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    1 job found for Customer service in Madison, Wisconsin

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      • Madison, Wisconsin
      • Temporary
      • $16.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion is looking for an Office Assistant to join the team of our financial organization client! The Office Assistant will provide clerical and telephone support to our clients staff and departments, as well as answer and direct telephone calls from member participants, potential member participants, and outside vendors. This position is also responsible for scanning and classifying incoming mail, assigning it to the appropriate department and workflow all while upholding clerical accuracy and completeness of various member communications and other mailings. If you are dependable, accurate, timely, and possess excellent attention to detail, this position is for you!Responsibilities:- Attend to the front desk by greeting visitors, accepting packages, and notifying the pertinent staff of such events- Answer and direct incoming phone calls, including handling minor claim calls from members- Enter and update appropriate member information into the Property & Casualty (P&C) policy administration system, the Retirement and Investment Services (RIS) administration system, and customer service management systems when applicable- Retrieve, scan, classify, and distribute incoming mail and retrieve and route fax communications- Review Member Benefits general inbox and route e-mails to appropriate staff- Prepare outgoing mail- File documents into both the P&C and RIS secure folders- Assist administrative staff with keeping accurate stock of inventory and order company supplies- Maintain procedural records for all assigned duties as appropriate- Complete special projects and assignments compatible with the skills and the experience presumed for incumbents in this position- Sort information systems generated daily business reports and prepare renewals, endorsements, letters, and new policies for mailing- Utilize the P&C policy administration system to reference policy information, respond to customer inquiries, and input underwriting information- Follow-up with policy workflows including new business, applications, endorsements, and CORE (customer online relationship experience system)- Assist with requests from legal entities such as lienholders and mortgagees by providing them with policy information and/or documentation- Mail contract summaries RMD statements, and Individual Retirement Account (IRA) and Tax Sheltered Annuity (TSA) enrollment confirmations- Prepare and mail IRA and TSA enrollment booklets, forms, promotional, and other informational materials as needed- Review RIS e-mail and fax inboxes and route to appropriate staff- Review and process member account information, including beneficiary designations and name and address changes- Route questions or requests from prospective and current participants and employers to the appropriate RIS employee- Research correct addresses for returned mail through the Internet, directories, past correspondence, or by requesting reports; resend information; and update systems as necessaryWorking hours: 8:00 AM - 5:00 PMSkills:- Ability to efficiently and effectively navigate between different computer programs to document complete and appropriate information into the online systems while speaking on the telephone- Ability to quickly and accurately enter data into a personal computer or similar equipment- Verbal communication skills, including the ability to verbally convey routine information in a clear and concise manner, listen effectively, and respond appropriately- Ability to accurately perform basic math calculations and file information alphabetically- Ability to work as a constructive member of a team, sharing technical expertise as needed- Ability to be composed and adaptive in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing prioritiesEducation:High SchoolExperience:0-1 yearsQualifications:- High School Diploma or GED required- 7 months to 1 year of prior administrative or office experience- Knowledge of and experience utilizing word processing, calendaring, and e-mail applications (Microsoft Outlook and Word preferred)- Knowledge of proper telephone etiquette- Experience utilizing Stingray (P&C policy administration system), Newport Group/AWD (RIS administration and workflow systems), CORE; and Microsoft Outlook, Word, and Excel preferred Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is looking for an Office Assistant to join the team of our financial organization client! The Office Assistant will provide clerical and telephone support to our clients staff and departments, as well as answer and direct telephone calls from member participants, potential member participants, and outside vendors. This position is also responsible for scanning and classifying incoming mail, assigning it to the appropriate department and workflow all while upholding clerical accuracy and completeness of various member communications and other mailings. If you are dependable, accurate, timely, and possess excellent attention to detail, this position is for you!Responsibilities:- Attend to the front desk by greeting visitors, accepting packages, and notifying the pertinent staff of such events- Answer and direct incoming phone calls, including handling minor claim calls from members- Enter and update appropriate member information into the Property & Casualty (P&C) policy administration system, the Retirement and Investment Services (RIS) administration system, and customer service management systems when applicable- Retrieve, scan, classify, and distribute incoming mail and retrieve and route fax communications- Review Member Benefits general inbox and route e-mails to appropriate staff- Prepare outgoing mail- File documents into both the P&C and RIS secure folders- Assist administrative staff with keeping accurate stock of inventory and order company supplies- Maintain procedural records for all assigned duties as appropriate- Complete special projects and assignments compatible with the skills and the experience presumed for incumbents in this position- Sort information systems generated daily business reports and prepare renewals, endorsements, letters, and new policies for mailing- Utilize the P&C policy administration system to reference policy information, respond to customer inquiries, and input underwriting information- Follow-up with policy workflows including new business, applications, endorsements, and CORE (customer online relationship experience system)- Assist with requests from legal entities such as lienholders and mortgagees by providing them with policy information and/or documentation- Mail contract summaries RMD statements, and Individual Retirement Account (IRA) and Tax Sheltered Annuity (TSA) enrollment confirmations- Prepare and mail IRA and TSA enrollment booklets, forms, promotional, and other informational materials as needed- Review RIS e-mail and fax inboxes and route to appropriate staff- Review and process member account information, including beneficiary designations and name and address changes- Route questions or requests from prospective and current participants and employers to the appropriate RIS employee- Research correct addresses for returned mail through the Internet, directories, past correspondence, or by requesting reports; resend information; and update systems as necessaryWorking hours: 8:00 AM - 5:00 PMSkills:- Ability to efficiently and effectively navigate between different computer programs to document complete and appropriate information into the online systems while speaking on the telephone- Ability to quickly and accurately enter data into a personal computer or similar equipment- Verbal communication skills, including the ability to verbally convey routine information in a clear and concise manner, listen effectively, and respond appropriately- Ability to accurately perform basic math calculations and file information alphabetically- Ability to work as a constructive member of a team, sharing technical expertise as needed- Ability to be composed and adaptive in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing prioritiesEducation:High SchoolExperience:0-1 yearsQualifications:- High School Diploma or GED required- 7 months to 1 year of prior administrative or office experience- Knowledge of and experience utilizing word processing, calendaring, and e-mail applications (Microsoft Outlook and Word preferred)- Knowledge of proper telephone etiquette- Experience utilizing Stingray (P&C policy administration system), Newport Group/AWD (RIS administration and workflow systems), CORE; and Microsoft Outlook, Word, and Excel preferred Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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