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      • Fort Wayne, Indiana
      • Permanent
      • $45,000 - $55,000 per year
      • 8:00 AM - 5:00 PM
      Spherion Staffing is hiring Customer Service Representatives to begin work in Fort Wayne, IN.This is a Direct Hire opportunity!Are you looking to catapult your career with high-impact ownership driving transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?WORK FROM THE OFFICE 3 DAYS, 2 DAYS REMOTEShift and Pay:Monday - Friday 8AM - 5PMPay ranging from $45,000 - $55,000/year based on experienceResponsibilities:The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow. - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360? visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology ? Identify, analyze and initiate the escalation process based on escalation criteria Returns and Refusals:- Be principal customer contact for capturing, creating and registering all return requests - Assess compliance of Return Requests according to Market Return Policy Conditions - Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds - Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value - Coordinate destruction or donation of goods when physical return is not warranted - Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing - Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future billing - Collaborate with billing in the resolution of billing issues that require customer contactWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast paced environment and handle multiple priorities - Ability to work independently with minimal supervision - Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized. - Strong Customer Service mindset and passion for delighting customers internally and externally - Demonstrates a strong desire to develop trust and long term relationships - Proactively seeks continuous process and service improvements - Strong result-orientationEducation:High SchoolExperience:1-4 yearsQualifications:- Undergraduate degree preferred, not required Experience - 2 - 4 years of experience working directly with customers is required. - Experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is hiring Customer Service Representatives to begin work in Fort Wayne, IN.This is a Direct Hire opportunity!Are you looking to catapult your career with high-impact ownership driving transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?WORK FROM THE OFFICE 3 DAYS, 2 DAYS REMOTEShift and Pay:Monday - Friday 8AM - 5PMPay ranging from $45,000 - $55,000/year based on experienceResponsibilities:The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow. - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360? visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology ? Identify, analyze and initiate the escalation process based on escalation criteria Returns and Refusals:- Be principal customer contact for capturing, creating and registering all return requests - Assess compliance of Return Requests according to Market Return Policy Conditions - Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds - Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value - Coordinate destruction or donation of goods when physical return is not warranted - Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing - Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future billing - Collaborate with billing in the resolution of billing issues that require customer contactWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast paced environment and handle multiple priorities - Ability to work independently with minimal supervision - Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized. - Strong Customer Service mindset and passion for delighting customers internally and externally - Demonstrates a strong desire to develop trust and long term relationships - Proactively seeks continuous process and service improvements - Strong result-orientationEducation:High SchoolExperience:1-4 yearsQualifications:- Undergraduate degree preferred, not required Experience - 2 - 4 years of experience working directly with customers is required. - Experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Wayne, Indiana
      • Temp to Perm
      • $14.50 - $15.00 per hour
      • Various Shifts Available
      The only thing better than eating ice cream.. is making it! Come do both!Spherion Staffing is hiring Production Workers to begin work immediately at Dreyer's in Fort Wayne!Shifts Available:Day Shift: 5:00 AM - 5:00 PM - $14.50/HRNight Shift: 5:00 PM - 5:00 AM - $15/HRAverage 42 hours/week and get half the year off!Job Purpose Statement:Ice Cream Makers perform a variety of routine tasks in support of production. Primary function of this position includes material/product handling and providing Production and Quality Assurance support. This position works collaboratively to achieve Dreyer's business objectives of safety, productivity, customer service, quality, and environmental protection.Responsibilities:- Ensure the highest quality product by performing all required procedures, quality checks and documentation to meet specifications.- Speak directly with co-workers on issues, discuss ideas with others, encourage performance in others, give feedback when needed, and train new employees when applicable.