to solve problems and address customer issues.- Handle escalated customer issues.- Communicate personal and team customer service and sales goals.- Identify critical Contact Center issues and report them to the Customer Service/Sales Manager.- Value individuality and the diverse talents of the team. Lead the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.- Other miscellaneous duties as assigned.Working hours: 2:00 PM - 11:00 PMSkills:- Proven success at leading, supervising, and motivating others- Excellent verbal and written communication skills- Strong interpersonal and relationship building skills- Strong computer proficiency in Microsoft Office products- Technical Skill - Operating Systems- Technical Skill - Microsoft Suite- Technical Skill - Process Management- Technical Skill - Project Management- Technical Skill - Reporting and AnalyticsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED - Some college preferred or equivalent combination of education and businessexperience- 3-5 years supervising staff - Supervisory experience in a Contact Center environment- 1-3 years retail customer service experience in apparel Please apply with a current resume for immediate consideration!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion has partnered with a fast paced organization seeking an experienced Supervisor to lead their call center team on 2nd shift. This position is responsible for the overall supervision of Contact Center email/chat/phone associates. It will maintain the effectiveness and efficiency of Contact Center email/chat/phone team to deliver a high level of customer satisfaction and profitability to the organization. Support the training and development initiatives to ensure motivated staff and a positive and productive work environment. Supports and reinforces company policies, procedures, and values. This position will include: Plans and aligns, Manages complexity, Culture, Organizational savvy, Courage. This is an excellent direct hire opportunity for a motivational leader!Responsibilities:- Supervise a team of email/chat/phone Customer Consultants and Sr. Specialists.- Monitor agent performance to ensure quality and productivity standards.- Provide coaching and on-the-job training to improve performance.- Implement and execute departmental programs and play a key role in staffing decisions.- Identify and address individual and group training needs.- Provide guidance to team members when responding to changing business conditions.- Prepare and perform, in partnership with Contact Center management, associate performance appraisals.- Proactively solve problems and provide timely resolution to ensure minimal impact to customer and associate satisfaction. Identify the most appropriate course of action for problem resolution and effectively communicate plans to those impacted.- Promote a supportive environment in which associates are encouraged to solve problems and address customer issues.- Handle escalated customer issues.- Communicate personal and team customer service and sales goals.- Identify critical Contact Center issues and report them to the Customer Service/Sales Manager.- Value individuality and the diverse talents of the team. Lead the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.- Other miscellaneous duties as assigned.Working hours: 2:00 PM - 11:00 PMSkills:- Proven success at leading, supervising, and motivating others- Excellent verbal and written communication skills- Strong interpersonal and relationship building skills- Strong computer proficiency in Microsoft Office products- Technical Skill - Operating Systems- Technical Skill - Microsoft Suite- Technical Skill - Process Management- Technical Skill - Project Management- Technical Skill - Reporting and AnalyticsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED - Some college preferred or equivalent combination of education and businessexperience- 3-5 years supervising staff - Supervisory experience in a Contact Center environment- 1-3 years retail customer service experience in apparel Please apply with a current resume for immediate consideration!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Texas City, Texas
      • Temporary
      • $13.00 - $16.00 per hour
      • 7:00 AM - 11:00 PM
      Are you interested in working remotely from the comforts of your own home with a nationally recognized industry leader in healthcare management? If you answered yes to this question then this job might be for you. We are looking to staff dynamic individuals that will go the extra mile for patients by making their experiences memorable.Responsibilities:-Maintain a positive first impression for outbound/inbound calls in order to schedule patients for appointments-Create and maintain patient accounts by recording pertinent details and information-Resolve service issues by clarifying the patient's complaint and selecting the best solution-Recommend potential screenings or services to patient by collecting data based on previous procedures -Manage large groups of calls and spend quality time with each patient-Keep records of interactions within the medical database and process customer accounts and file documents-Go the extra mile to engage patientsWorking hours: 7:00 AM - 11:00 PMSkills:-Proven customer support experience-Phone call handling skills and active listening skills-Familiar with database systems and practices-Ability to multi-task and manage time efficiently-High school diploma or equivalent; college degree preferred but not requiredEducation:High SchoolExperience:1-4 yearsQualifications:-Customer Service-Documentation Skills-Listening Skills-Phone Skills-Resolving Conflict Skills These roles are located all throughout our territories, if interested please apply online today and become part of something great, when applying choose our League City office! www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Are you interested in working remotely from the comforts of your own home with a nationally recognized industry leader in healthcare management? If you answered yes to this question then this job might be for you. We are looking to staff dynamic individuals that will go the extra mile for patients by making their experiences memorable.Responsibilities:-Maintain a positive first impression for outbound/inbound calls in order to schedule patients for appointments-Create