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      • Fort Wayne, Indiana
      • Permanent
      • $45,000 - $55,000 per year
      • 8:00 AM - 5:00 PM
      Spherion Staffing is hiring Customer Service Representatives to begin work in Fort Wayne, IN.This is a Direct Hire opportunity!Are you looking to catapult your career with high-impact ownership driving transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?WORK FROM THE OFFICE 3 DAYS, 2 DAYS REMOTEShift and Pay:Monday - Friday 8AM - 5PMPay ranging from $45,000 - $55,000/year based on experienceResponsibilities:The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow. - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360? visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology ? Identify, analyze and initiate the escalation process based on escalation criteria Returns and Refusals:- Be principal customer contact for capturing, creating and registering all return requests - Assess compliance of Return Requests according to Market Return Policy Conditions - Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds - Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value - Coordinate destruction or donation of goods when physical return is not warranted - Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing - Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future billing - Collaborate with billing in the resolution of billing issues that require customer contactWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast paced environment and handle multiple priorities - Ability to work independently with minimal supervision - Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized. - Strong Customer Service mindset and passion for delighting customers internally and externally - Demonstrates a strong desire to develop trust and long term relationships - Proactively seeks continuous process and service improvements - Strong result-orientationEducation:High SchoolExperience:1-4 yearsQualifications:- Undergraduate degree preferred, not required Experience - 2 - 4 years of experience working directly with customers is required. - Experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is hiring Customer Service Representatives to begin work in Fort Wayne, IN.This is a Direct Hire opportunity!Are you looking to catapult your career with high-impact ownership driving transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?WORK FROM THE OFFICE 3 DAYS, 2 DAYS REMOTEShift and Pay:Monday - Friday 8AM - 5PMPay ranging from $45,000 - $55,000/year based on experienceResponsibilities:The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow. - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360? visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology ? Identify, analyze and initiate the escalation process based on escalation criteria Returns and Refusals:- Be principal customer contact for capturing, creating and registering all return requests - Assess compliance of Return Requests according to Market Return Policy Conditions - Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds - Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value - Coordinate destruction or donation of goods when physical return is not warranted - Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing - Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future billing - Collaborate with billing in the resolution of billing issues that require customer contactWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast paced environment and handle multiple priorities - Ability to work independently with minimal supervision - Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized. - Strong Customer Service mindset and passion for delighting customers internally and externally - Demonstrates a strong desire to develop trust and long term relationships - Proactively seeks continuous process and service improvements - Strong result-orientationEducation:High SchoolExperience:1-4 yearsQualifications:- Undergraduate degree preferred, not required Experience - 2 - 4 years of experience working directly with customers is required. - Experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Salt Lake City, Utah
      • Permanent
      • $16.00 per hour
      • 7:00 AM - 4:00 PM (Various Shifts Available)
      ****MUST BE LOCAL TO SALT LAKE CITY****Are you familiar with online banking? Are you a tech savy customer service agent? Are you looking for a new work from home position with opportunities for growth and AMAZING benefits? We have the job for you!You'll be taking inbound phone calls assisting customers with their new banking application by verifying their account details, assisting with login questions and troubleshooting, helping them through the processing while answering general banking questions and providing amazing customer service with a smile. Did we mention work from home?Schedule: Monday-Friday; 7:00am-3:45pmPay: $16.00/hr + Great Bonus Structure AND $1000 sign-on bonus after 45 days (as long as you're in good standing)**With this position EQUIPMENT IS PROVIDED FOR YOU, but you must have a quiet work place and wifi.