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      • Fishers, Indiana
      • Temp to Perm
      • $14.00 per hour
      • 11:30 AM - 8:00 PM
      Spherion Staffing is Hiring a Customer Service Agent to begin work in Fishers, IN.Be apart of a company that was named 2021 Best Place to Work and Indy Star Top Workplace!Shift and Pay:Monday-Friday 11:30AM - 8PMStarting Pay is $14/HRBenefits:- Starts with full benefits and PTO on day one!Responsibilities:The Customer Service Center provides advanced inbound customer service for all Indiana Medicaid members and providers who have questions regarding pharmacy coverage and claims processing. Member Service Representatives must utilize multi-line phones to respond to inquiries concerning in-network pharmacy locations, general coverage inquiries, and medication pricing.Customer Service Agents must satisfy workload within specific time frames and must be self-motivated to complete these tasks and may have the opportunity for overtime depending on workload, which may include evenings and/or weekends.Working hours: 11:30 AM - 8:00 PMSkills:- Customer service experience- Proficiency with computers, software systems, data entry, and Microsoft Office SuiteEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or GED Equivalent- 1-2 years customer service experience (in a call center environment highly preferred) Apply Today! Once you apply, call or text 317-870-5555 to speak with a recruiter directly!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is Hiring a Customer Service Agent to begin work in Fishers, IN.Be apart of a company that was named 2021 Best Place to Work and Indy Star Top Workplace!Shift and Pay:Monday-Friday 11:30AM - 8PMStarting Pay is $14/HRBenefits:- Starts with full benefits and PTO on day one!Responsibilities:The Customer Service Center provides advanced inbound customer service for all Indiana Medicaid members and providers who have questions regarding pharmacy coverage and claims processing. Member Service Representatives must utilize multi-line phones to respond to inquiries concerning in-network pharmacy locations, general coverage inquiries, and medication pricing.Customer Service Agents must satisfy workload within specific time frames and must be self-motivated to complete these tasks and may have the opportunity for overtime depending on workload, which may include evenings and/or weekends.Working hours: 11:30 AM - 8:00 PMSkills:- Customer service experience- Proficiency with computers, software systems, data entry, and Microsoft Office SuiteEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or GED Equivalent- 1-2 years customer service experience (in a call center environment highly preferred) Apply Today! Once you apply, call or text 317-870-5555 to speak with a recruiter directly!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • South Bend, Indiana
      • Temporary
      • $17.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion Staffing is looking for a Client Support Coordinator in South Bend, IN! The Client Support Coordinator is responsible for the execution of the tactical work of the customers journey, meeting overall client requirements and service level agreements.This position is a WORK FROM HOME position on 1st shift, 8am-5pm Monday-FridayPay is $17/hrPosition is a 6 month assignment but could be longer with the right candidate.Call/text Spherion today at 574-282-2761 for more details!Responsibilities:-Serve as contact for client and customer inquiries, orders and issue resolution through various communication channels. Ensures that all inquiries are handled and documented in a timely and professional manner.-Liaison between departments and the client contacts or end customer. Often interfacing with all departments to ensure deliverables are being completed on time and within SLAs.-Apply attention to detail of procedures and requirements to ensure proper billing to the client, including timely and accurate closing of work to prepare for billing process.-Ensures client satisfaction by preventing occurrences of nonconformities. Typically, the 1st escalation point; troubleshoots and resolves potential client concerns, proactively identifies risk and uses the escalation protocol to communicate as required.-Proactively generates continuous improvement ideas including improved efficiencies and cost savings and ensures that most efficient processes are used.-Will partner with internal departments as needed to support them with meetings, root cause events, QBR?s etc.-All other duties as assigned.Working hours: 8:00 AM - 5:00 PMSkills:-Ability to handle tasks requiring attention to detail.-Ability to multitask and prioritize job tasks.-Ability to work independently and in a team environment.-Excellent written and verbal communication skills.-Accurate data entry and spelling skills.-General computer skills including MS Office Suite.Education:High SchoolExperience:1-4 yearsQualifications:-Associates or Bachelors degree preferred.-Minimum 1-year experience in customer service environment. Call/text Spherion at 574-282-2761 to be considered for this great opportunity!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is looking for a Client Support Coordinator in South Bend, IN! The Client Support Coordinator is responsible for the execution of the tactical work of the customers journey, meeting overall client requirements and service level agreements.This position is a WORK FROM HOME position on 1st shift, 8am-5pm Monday-FridayPay is $17/hrPosition is a 6 month assignment but could be longer with the right candidate.Call/text Spherion today at 574-282-2761 for more details!Responsibilities:-Serve as contact for client and customer inquiries, orders and issue resolution through various communication channels. Ensures that all inquiries are handled and documented in a timely and professional manner.-Liaison between departments and the client contacts or end customer. Often interfacing with all departments to ensure deliverables are being completed on time and within SLAs.-Apply attention to detail of procedures and requirements to ensure proper billing to the client, including timely and accurate closing of work to prepare for billing process.-Ensures client satisfaction by preventing occurrences of nonconformities. Typically, the 1st escalation point; troubleshoots and resolves potential client concerns, proactively identifies risk and uses the escalation protocol to communicate as required.-Proactively generates continuous improvement ideas including improved efficiencies and cost savings and ensures that most efficient processes are used.-Will partner with internal departments as needed to support them with meetings, root cause events, QBR?s etc.-All other duties as assigned.Working hours: 8:00 AM - 5:00 PMSkills:-Ability to handle tasks requiring attention to detail.-Ability to multitask and prioritize job tasks.-Ability to work independently and in a team environment.-Excellent written and verbal communication skills.-Accurate data entry and spelling skills.-General computer skills including MS Office Suite.Education:High SchoolExperience:1-4 yearsQualifications:-Associates or Bachelors degree preferred.-Minimum 1-year experience in customer service environment. Call/text Spherion at 574-282-2761 to be considered for this great opportunity!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Indianapolis, Indiana