- Continuously improve/optimize current products and processes in our factories according to local business needs and supply situation and/or implementation of initiatives. Develop, approve, maintain, and sustain our products, process standards, and specifications.- Conduct required quality checks on product.- Perform all other duties as assigned.- Engagement/Contribute to Safety and Quality minded culture by speaking up, being mindful, get involved, abiding by the rules, and caring for the environmentWorking hours: Various Shifts AvailableSkills:Behavioral Attributes:- Adaptable - Adjust approach to match varied task requirements; Adjust behavior to others' styles; Change priorities to meet changing demands; Adjust quickly to new responsibilities and tasks- Communication - presents ideas optimally, actively listens and works across functional boundaries.- Teamwork/ Cooperation - effectively working within and outside the formal line of authority.Physical Demands:While performing the duties of this job, the employee is regularly required to walk, climb stairs, and reach with hands and arms. The employee is required to stand; use hands to finger; handle or feel objects, tools, or controls; climb or balance; stoop, kneel, crouch, or crawl; taste or smell; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and depending on the area assigned may regularly lift and/or move up to 50 pounds. Specific vision abilities required for this position include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.Education:High SchoolExperience:0-1 yearsQualifications:- 18 years of age or older- Ability to read and write legibly in English- Excellent interpersonal communication, math and problem solving skills- Ability to work multiple shifts and/or schedules.- High School diploma or GED- One year related experience (preferred). If interested, Apply Today! Once you apply, call or text 260-496-9900 to reserve your spot!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      The only thing better than eating ice cream.. is making it! Come do both!Spherion Staffing is hiring Production Workers to begin work immediately at Dreyer's in Fort Wayne!Shifts Available:Day Shift: 5:00 AM - 5:00 PM - $14.50/HRNight Shift: 5:00 PM - 5:00 AM - $15/HRAverage 42 hours/week and get half the year off!Job Purpose Statement:Ice Cream Makers perform a variety of routine tasks in support of production. Primary function of this position includes material/product handling and providing Production and Quality Assurance support. This position works collaboratively to achieve Dreyer's business objectives of safety, productivity, customer service, quality, and environmental protection.Responsibilities:- Ensure the highest quality product by performing all required procedures, quality checks and documentation to meet specifications.- Speak directly with co-workers on issues, discuss ideas with others, encourage performance in others, give feedback when needed, and train new employees when applicable.- Continuously improve/optimize current products and processes in our factories according to local business needs and supply situation and/or implementation of initiatives. Develop, approve, maintain, and sustain our products, process standards, and specifications.- Conduct required quality checks on product.- Perform all other duties as assigned.- Engagement/Contribute to Safety and Quality minded culture by speaking up, being mindful, get involved, abiding by the rules, and caring for the environmentWorking hours: Various Shifts AvailableSkills:Behavioral Attributes:- Adaptable - Adjust approach to match varied task requirements; Adjust behavior to others' styles; Change priorities to meet changing demands; Adjust quickly to new responsibilities and tasks- Communication - presents ideas optimally, actively listens and works across functional boundaries.- Teamwork/ Cooperation - effectively working within and outside the formal line of authority.Physical Demands:While performing the duties of this job, the employee is regularly required to walk, climb stairs, and reach with hands and arms. The employee is required to stand; use hands to finger; handle or feel objects, tools, or controls; climb or balance; stoop, kneel, crouch, or crawl; taste or smell; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and depending on the area assigned may regularly lift and/or move up to 50 pounds. Specific vision abilities required for this position include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.Education:High SchoolExperience:0-1 yearsQualifications:- 18 years of age or older- Ability to read and write legibly in English- Excellent interpersonal communication, math and problem solving skills- Ability to work multiple shifts and/or schedules.- High School diploma or GED- One year related experience (preferred). If interested, Apply Today! Once you apply, call or text 260-496-9900 to reserve your spot!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Wayne, Indiana
      • Temp to Perm
      • $15.00 per hour
      • 5:00 PM - 5:00 AM