and maintain patient accounts by recording pertinent details and information-Resolve service issues by clarifying the patient's complaint and selecting the best solution-Recommend potential screenings or services to patient by collecting data based on previous procedures -Manage large groups of calls and spend quality time with each patient-Keep records of interactions within the medical database and process customer accounts and file documents-Go the extra mile to engage patientsWorking hours: 7:00 AM - 11:00 PMSkills:-Proven customer support experience-Phone call handling skills and active listening skills-Familiar with database systems and practices-Ability to multi-task and manage time efficiently-High school diploma or equivalent; college degree preferred but not requiredEducation:High SchoolExperience:1-4 yearsQualifications:-Customer Service-Documentation Skills-Listening Skills-Phone Skills-Resolving Conflict Skills These roles are located all throughout our territories, if interested please apply online today and become part of something great, when applying choose our League City office! www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Mankato, Minnesota
      • Temp to Perm
      • $15.00 - $16.00 per hour
      • 8:00 AM - 5:00 PM
      We have a wonderful opportunity for an adminsitrative professional who loves to assist customers! This position is long-term, temp-to-hire and offers full-time hours Monday-Friday.Position summary: As the Sales Operations Coordinator, you'll play a role in supporting the Sales Department by completing tasks that lead our organization towards operational effectiveness. The ideal candidate will be skilled in both technology duties as well as administrative duties. The Sales Operations Coordinator will report directly to the Sales Manager.Responsibilities:Learn ERP system P21 and procedures.Understand business model as it pertains to products and margins.Understanding concepts of pricing, delivery, cancellations, returns, and customer contracts.Set up new customers and maintain existing customer records in ERP system.Respond to Customer requests for standard quotations, stock checks, catalogues & samples.Enter sales orders & sample orders for products into ERP system and send customer confirmations.Create and update product specifications, work instructions and other documentation as required.Support action items from Sales Manager to ensure completion in a timely manner.Document customer communication including account highlights and issues.Report on department activities and goals.Working hours: 8:00 AM - 5:00 PMSkills:Attention to detail and accuracy.Good verbal and written communication skills.Strong team player works effectively and efficiently in a collaborative environment.Education:High SchoolExperience:1-4 yearsQualifications:Proficient in Office 365 & Microsoft Products, ERP knowledge helpful.2+ years of Experience in customer service or sales related role.College degree preferred but not required. APPLY TODAY!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      We have a wonderful opportunity for an adminsitrative professional who loves to assist customers! This position is long-term, temp-to-hire and offers full-time hours Monday-Friday.Position summary: As the Sales Operations Coordinator, you'll play a role in supporting the Sales Department by completing tasks that lead our organization towards operational effectiveness. The ideal candidate will be skilled in both technology duties as well as administrative duties. The Sales Operations Coordinator will report directly to the Sales Manager.Responsibilities:Learn ERP system P21 and procedures.Understand business model as it pertains to products and margins.Understanding concepts of pricing, delivery, cancellations, returns, and customer contracts.Set up new customers and maintain existing customer records in ERP system.Respond to Customer requests for standard quotations, stock checks, catalogues & samples.Enter sales orders & sample orders for products into ERP system and send customer confirmations.Create and update product specifications, work instructions and other documentation as required.Support action items from Sales Manager to ensure completion in a timely manner.Document customer communication including account highlights and issues.Report on department activities and goals.Working hours: 8:00 AM - 5:00 PMSkills:Attention to detail and accuracy.Good verbal and written communication skills.Strong team player works effectively and efficiently in a collaborative environment.Education:High SchoolExperience:1-4 yearsQualifications:Proficient in Office 365 & Microsoft Products, ERP knowledge helpful.2+ years of Experience in customer service or sales related role.College degree preferred but not required. APPLY TODAY!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Charleston, South Carolina
      • Permanent
      • $70,000 - $80,000 per year
      • 8:00 AM - 5:00 PM
      Providing an inspired sense of leadership to a client account consisting of teams of contact center agents, team leaders and managers. Responsible for overseeing the day-to-day operations of the team to ensure consistent follow up and communication, problem solving and to meet established client metrics and Service Level Agreements (SLA's). The ideal candidate will ensure operations and financial targets are met or surpassed e.g. balanced scorecard metrics and financial indicators such as EBITDA, profit and loss, gross margins etc. The Sr. Operations Manager will also provide significant contributions to activities related to customer acquisition, customer satisfaction, client relationship management and program management.Responsibilities:Oversee all aspects of team member training and development related to programs and client needs ??? Ensure high performance standards are maintained through consistent and frequent monitoring and coaching of representatives. ??? Oversee performance and quality standard reviews to ensure outcomes meet client expectations ??? Monitor all key metrics in support of meeting/exceeding initiative objectives ??? Troubleshoot and create action plans to quickly and effectively address problems ??? Ensure all company policies and procedures are adhered to at the center which includes promoting our company values, fair process, diversity and inclusion ??? Identify process