**Responsibilities:Answer inbound calls from customers to answer and service any questions they may haveHandle all customer inquiries, requests, and thoroughly educate them on our products and servicesProvide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experienceCommunicate clearly and professionally with all customers, co-worker, supervisors and managementMaintain accurate, up-to-date information for customer accountsWorking hours: 7:00 AM - 4:00 PM (Various Shifts Available)Skills:Comfortable navigating computers while talking on the phoneAbility to navigate and learn multiple computer systemsProvide world class customer serviceAbility to balance multiple prioritiesPatience to deescalate complex interactionsThe drive to exceed your goals in a fast-paced, metric driven environmentAbility to succeed in a virtual or office settingProblem solvingEducation:High SchoolExperience:1-4 yearsQualifications:Computer skills are a must - you'll be navigating multiple systems.Contact center experience required (minimum of 1.5 years)Must be at least 18Ability to type 35 WPMObtained a high school education or greaterAbility to log in on time daily for work and work the duration of your shift. ZOOM INTERVIEW REQUIREDAct quick- these positions are filling up quick! Apply below or text "Work from home" to (801) 261-8880Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      ****MUST BE LOCAL TO SALT LAKE CITY****Are you familiar with online banking? Are you a tech savy customer service agent? Are you looking for a new work from home position with opportunities for growth and AMAZING benefits? We have the job for you!You'll be taking inbound phone calls assisting customers with their new banking application by verifying their account details, assisting with login questions and troubleshooting, helping them through the processing while answering general banking questions and providing amazing customer service with a smile. Did we mention work from home?Schedule: Monday-Friday; 7:00am-3:45pmPay: $16.00/hr + Great Bonus Structure AND $1000 sign-on bonus after 45 days (as long as you're in good standing)**With this position EQUIPMENT IS PROVIDED FOR YOU, but you must have a quiet work place and wifi.**Responsibilities:Answer inbound calls from customers to answer and service any questions they may haveHandle all customer inquiries, requests, and thoroughly educate them on our products and servicesProvide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experienceCommunicate clearly and professionally with all customers, co-worker, supervisors and managementMaintain accurate, up-to-date information for customer accountsWorking hours: 7:00 AM - 4:00 PM (Various Shifts Available)Skills:Comfortable navigating computers while talking on the phoneAbility to navigate and learn multiple computer systemsProvide world class customer serviceAbility to balance multiple prioritiesPatience to deescalate complex interactionsThe drive to exceed your goals in a fast-paced, metric driven environmentAbility to succeed in a virtual or office settingProblem solvingEducation:High SchoolExperience:1-4 yearsQualifications:Computer skills are a must - you'll be navigating multiple systems.Contact center experience required (minimum of 1.5 years)Must be at least 18Ability to type 35 WPMObtained a high school education or greaterAbility to log in on time daily for work and work the duration of your shift. ZOOM INTERVIEW REQUIREDAct quick- these positions are filling up quick! Apply below or text "Work from home" to (801) 261-8880Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Spokane, Washington
      • Permanent
      • $37,500 per year
      • 2:00 PM - 9:30 PM
      Put Your Customer Service Skills to Work!The customer service Representative function must manage customers accounts, record details of as well as follow up on customer interactions. They must communicate and coordinate with internal departments and direct requests and unresolved issues to the designated resource.Spherion-, a locally owned staffing company, is seeking dependable, safety-focused light industrial staff to work for a leading company in Spokane Valley.Responsibilities:-Inbound calls existing customers of auto and property insurance-high volume-must be professional-1 yr commitment-working remotely until mask mandates are liftedWorking hours: 2:00 PM - 9:30 PMSkills:-Highly Proficient with computers-Typing Skills-Read and write EnglishEducation:High SchoolExperience:1-4 yearsQualifications:High School Diploma or GEDMust own your own Desktop or Laptop Computer with internet access with a camera. Apply onlineSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Put Your Customer Service Skills to Work!The customer service Representative function must manage customers accounts, record details of as well as follow up on customer interactions. They must communicate and coordinate with internal departments and direct requests and unresolved issues to the designated resource.Spherion-, a locally owned staffing company, is seeking dependable, safety-focused light industrial staff to work for a leading company in Spokane Valley.Responsibilities:-Inbound calls existing customers of auto and property insurance-high volume-must be professional-1 yr commitment-working remotely until mask mandates are liftedWorking hours: 2:00 PM - 9:30 PMSkills:-Highly Proficient with computers-Typing Skills-Read and write EnglishEducation:High SchoolExperience:1-4 yearsQualifications:High School Diploma or GEDMust own your own Desktop or Laptop Computer with internet access with a camera. Apply onlineSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Bedminster, New Jersey
