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    1 job found for Customer service support in Illinois

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      • Rockford, Illinois
      • Temp to Perm
      • $16.50 per hour
      • 8:00 AM - 4:30 PM
      Spherion Staffing & Recruiting is partnered with a rewarding Fortune 500 Logistics company in Rockford that's looking to add Customer Service Logistics Representatives to their internal team! Are you an individual who wants a career opportunity in the Logistics field with a well-respected organization? If so, keep reading! These positions offer competitive wages and benefits! The training during the program is excellent, the facility accommodations are clean, safe and inviting! As your staffing local in Rockford, we will set you up to be successful and support you throughout the program! The whole customer service team is well managed, tenured - and works extremely well together! The company follows all CDC guidelines by wearing face masks at the time of arrival, during the course of the day and departure from the facility. The whole facility follows all protocols and requirements to ensure a clean and safe working environment for all team members! - 480-Hour Temp--To-Hire program- Hours: Monday thru Friday from 8:00am to 4:30pm- There "may be" some overtime up to 1.5 hours when needed- Full benefit platform upon successful completion of the program - including Major Medical, Dental, Vision, Short Term Disability and company incentive programs.- Pay increase when hired internally- 401K / PTO / Sick / Holiday Pay- 10-no fault attendance points when hired internally! - Accrue 2-hours per week and up to 2-weeks per year for vacation!Responsibilities:The Customer Service Logistics Representative will be a first point of contact for inbound/outbound customers and employees. They will interact and assist customers, drivers and fellow team members via phone, email and fax during the course of the day. Their typical day will consist of tracing shipments, billing discrepancies, running and presenting AP and AR reports for management, invoicing/billing questions and other administrative tasks assigned.- Provide both inbound and outbound customer service support- Perform a multitude of clerical duties during the course of the day including - answering, directing phone calls, filing, data entry and billing- Run AP/AR and other operational reports to management, various departments and customers upon request- Assist customers and drivers with expected delivery times and/or delay- Escalate calls that require dispatch or freight product support- Communicate with customers by phone or through e-mail in order to provide a great customer service experienceWorking hours: 8:00 AM - 4:30 PMSkills:- Previous Logistics Customer Service experience is a plus- Excellent communication and interpersonal skills- Possess the ability to work in a busy - team orientated environment.- Intermediate computer skills including using Outlook, Word and Excel- Some AR experience preferred- Proficiency with Alpha/Numeric keystroke while demonstrating both speed and accuracy- Good typing skills- Experience in the customer service field is required Must possess the ability to understand or comprehend written and/or oral instructionsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED equivalence required- Previous experience working in a logistics environment a plus- Must be flexible to working in changing environments and duties- A minimum of 2+ years of customer service experience required - Some Screening RequiredApply today for the opportunity to work with a solid team of professionals who hold a high regard for teamwork and maintaining a positive work experience for everyone!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing & Recruiting is partnered with a rewarding Fortune 500 Logistics company in Rockford that's looking to add Customer Service Logistics Representatives to their internal team! Are you an individual who wants a career opportunity in the Logistics field with a well-respected organization? If so, keep reading! These positions offer competitive wages and benefits! The training during the program is excellent, the facility accommodations are clean, safe and inviting! As your staffing local in Rockford, we will set you up to be successful and support you throughout the program! The whole customer service team is well managed, tenured - and works extremely well together! The company follows all CDC guidelines by wearing face masks at the time of arrival, during the course of the day and departure from the facility. The whole facility follows all protocols and requirements to ensure a clean and safe working environment for all team members! - 480-Hour Temp--To-Hire program- Hours: Monday thru Friday from 8:00am to 4:30pm- There "may be" some overtime up to 1.5 hours when needed- Full benefit platform upon successful completion of the program - including Major Medical, Dental, Vision, Short Term Disability and company incentive programs.- Pay increase when hired internally- 401K / PTO / Sick / Holiday Pay- 10-no fault attendance points when hired internally! - Accrue 2-hours per week and up to 2-weeks per year for vacation!Responsibilities:The Customer Service Logistics Representative will be a first point of contact for inbound/outbound customers and employees. They will interact and assist customers, drivers and fellow team members via phone, email and fax during the course of the day. Their typical day will consist of tracing shipments, billing discrepancies, running and presenting AP and AR reports for management, invoicing/billing questions and other administrative tasks assigned.- Provide both inbound and outbound customer service support- Perform a multitude of clerical duties during the course of the day including - answering, directing phone calls, filing, data entry and billing- Run AP/AR and other operational reports to management, various departments and customers upon request- Assist customers and drivers with expected delivery times and/or delay- Escalate calls that require dispatch or freight product support- Communicate with customers by phone or through e-mail in order to provide a great customer service experienceWorking hours: 8:00 AM - 4:30 PMSkills:- Previous Logistics Customer Service experience is a plus- Excellent communication and interpersonal skills- Possess the ability to work in a busy - team orientated environment.- Intermediate computer skills including using Outlook, Word and Excel- Some AR experience preferred- Proficiency with Alpha/Numeric keystroke while demonstrating both speed and accuracy- Good typing skills- Experience in the customer service field is required Must possess the ability to understand or comprehend written and/or oral instructionsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED equivalence required- Previous experience working in a logistics environment a plus- Must be flexible to working in changing environments and duties- A minimum of 2+ years of customer service experience required - Some Screening RequiredApply today for the opportunity to work with a solid team of professionals who hold a high regard for teamwork and maintaining a positive work experience for everyone!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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