improvement opportunities to drive operational efficiencies operation ??? Collaborate with senior management to define strategic scope with measurable KPIs to achieve performance results ( agent utilization, productivity, quality, average hold time, abandonment rate, average call wrap-up time, inbound service recovery, and customer reference ability) ??? Oversee the interviewing & individual operations assessments of all candidates entering program ??? Maintain strong interlock with the hiring & training leaders and implements closed loop planning and work assignments to continuously improve hiring pool??? Manage all personnel in line with meeting key objective, conducts performance reviews and employee recognition ??? Manage all financial and budgeting responsibilities of operational support division ??? Assume full responsibility for achieving P&L projections for Call CenterWorking hours: 8:00 AM - 5:00 PMSkills:- Extensive experience in managing individual and campaign metrics - Demonstrated track record of recruiting, training, coaching and managing a 150+ agent call center to achieve performance objectives - Strong organizational and strategic planning skills - Client advocate with strong customer service skills - Ability to coach and develop program management to drive program performance - Flexibility and versatility in problem analysis and resolution requiring attention to detail - Ability to communicate across functional lines - Ability to analyze and interpret qualitative and quantitative data - Excellent interpersonal, written and oral communications and organizational skills - Experience implementing written call center procedures, scripts and processesEducation:BachelorsExperience:4-7 yearsQualifications:- Bachelor's degree from an accredited university or college with major course work in business, marketing, communications, retail management or equivalent work experience- Minimum 3+ years of campaign level management driving client, shareholder and employee satisfaction - Extensive experience in management and operations management in a customer service or call center environment - Strong understanding of P&L and campaign budgeting Preferred Experience, Skills & Competencies: ??? Experience in contact center outsourcing ??? Knowledge of programs including but not limited to Verint, IEX, Salesforce, etc. ??? Post secondary education in business and commerceSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Providing an inspired sense of leadership to a client account consisting of teams of contact center agents, team leaders and managers. Responsible for overseeing the day-to-day operations of the team to ensure consistent follow up and communication, problem solving and to meet established client metrics and Service Level Agreements (SLA's). The ideal candidate will ensure operations and financial targets are met or surpassed e.g. balanced scorecard metrics and financial indicators such as EBITDA, profit and loss, gross margins etc. The Sr. Operations Manager will also provide significant contributions to activities related to customer acquisition, customer satisfaction, client relationship management and program management.Responsibilities:Oversee all aspects of team member training and development related to programs and client needs ??? Ensure high performance standards are maintained through consistent and frequent monitoring and coaching of representatives. ??? Oversee performance and quality standard reviews to ensure outcomes meet client expectations ??? Monitor all key metrics in support of meeting/exceeding initiative objectives ??? Troubleshoot and create action plans to quickly and effectively address problems ??? Ensure all company policies and procedures are adhered to at the center which includes promoting our company values, fair process, diversity and inclusion ??? Identify process improvement opportunities to drive operational efficiencies operation ??? Collaborate with senior management to define strategic scope with measurable KPIs to achieve performance results ( agent utilization, productivity, quality, average hold time, abandonment rate, average call wrap-up time, inbound service recovery, and customer reference ability) ??? Oversee the interviewing & individual operations assessments of all candidates entering program ??? Maintain strong interlock with the hiring & training leaders and implements closed loop planning and work assignments to continuously improve hiring pool??? Manage all personnel in line with meeting key objective, conducts performance reviews and employee recognition ??? Manage all financial and budgeting responsibilities of operational support division ??? Assume full responsibility for achieving P&L projections for Call CenterWorking hours: 8:00 AM - 5:00 PMSkills:- Extensive experience in managing individual and campaign metrics - Demonstrated track record of recruiting, training, coaching and managing a 150+ agent call center to achieve performance objectives - Strong organizational and strategic planning skills - Client advocate with strong customer service skills - Ability to coach and develop program management to drive program performance - Flexibility and versatility in problem analysis and resolution requiring attention to detail - Ability to communicate across functional lines - Ability to analyze and interpret qualitative and quantitative data - Excellent interpersonal, written and oral communications and organizational skills - Experience implementing written call center procedures, scripts and processesEducation:BachelorsExperience:4-7 yearsQualifications:- Bachelor's degree from an accredited university or college with major course work in business, marketing, communications, retail management or equivalent work experience- Minimum 3+ years of campaign level management driving client, shareholder and employee satisfaction - Extensive experience in management and operations management in a customer service or call center environment - Strong understanding of P&L and campaign budgeting Preferred Experience, Skills & Competencies: ??? Experience in contact center outsourcing ??? Knowledge of programs including but not limited to Verint, IEX, Salesforce, etc. ??? Post secondary education in business and commerceSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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