      • Permanent
      • $37,000 - $41,000 per year
      • 9:00 AM - 6:00 PM
      Our team is growing and expanding! If you want an exciting job with an innovative retail and e-commerce company, join our team. As a Customer Service Representative, you'll be the cornerstone of communication internally, as well as with our customers, manufacturers and various service providers. Our customers and the sales team will count on you to drive issues to resolution and the management team will depend on your insights to identify trends.This role is ideal for candidates who would like to have an opportunity to advance their careers in customer service, e-commerce and retail operations in a fast-growing organizationResponsibilities:Key Responsibilities???Daily monitoring of inbound and outbound customer communications and support needs via phone and email.???Provide accurate, timely and thorough follow through on all customer interactions to ensure proper action is taken.???Manage existing and future customers to initiate relationships, promote customer engagement, and ensure repeat business and referrals.???Proactively work to decrease customer effort across touchpoints, with an eye for process improvements and opportunities to avoid downstream issues.???Diffuse and deescalate service failures. Provide solutions and ideas to drive successful resolutions.???Thorough and accurate reporting in CRM (NetSuite) and other databases.???Work closely with the sales department to ensure seamless processing of customer orders.???Attend educational seminars / trainings to improve product knowledge, skillset and performance level.???Meet personal and team productivity targets / scorecards.???Other duties as assignedWorking hours: 9:00 AM - 6:00 PMSkills:What You Need To Succeed--Passion for customer service and problem solving. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it--You like helping people. You get a kick out of getting people to those aha! moments. You are patient, level-headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.--You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.--You are motivated and driven. You volunteer for new challenges without waiting to be asked.Education:High SchoolExperience:1-4 yearsQualifications:???High school or equivalent (Preferred)???Customer Service: 3 years (Preferred) Please apply here or forward resume to danielsims@spherion.com.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Our team is growing and expanding! If you want an exciting job with an innovative retail and e-commerce company, join our team. As a Customer Service Representative, you'll be the cornerstone of communication internally, as well as with our customers, manufacturers and various service providers. Our customers and the sales team will count on you to drive issues to resolution and the management team will depend on your insights to identify trends.This role is ideal for candidates who would like to have an opportunity to advance their careers in customer service, e-commerce and retail operations in a fast-growing organizationResponsibilities:Key Responsibilities???Daily monitoring of inbound and outbound customer communications and support needs via phone and email.???Provide accurate, timely and thorough follow through on all customer interactions to ensure proper action is taken.???Manage existing and future customers to initiate relationships, promote customer engagement, and ensure repeat business and referrals.???Proactively work to decrease customer effort across touchpoints, with an eye for process improvements and opportunities to avoid downstream issues.???Diffuse and deescalate service failures. Provide solutions and ideas to drive successful resolutions.???Thorough and accurate reporting in CRM (NetSuite) and other databases.???Work closely with the sales department to ensure seamless processing of customer orders.???Attend educational seminars / trainings to improve product knowledge, skillset and performance level.???Meet personal and team productivity targets / scorecards.???Other duties as assignedWorking hours: 9:00 AM - 6:00 PMSkills:What You Need To Succeed--Passion for customer service and problem solving. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it--You like helping people. You get a kick out of getting people to those aha! moments. You are patient, level-headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.--You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.--You are motivated and driven. You volunteer for new challenges without waiting to be asked.Education:High SchoolExperience:1-4 yearsQualifications:???High school or equivalent (Preferred)???Customer Service: 3 years (Preferred) Please apply here or forward resume to danielsims@spherion.com.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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