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    2 jobs found for Customer service in Madison, Wisconsin

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      • Madison, Wisconsin
      • Permanent
      • $18.00 - $28.00 per hour
      • 8:00 AM - 4:30 PM
      Spherion is recruiting for a Pharmacy Access Specialist to join the team of one of the largest healthcare providers in southern Wisconsin! This position will be responsible for Increasing patient access and adherence to medically necessary pharmaceuticals by managing patients insurance benefits and utilizing established patient assistance programs. The Pharmacy Access Specialist will provide value-added services by developing client-based relationships with clinical staff and patients, presenting pharmacy service options through customized financial analysis, and facilitating information gathering for program enrollment.This is a Direct Hire position! Benefits will be discussed during the interview process.Responsibilities:- Serve as the liaison between medical staff, outpatient pharmacies, insurance providers, and patients to improve communication and continuity of care- Review patient demographics, medication history, and insurance status to identify socioeconomic barriers, opportunities for intervention, and eligibility for prescription assistance- Improve patient service experience through the provision of benefits investigations and conducting prior authorization services- Develop a thorough understanding of payer reimbursement and patterns for pharmacy and medical claims with third parties- Serve as the primary ambulatory pharmacy resource to facilitate access to prescription and medical benefit medications, including but not limited to; formulary/coverage issues, copay issues, patient assistance program eligibility, and other indigent programs- Coordinate services with appropriate departments and internal patient care team members regarding patients who have limited financial resources to pay for medications and facilitate medication access to support discharge preparations- Interact with hospital and clinic employees, including but not limited to pharmacists, clinical staff, fiscal personnel, department managers, access services staff, coding staff, and billing assistants. External contacts include but are not limited to third-party payers, manufacturers, prescription benefit management companies, external pharmacy personnel, and referring providers and their support staff- Review complex insurance situations in order to educate patients, providers, and clinic staff on how to follow appropriate next steps to get access to prescription and medical benefit information- Work safely and in a constant state of alertness- Perform other duties as assignedWorking hours: 8:00 AM - 4:30 PMSkills:- Excellent attention to detail and critical thinking skills- Strong, professional written and oral communication skills- Desire to improve the patient experience and provide excellent customer serviceEducation:BachelorsExperience:1-4 yearsQualifications:- Bachelors degree preferred. Equivalent years of pharmacy experience and education considered in lieu of a Bachelors degree- Willingness to learn new skills and concepts in order to perform duties in the most efficient and effective manner Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is recruiting for a Pharmacy Access Specialist to join the team of one of the largest healthcare providers in southern Wisconsin! This position will be responsible for Increasing patient access and adherence to medically necessary pharmaceuticals by managing patients insurance benefits and utilizing established patient assistance programs. The Pharmacy Access Specialist will provide value-added services by developing client-based relationships with clinical staff and patients, presenting pharmacy service options through customized financial analysis, and facilitating information gathering for program enrollment.This is a Direct Hire position! Benefits will be discussed during the interview process.Responsibilities:- Serve as the liaison between medical staff, outpatient pharmacies, insurance providers, and patients to improve communication and continuity of care- Review patient demographics, medication history, and insurance status to identify socioeconomic barriers, opportunities for intervention, and eligibility for prescription assistance- Improve patient service experience through the provision of benefits investigations and conducting prior authorization services- Develop a thorough understanding of payer reimbursement and patterns for pharmacy and medical claims with third parties- Serve as the primary ambulatory pharmacy resource to facilitate access to prescription and medical benefit medications, including but not limited to; formulary/coverage issues, copay issues, patient assistance program eligibility, and other indigent programs- Coordinate services with appropriate departments and internal patient care team members regarding patients who have limited financial resources to pay for medications and facilitate medication access to support discharge preparations- Interact with hospital and clinic employees, including but not limited to pharmacists, clinical staff, fiscal personnel, department managers, access services staff, coding staff, and billing assistants. External contacts include but are not limited to third-party payers, manufacturers, prescription benefit management companies, external pharmacy personnel, and referring providers and their support staff- Review complex insurance situations in order to educate patients, providers, and clinic staff on how to follow appropriate next steps to get access to prescription and medical benefit information- Work safely and in a constant state of alertness- Perform other duties as assignedWorking hours: 8:00 AM - 4:30 PMSkills:- Excellent attention to detail and critical thinking skills- Strong, professional written and oral communication skills- Desire to improve the patient experience and provide excellent customer serviceEducation:BachelorsExperience:1-4 yearsQualifications:- Bachelors degree preferred. Equivalent years of pharmacy experience and education considered in lieu of a Bachelors degree- Willingness to learn new skills and concepts in order to perform duties in the most efficient and effective manner Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Temp to Perm
      • $17.00 - $18.00 per hour
      • 9:00 AM - 5:30 PM
      Our client, one of the nation's largest multi-specialty physician groups and health insurance providers, is in need of a Pharmacy Technician to join their Westside clinic! If you are a customer service-oriented individual looking to gain pharmacy experience, this is a great temp-to-hire opportunity for you!Responsibilities:- Provide exceptional customer service including greeting patients, assisting with merchandise questions, and answering phones in a professional and friendly manner- Process prescriptions by entering patient, insurance, and prescription information into the computer- Research and correct rejected insurance claims- Review patient profiles in the pharmacy system for medication history and discontinued, old prescriptions- Identify qualifying clients by utilizing a variety of Medication Therapy Management (MTM) programs- Accurately and efficiently fill prescriptions by retrieving the correct medication from inventory and matching it to the National Drug Code (NDC), manufacturer, drug name, strength, form, and quantity- Check-in wholesale orders, ensure orders are within date and match ordered quantity, and process invoices- Operate the cash register including end of day check out- Organize and file completed prescriptions for documentation and future reference- Maintain organization and cleanliness of the pharmacy and demonstrate proper handling of controlled substancesWorking hours: 9:00 AM - 5:30 PMSkills:- Excellent verbal communication skills- Ability to stand for long periods of timeEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED required- Current Pharmacy Technician Certification or willingness to obtain certification within six months of hire date- Previous customer service or pharmacy technician experience- Previous cash handling experience preferred- Ability to provide proof of vaccination Apply via the apply button in the top right hand corner!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Our client, one of the nation's largest multi-specialty physician groups and health insurance providers, is in need of a Pharmacy Technician to join their Westside clinic! If you are a customer service-oriented individual looking to gain pharmacy experience, this is a great temp-to-hire opportunity for you!Responsibilities:- Provide exceptional customer service including greeting patients, assisting with merchandise questions, and answering phones in a professional and friendly manner- Process prescriptions by entering patient, insurance, and prescription information into the computer- Research and correct rejected insurance claims- Review patient profiles in the pharmacy system for medication history and discontinued, old prescriptions- Identify qualifying clients by utilizing a variety of Medication Therapy Management (MTM) programs- Accurately and efficiently fill prescriptions by retrieving the correct medication from inventory and matching it to the National Drug Code (NDC), manufacturer, drug name, strength, form, and quantity- Check-in wholesale orders, ensure orders are within date and match ordered quantity, and process invoices- Operate the cash register including end of day check out- Organize and file completed prescriptions for documentation and future reference- Maintain organization and cleanliness of the pharmacy and demonstrate proper handling of controlled substancesWorking hours: 9:00 AM - 5:30 PMSkills:- Excellent verbal communication skills- Ability to stand for long periods of timeEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED required- Current Pharmacy Technician Certification or willingness to obtain certification within six months of hire date- Previous customer service or pharmacy technician experience- Previous cash handling experience preferred- Ability to provide proof of vaccination Apply via the apply button in the top right hand corner!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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