A leading glass fabricator and wholesale distributor, specializing in providing high-quality insulated, laminated, tempered, fire-rated and beveled glass products to glazing contractors and window manufacturers. Dedicated to serving both commercial and residential end markets, the company also distributes a full line of float glass, mirror, and decoration glass solutions.In our Birmingham location, we are seeking a hard-working, reliable, and punctual customer service inside sales to join our growing operation team. The customer service representative, or CSR, position will act as a liaison between sales and production, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Responsibilities:Manage large amounts of incoming/outgoing calls, emails, and faxes in a fast-paced environment Identify and assess customers??? needs to achieve satisfaction promptly and effectively Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information to production by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Deal with customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage with customers Participate in a team-oriented environmentWorking hours: 8:00 AM - 5:00 PMSkills:Organization skills Timeliness Ability to be flexible, Ability to follow strict deadlines, and adapt to production schedule on daily basis Product Knowledge Documentation Skills Listening Skills Phone Skills Resolving Conflict Ability to multitask Patience Positive Attitude Attention to Detail Problem Solving Ability to Work Under Pressure Computer SkillsEducation:AssociateExperience:1-4 yearsQualifications:Prior Sales Experience/Customer Service ExperienceGlass experience preferred (not required)1-3 years (preferred not required)Associates or bachelor???s degree (preferred not required Apply onlineSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
A leading glass fabricator and wholesale distributor, specializing in providing high-quality insulated, laminated, tempered, fire-rated and beveled glass products to glazing contractors and window manufacturers. Dedicated to serving both commercial and residential end markets, the company also distributes a full line of float glass, mirror, and decoration glass solutions.In our Birmingham location, we are seeking a hard-working, reliable, and punctual customer service inside sales to join our growing operation team. The customer service representative, or CSR, position will act as a liaison between sales and production, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Responsibilities:Manage large amounts of incoming/outgoing calls, emails, and faxes in a fast-paced environment Identify and assess customers??? needs to achieve satisfaction promptly and effectively Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information to production by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Deal with customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage with customers Participate in a team-oriented environmentWorking hours: 8:00 AM - 5:00 PMSkills:Organization skills Timeliness Ability to be flexible, Ability to follow strict deadlines, and adapt to production schedule on daily basis Product Knowledge Documentation Skills Listening Skills Phone Skills Resolving Conflict Ability to multitask Patience Positive Attitude Attention to Detail Problem Solving Ability to Work Under Pressure Computer SkillsEducation:AssociateExperience:1-4 yearsQualifications:Prior Sales Experience/Customer Service ExperienceGlass experience preferred (not required)1-3 years (preferred not required)Associates or bachelor???s degree (preferred not required Apply onlineSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.