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    1 Temporary job found in Minnesota

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      • Owatonna, Minnesota
      • Temporary
      • $16.73 - $18.00 per hour
      • 8:00 AM - 4:30 PM
      A great, local company in Owatonna, MN is seeking a Member Services Specialist. This is a temporary 6 month assignment. Weekly Pay! $16.73-$18.00 per hour depending on experience. WORK HOURS: 8:00 AM - 4:30 PMAs the primary point of contact in our Call Center, the Member Services Specialist assistsmembers telephonically with issues involving enrollment, transportation, benefit questions,coverage limits, payments, claims, and those matters that involve provider networks.Education/Experience:High School diploma or equivalent.-At least one year of practical experience in customer service or call center required.Responsibilities:-Assist members by telephone or in person, with questions, concerns, and complaints theymay have regarding their enrollment with the services provided by company in order thatthey receive satisfactory service and information.-Document all calls received in order that any audit, follow-up communication, grievancesand appeals can be handled in an accurate, appropriate, and timely manner.-Assist Community Care Connectors (CCC) and other county staff with benefit questions,location of network providers, pharmacy issues, member materials, etc. in order thatmembers are provided the best continuum of care possible.-Be aware of, or be able to obtain, Federal, State, and County laws and rules that regulatethe provision of health care services to company members, including those that apply toenrollee Grievances and Appeals, in order and its employees are in compliancewith such laws and rules and that members suffer no loss of coverage.-Determine when an issue needs to be escalated to supervisor or other managementpersonnel.-Initiate contact with new members to verify their receipt of new member materials and toinform them of the company's wellness programs, disease management services, and otherservices in order that members are fully aware of all services available to them.7. Perform other duties as assigned within the scope, responsibility and requirements of the job.Working hours: 8:00 AM - 4:30 PMSkills:-Computer savvy and proficient in the use of Microsoft Office Suite and Chrome inorder to navigate and retrieve information from a variety of software and internet applications,including numerous third party administrator (TPA) systems-Conversational with a variety of personality styles-High level of patience to work with a diverse caller group-Good written communication skills to document calls in a clear and concise manner-Excellent verbal communication skills and enjoy working with the public via telephone for extended periods oftime-Adaptable to a continually changing environment and able to maintain a high degree of confidentiality.Education:High SchoolExperience:1-4 yearsQualifications:-To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of the knowledge, skill, and/orability required. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.-Must be able to read and write in English. Knowledge of Spanish and/or Somali languages aplus. Ability to access interpretation services, if needed.-Basic mathematical skills required. Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      A great, local company in Owatonna, MN is seeking a Member Services Specialist. This is a temporary 6 month assignment. Weekly Pay! $16.73-$18.00 per hour depending on experience. WORK HOURS: 8:00 AM - 4:30 PMAs the primary point of contact in our Call Center, the Member Services Specialist assistsmembers telephonically with issues involving enrollment, transportation, benefit questions,coverage limits, payments, claims, and those matters that involve provider networks.Education/Experience:High School diploma or equivalent.-At least one year of practical experience in customer service or call center required.Responsibilities:-Assist members by telephone or in person, with questions, concerns, and complaints theymay have regarding their enrollment with the services provided by company in order thatthey receive satisfactory service and information.-Document all calls received in order that any audit, follow-up communication, grievancesand appeals can be handled in an accurate, appropriate, and timely manner.-Assist Community Care Connectors (CCC) and other county staff with benefit questions,location of network providers, pharmacy issues, member materials, etc. in order thatmembers are provided the best continuum of care possible.-Be aware of, or be able to obtain, Federal, State, and County laws and rules that regulatethe provision of health care services to company members, including those that apply toenrollee Grievances and Appeals, in order and its employees are in compliancewith such laws and rules and that members suffer no loss of coverage.-Determine when an issue needs to be escalated to supervisor or other managementpersonnel.-Initiate contact with new members to verify their receipt of new member materials and toinform them of the company's wellness programs, disease management services, and otherservices in order that members are fully aware of all services available to them.7. Perform other duties as assigned within the scope, responsibility and requirements of the job.Working hours: 8:00 AM - 4:30 PMSkills:-Computer savvy and proficient in the use of Microsoft Office Suite and Chrome inorder to navigate and retrieve information from a variety of software and internet applications,including numerous third party administrator (TPA) systems-Conversational with a variety of personality styles-High level of patience to work with a diverse caller group-Good written communication skills to document calls in a clear and concise manner-Excellent verbal communication skills and enjoy working with the public via telephone for extended periods oftime-Adaptable to a continually changing environment and able to maintain a high degree of confidentiality.Education:High SchoolExperience:1-4 yearsQualifications:-To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of the knowledge, skill, and/orability required. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.-Must be able to read and write in English. Knowledge of Spanish and/or Somali languages aplus. Ability to access interpretation services, if needed.-Basic mathematical skills required. Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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