      • Temp to Perm
      • $16.00 per hour
      • Various Shifts Available
      Spherion Staffing is hiring Work From Home - Call Center Representatives for client in Indianapolis, IN!Shift:Must be able to work an 8 hr shift between 8a-8p, Monday - FridayPay is $16/HRResponsibilities:Responsible for successfully completing the required basic training.Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.Must pass the appropriate pre-employment test battery.Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.Researches and analyzes data to address operational challenges and customer service issues.Provides external and internal customers with requested information.Uses computerized systems for tracking, information gathering and troubleshooting.Working hours: Various Shifts AvailableSkills:Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.Seeks, understands and responds to the needs and expectations of internal and external customers.Required to meet department goals.Education:High SchoolExperience:1-4 yearsQualifications:Requires a HS diploma or equivalentUp to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background. Apply Today! Once you apply, call our office at 317-215-7450 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is hiring Work From Home - Call Center Representatives for client in Indianapolis, IN!Shift:Must be able to work an 8 hr shift between 8a-8p, Monday - FridayPay is $16/HRResponsibilities:Responsible for successfully completing the required basic training.Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.Must pass the appropriate pre-employment test battery.Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.Researches and analyzes data to address operational challenges and customer service issues.Provides external and internal customers with requested information.Uses computerized systems for tracking, information gathering and troubleshooting.Working hours: Various Shifts AvailableSkills:Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.Seeks, understands and responds to the needs and expectations of internal and external customers.Required to meet department goals.Education:High SchoolExperience:1-4 yearsQualifications:Requires a HS diploma or equivalentUp to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background. Apply Today! Once you apply, call our office at 317-215-7450 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Wayne, Indiana
      • Temp to Perm
      • $45000.00 - $55000.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion Staffing is hiring Customer Service Representatives to begin work in Fort Wayne, IN.This is a Direct Hire opportunity!Are you looking to catapult your career with high-impact ownership driving transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?WORK FROM THE OFFICE 3 DAYS, 2 DAYS REMOTEShift and Pay:Monday - Friday 8AM - 5PMPay ranging from $45,000 - $55,000/year based on experienceResponsibilities:The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow. - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360? visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology ? Identify, analyze and initiate the escalation process based on escalation criteria Returns and Refusals:- Be principal customer contact for capturing, creating and registering all return requests - Assess compliance of Return Requests according to Market Return Policy Conditions - Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds - Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value - Coordinate destruction or donation of goods when physical return is not warranted - Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing - Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future billing - Collaborate with billing in the resolution of billing issues that require customer contactWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast paced environment and handle multiple priorities - Ability to work independently with minimal supervision - Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized. - Strong Customer Service mindset and passion for delighting customers internally and externally - Demonstrates a strong desire to develop trust and long term relationships - Proactively seeks continuous process and service improvements - Strong result-orientationEducation:High SchoolExperience:1-4 yearsQualifications:- Undergraduate degree preferred, not required Experience - 2 - 4 years of experience working directly with customers is required. - Experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is hiring Customer Service Representatives to begin work in Fort Wayne, IN.This is a Direct Hire opportunity!Are you looking to catapult your career with high-impact ownership driving transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?WORK FROM THE OFFICE 3 DAYS, 2 DAYS REMOTEShift and Pay:Monday - Friday 8AM - 5PMPay ranging from $45,000 - $55,000/year based on experienceResponsibilities:The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow. - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360? visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology ? Identify, analyze and initiate the escalation process based on escalation criteria Returns and Refusals:- Be principal customer contact for capturing, creating and registering all return requests - Assess compliance of Return Requests according to Market Return Policy Conditions - Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds - Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value - Coordinate destruction or donation of goods when physical return is not warranted - Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing - Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future billing - Collaborate with billing in the resolution of billing issues that require customer contactWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast paced environment and handle multiple priorities - Ability to work independently with minimal supervision - Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized. - Strong Customer Service mindset and passion for delighting customers internally and externally - Demonstrates a strong desire to develop trust and long term relationships - Proactively seeks continuous process and service improvements - Strong result-orientationEducation:High SchoolExperience:1-4 yearsQualifications:- Undergraduate degree preferred, not required Experience - 2 - 4 years of experience working directly with customers is required. - Experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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