      The only thing better than eating ice cream.. is making it! Come do both!Spherion Staffing is hiring Production Workers to begin work immediately at Dreyer's in Fort Wayne!Shifts Available:Night Shift: 5:00 PM - 5:00 AM - $15/HRAverage 42 hours/week and get - the year off!Job Purpose Statement:Ice Cream Makers perform a variety of routine tasks in support of production. Primary function of this position includes material/product handling and providing Production and Quality Assurance support. This position works collaboratively to achieve Dreyer's business objectives of safety, productivity, customer service, quality, and environmental protection.Responsibilities:- Ensure the highest quality product by performing all required procedures, quality checks and documentation to meet specifications.- Speak directly with co-workers on issues, discuss ideas with others, encourage performance in others, give feedback when needed, and train new employees when applicable.- Continuously improve/optimize current products and processes in our factories according to local business needs and supply situation and/or implementation of initiatives. Develop, approve, maintain, and sustain our products, process standards, and specifications.- Conduct required quality checks on product.- Perform all other duties as assigned.- Engagement/Contribute to Safety and Quality minded culture by speaking up, being mindful, get involved, abiding by the rules, and caring for the environmentWorking hours: 5:00 PM - 5:00 AMSkills:Behavioral Attributes:- Adaptable - Adjust approach to match varied task requirements; Adjust behavior to others' styles; Change priorities to meet changing demands; Adjust quickly to new responsibilities and tasks- Communication - presents ideas optimally, actively listens and works across functional boundaries.- Teamwork/ Cooperation - effectively working within and outside the formal line of authority.Physical Demands:While performing the duties of this job, the employee is regularly required to walk, climb stairs, and reach with hands and arms. The employee is required to stand; use hands to finger; handle or feel objects, tools, or controls; climb or balance; stoop, kneel, crouch, or crawl; taste or smell; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and depending on the area assigned may regularly lift and/or move up to 50 pounds. Specific vision abilities required for this position include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.Education:High SchoolExperience:0-1 yearsQualifications:- 18 years of age or older- Ability to read and write legibly in English- Excellent interpersonal communication, math and problem solving skills- Ability to work multiple shifts and/or schedules.- High School diploma or GED- One year related experience (preferred). If interested, Apply Today! Once you apply, call or text 260-496-9900 to reserve your spot!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      The only thing better than eating ice cream.. is making it! Come do both!Spherion Staffing is hiring Production Workers to begin work immediately at Dreyer's in Fort Wayne!Shifts Available:Night Shift: 5:00 PM - 5:00 AM - $15/HRAverage 42 hours/week and get - the year off!Job Purpose Statement:Ice Cream Makers perform a variety of routine tasks in support of production. Primary function of this position includes material/product handling and providing Production and Quality Assurance support. This position works collaboratively to achieve Dreyer's business objectives of safety, productivity, customer service, quality, and environmental protection.Responsibilities:- Ensure the highest quality product by performing all required procedures, quality checks and documentation to meet specifications.- Speak directly with co-workers on issues, discuss ideas with others, encourage performance in others, give feedback when needed, and train new employees when applicable.- Continuously improve/optimize current products and processes in our factories according to local business needs and supply situation and/or implementation of initiatives. Develop, approve, maintain, and sustain our products, process standards, and specifications.- Conduct required quality checks on product.- Perform all other duties as assigned.- Engagement/Contribute to Safety and Quality minded culture by speaking up, being mindful, get involved, abiding by the rules, and caring for the environmentWorking hours: 5:00 PM - 5:00 AMSkills:Behavioral Attributes:- Adaptable - Adjust approach to match varied task requirements; Adjust behavior to others' styles; Change priorities to meet changing demands; Adjust quickly to new responsibilities and tasks- Communication - presents ideas optimally, actively listens and works across functional boundaries.- Teamwork/ Cooperation - effectively working within and outside the formal line of authority.Physical Demands:While performing the duties of this job, the employee is regularly required to walk, climb stairs, and reach with hands and arms. The employee is required to stand; use hands to finger; handle or feel objects, tools, or controls; climb or balance; stoop, kneel, crouch, or crawl; taste or smell; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and depending on the area assigned may regularly lift and/or move up to 50 pounds. Specific vision abilities required for this position include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.Education:High SchoolExperience:0-1 yearsQualifications:- 18 years of age or older- Ability to read and write legibly in English- Excellent interpersonal communication, math and problem solving skills- Ability to work multiple shifts and/or schedules.- High School diploma or GED- One year related experience (preferred). If interested, Apply Today! Once you apply, call or text 260-496-9900 to reserve your spot!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Wayne, Indiana
