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    1 job found for Customer service in South Carolina

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      • Charleston, South Carolina
      • Permanent
      • $75,000 - $100,000 per year
      • 7:00 AM - 4:30 PM
      Great new opportunity with a brand new distribution center in Summerville/Jedburg area!The DC Operations Manager is responsible for the efficient day-to-day operation of the warehouse to ensure the customer expectations are being met with particular emphasis on the management of the warehouse personnel and the implementation of warehouse action plans, streamline processes, performs root cause analysis to eliminate waste, organizes staff and directs all operations in a 500,000 sq. ft. Distribution center. This is a team operation and the manager must be a proven leader in developing successful cooperative and collaborative staff. This position reports to the Director of Supply Chain.POSITION QUALIFICATIONS Competencies: - Working knowledge of Microsoft Office applications, preferably Microsoft NAV, ERP systems- Working knowledge of OSHA, DOT, FDA regulations and the willingness to become certified in one or more of these areas as necessary- Ability to work in fast paced environment- Ability to handle changing priorities and use good judgment in stressful situations- Excellent talent management and team building skills- Excellent verbal, and written communication skills- Excellent customer service skills specifically with external clients- Must be able to stand/walk for up to 10-12 hours- Regular bending, lifting, stretching and reaching both below the waist and above the head- Walking in the DC and around area with great frequency; facilities are over a quarter mile in length- Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitationsResponsibilities:Monitor and manage all aspects of the facilities performance, maintaining a high level of awareness of company objectives and standards. Ensure the development of procedures for operating and managing staff, equipment and products in an efficient and profitable manner. On time receipts, inventory accuracy and timely customer shipments with quality and accuracy are the priorities. Establish and monitor performance objectives, productivity and quality standards, and cross-training to ensure that the warehouse staff is highly productive, efficient and flexible. Identify areas for continuous improvement in all aspects of the operations to maximize efficiency. Must have the ability to determine root cause and implement solutions with corrective action.Responsible for maintaining a high level of awareness with checks and balances to maintain inventory accuracies within established standards. Conducts and/or supervises cycle counts, regular safety meetings and training, providing a safe and clean work environment within OSHA, MSDS and Company policies and regulations, including forklift operator certification compliance. Manager and team will be expected to perform at the highest level of quality and efficiency.Manager will be responsible for development of KPIs (tbd), reporting and managing the business by metrics and performance standards with a bias toward quality and service. Continuous Improvements: Continually refine business procedures and staff training to increase efficiency and company profitability while improving the customer experienceThe selection, professional development and motivation of all operations staff are key responsibilities. Will plan and implement projects, relying on experience and judgment to accomplish goals in accordance with corporate policies and applicable laws. Accurate and timely metric reporting requirements include daily, weekly and monthly operational performance. High School Diploma or G.E.D. required. College degree preferred but not required
      Great new opportunity with a brand new distribution center in Summerville/Jedburg area!The DC Operations Manager is responsible for the efficient day-to-day operation of the warehouse to ensure the customer expectations are being met with particular emphasis on the management of the warehouse personnel and the implementation of warehouse action plans, streamline processes, performs root cause analysis to eliminate waste, organizes staff and directs all operations in a 500,000 sq. ft. Distribution center. This is a team operation and the manager must be a proven leader in developing successful cooperative and collaborative staff. This position reports to the Director of Supply Chain.POSITION QUALIFICATIONS Competencies: - Working knowledge of Microsoft Office applications, preferably Microsoft NAV, ERP systems- Working knowledge of OSHA, DOT, FDA regulations and the willingness to become certified in one or more of these areas as necessary- Ability to work in fast paced environment- Ability to handle changing priorities and use good judgment in stressful situations- Excellent talent management and team building skills- Excellent verbal, and written communication skills- Excellent customer service skills specifically with external clients- Must be able to stand/walk for up to 10-12 hours- Regular bending, lifting, stretching and reaching both below the waist and above the head- Walking in the DC and around area with great frequency; facilities are over a quarter mile in length- Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitationsResponsibilities:Monitor and manage all aspects of the facilities performance, maintaining a high level of awareness of company objectives and standards. Ensure the development of procedures for operating and managing staff, equipment and products in an efficient and profitable manner. On time receipts, inventory accuracy and timely customer shipments with quality and accuracy are the priorities. Establish and monitor performance objectives, productivity and quality standards, and cross-training to ensure that the warehouse staff is highly productive, efficient and flexible. Identify areas for continuous improvement in all aspects of the operations to maximize efficiency. Must have the ability to determine root cause and implement solutions with corrective action.Responsible for maintaining a high level of awareness with checks and balances to maintain inventory accuracies within established standards. Conducts and/or supervises cycle counts, regular safety meetings and training, providing a safe and clean work environment within OSHA, MSDS and Company policies and regulations, including forklift operator certification compliance. Manager and team will be expected to perform at the highest level of quality and efficiency.Manager will be responsible for development of KPIs (tbd), reporting and managing the business by metrics and performance standards with a bias toward quality and service. Continuous Improvements: Continually refine business procedures and staff training to increase efficiency and company profitability while improving the customer experienceThe selection, professional development and motivation of all operations staff are key responsibilities. Will plan and implement projects, relying on experience and judgment to accomplish goals in accordance with corporate policies and applicable laws. Accurate and timely metric reporting requirements include daily, weekly and monthly operational performance. High School Diploma or G.E.D. required. College degree preferred but not required

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