      • Temp to Perm
      • $13.00 per hour
      • 7:45 AM - 4:45 PM
      Spherion Staffing is hiring Medical Appointment Schedulers in Fort Wayne, IN!Shift and Pay:Monday - Friday: 7:45am-4:45pm - $13/HRThe Appointment Reception Operators will be the first responders to the incoming calls for new patient appointment calls. Specific activities in this department include a brief medical interview of all patients with new problems to triage the patients to the most appropriate providers and educating new patients about our patient services web portal.Responsibilities:First responder on all phone calls for new patient appointment calls providing superior customer serviceSchedules all new patient and new medical problem appointments for callersGathers and enters or updates patient demographic informationEducate patients about realistic expectations of time and payment expected at the time of the appointmentInterview patients to make certain they are triaged in to the most appropriate sub-specialtyThorough knowledge of the EMR, PM (appt scheduling and demographic portions) as well as the patient portal tools is essential to this positionSetting expectations for patients when transferring callsUnderstanding of the Workers Compensation policies and scheduling/transferring as appropriateSchedule meetings, depositions and Medical Review Panels according to physician protocols.Refers callers to the phone nurse that require clinical information or expertise.Provides information to incoming callers about our services and assist them in selecting a physician.Has a basic understanding of contracted insurance plans.Performs other duties as directed by supervisor.Regular attendance and punctuality are requiredWorking hours: 7:45 AM - 4:45 PMSkills:Ability to read and comprehend, sort, alphabetize and file.Ability to operate computer keyboard and multi line telephone.Ability to maintain confidentiality.Ability to prioritize time and concentrate on multiple tasks.Ability to maintain a positive attitude while working under stress.Strong communication, listening and decision-making skills.Willingness to function as a team players, fostering effective work relationships with physicians and co-workers.Possess a pleasant personality, courteous manner and professional demeanor.Education:High SchoolExperience:1-4 yearsQualifications:High school graduate or equivalent experience required.Knowledge of computer keyboarding is required.Prior patient/customer relations experience required.Prior medical office experience preferred.Prior scheduling experience is preferred. If interested Apply Today! Then call or text us at 260-496-9900 to take the next steps!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is hiring Medical Appointment Schedulers in Fort Wayne, IN!Shift and Pay:Monday - Friday: 7:45am-4:45pm - $13/HRThe Appointment Reception Operators will be the first responders to the incoming calls for new patient appointment calls. Specific activities in this department include a brief medical interview of all patients with new problems to triage the patients to the most appropriate providers and educating new patients about our patient services web portal.Responsibilities:First responder on all phone calls for new patient appointment calls providing superior customer serviceSchedules all new patient and new medical problem appointments for callersGathers and enters or updates patient demographic informationEducate patients about realistic expectations of time and payment expected at the time of the appointmentInterview patients to make certain they are triaged in to the most appropriate sub-specialtyThorough knowledge of the EMR, PM (appt scheduling and demographic portions) as well as the patient portal tools is essential to this positionSetting expectations for patients when transferring callsUnderstanding of the Workers Compensation policies and scheduling/transferring as appropriateSchedule meetings, depositions and Medical Review Panels according to physician protocols.Refers callers to the phone nurse that require clinical information or expertise.Provides information to incoming callers about our services and assist them in selecting a physician.Has a basic understanding of contracted insurance plans.Performs other duties as directed by supervisor.Regular attendance and punctuality are requiredWorking hours: 7:45 AM - 4:45 PMSkills:Ability to read and comprehend, sort, alphabetize and file.Ability to operate computer keyboard and multi line telephone.Ability to maintain confidentiality.Ability to prioritize time and concentrate on multiple tasks.Ability to maintain a positive attitude while working under stress.Strong communication, listening and decision-making skills.Willingness to function as a team players, fostering effective work relationships with physicians and co-workers.Possess a pleasant personality, courteous manner and professional demeanor.Education:High SchoolExperience:1-4 yearsQualifications:High school graduate or equivalent experience required.Knowledge of computer keyboarding is required.Prior patient/customer relations experience required.Prior medical office experience preferred.Prior scheduling experience is preferred. If interested Apply Today! Then call or text us at 260-496-9900 to take the next steps!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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