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      • Madison, Wisconsin
      • Temp to Perm
      • $18.00 per hour
      • 7:30 AM - 5:15 PM
      Spherion is recruiting Customer Service Representatives to join the team of our health insurance client! This temp-to-hire position provides customer service for health plan members, providers, and group representatives via telephone. As a Customer Service Representative, you will resolve simple to complex inquiries from internal and external customers, deescalate emotionally charged callers, and ensure compliance with department and regulatory requirements. If you have a passion for helping others and are looking for an opportunity to perfect your problem-solving skills, please apply today!This position can be fully remote following training!Responsibilities:- Educate and inform members of available benefits under the health plan and coordinates the exchange of information among members, providers, and internal departments involved- Instruct members on how to receive maximum benefit reimbursement, including the advantages of utilizing their primary care physician and network providers- Determine various policy provisions, guidelines, providers, and provider requirements and procedures; medical review procedures; and the procedures of company departments that apply to the need of the member- Access and research various information databases to provide answers and make appropriate decisions about the callers situation- Document each phone call in accordance with the departments standards, monitor the types of inquires received, and report trends and concerns to management- Stay abreast of related regulatory, compliance, and departmental updates to meet departmental metric requirements- Perform other duties as assignedWorking hours: 7:30 AM - 5:15 PMSkills:- Strong phone etiquette skills- Independent problem-solving skills- Excellent attendance- Reliable and dependableEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or GED required- Customer service experience preferred- Computer and typing experience Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is recruiting Customer Service Representatives to join the team of our health insurance client! This temp-to-hire position provides customer service for health plan members, providers, and group representatives via telephone. As a Customer Service Representative, you will resolve simple to complex inquiries from internal and external customers, deescalate emotionally charged callers, and ensure compliance with department and regulatory requirements. If you have a passion for helping others and are looking for an opportunity to perfect your problem-solving skills, please apply today!This position can be fully remote following training!Responsibilities:- Educate and inform members of available benefits under the health plan and coordinates the exchange of information among members, providers, and internal departments involved- Instruct members on how to receive maximum benefit reimbursement, including the advantages of utilizing their primary care physician and network providers- Determine various policy provisions, guidelines, providers, and provider requirements and procedures; medical review procedures; and the procedures of company departments that apply to the need of the member- Access and research various information databases to provide answers and make appropriate decisions about the callers situation- Document each phone call in accordance with the departments standards, monitor the types of inquires received, and report trends and concerns to management- Stay abreast of related regulatory, compliance, and departmental updates to meet departmental metric requirements- Perform other duties as assignedWorking hours: 7:30 AM - 5:15 PMSkills:- Strong phone etiquette skills- Independent problem-solving skills- Excellent attendance- Reliable and dependableEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or GED required- Customer service experience preferred- Computer and typing experience Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Duluth, Minnesota
      • Permanent
      • $15.00 per hour
      • 8:00 AM - 5:00 PM
      Support inbound inquires for customers supporting product knowledge, customer service, and assist customers with scheduling and registration. This is a Full-time Career position. You will receive benefits on day one of your start! There is an additional wage increase/incentive based on performance on top of your hourly wage. Potential to earn up to $16.00 an hour.Responsibilities:-Answer incoming customer inquiries-Engage with clients in a friendly and professional manner while actively listening to their concerns-Offer support and solutions to customers in accordance with the company's customer service policies-Other duties as requestedWorking hours: 8:00 AM - 5:00 PMSkills:Basic Qualifications: Minimum of 1 to 2 combined years of experience in Customer Service.PC Proficient - Operation of computer systems e.g. Microsoft suite (Excel, Word, etc.)Advanced written and verbal communication skillsKeyboarding ExperienceHigh School or EquivalentEducation:High SchoolExperience:0-1 yearsQualifications:Enthusiastic and exceptional communication skillsTime management and prioritization skillsTeam Player This job is ideal if you are:-Dependable -- more reliable than spontaneous-People-oriented -- enjoys interacting with people and working on group projects-Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction-Detail-oriented -- would rather focus on the details of work than the bigger picture-Achievement-oriented -- enjoys taking on challenges, even if they might fail-Autonomous/Independent -- enjoys working with little direction-High stress tolerance -- thrives in a high-pressure environmentThis is a fun, fast paced contact center environment, excellent coworkers, and career development. Email or call us for immediate response and to set up an interview. We look forward to the opportunity to work with you.We are offering direct hire positions with this company. Benefits include competitive wages, an amazing benefits package that includes two weeks paid vacation, paid sick time, holiday pay, medical benefits from day one, dental, vision, 401K, AD&D, and much more.Please be part of our team and join our next training class. Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Support inbound inquires for customers supporting product knowledge, customer service, and assist customers with scheduling and registration. This is a Full-time Career position. You will receive benefits on day one of your start! There is an additional wage increase/incentive based on performance on top of your hourly wage. Potential to earn up to $16.00 an hour.Responsibilities:-Answer incoming customer inquiries-Engage with clients in a friendly and professional manner while actively listening to their concerns-Offer support and solutions to customers in accordance with the company's customer service policies-Other duties as requestedWorking hours: 8:00 AM - 5:00 PMSkills:Basic Qualifications: Minimum of 1 to 2 combined years of experience in Customer Service.PC Proficient - Operation of computer systems e.g. Microsoft suite (Excel, Word, etc.)Advanced written and verbal communication skillsKeyboarding ExperienceHigh School or EquivalentEducation:High SchoolExperience:0-1 yearsQualifications:Enthusiastic and exceptional communication skillsTime management and prioritization skillsTeam Player This job is ideal if you are:-Dependable -- more reliable than spontaneous-People-oriented -- enjoys interacting with people and working on group projects-Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction-Detail-oriented -- would rather focus on the details of work than the bigger picture-Achievement-oriented -- enjoys taking on challenges, even if they might fail-Autonomous/Independent -- enjoys working with little direction-High stress tolerance -- thrives in a high-pressure environmentThis is a fun, fast paced contact center environment, excellent coworkers, and career development. Email or call us for immediate response and to set up an interview. We look forward to the opportunity to work with you.We are offering direct hire positions with this company. Benefits include competitive wages, an amazing benefits package that includes two weeks paid vacation, paid sick time, holiday pay, medical benefits from day one, dental, vision, 401K, AD&D, and much more.Please be part of our team and join our next training class. Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Draper, Utah
      • Temp to Perm
      • $17.00 - $18.00 per hour
      • 8:00 AM - 5:00 PM
      Our client's mission is to accelerate the world's transition to sustainable energy. This organization has broken new barriers in developing high-performance automobiles and also offers a full suite of energy products that incorporates solar, storage, and grid services.Are you interested in joining the world's only fully integrated sustainable energy company?Then, this is your opportunity to apply!The Role --- The Credit and Collections Specialist plays an important role in the overall success and health of the energy portfolio. -Works as part of a team in a fast-paced high impact environment-Establish contact with past due customers and resolve delinquency in a timely manner through providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company-In certain circumstances, the specialist will collaborate with billing, accounts receivable, and various other internal departments to resolve disputes. A high degree of independent judgement is required to evaluate unique situations to determine account handling and resolution.The Credit and Collections Specialist will manage relationships with external stakeholders and must be able to lead critical collections situations to resolution. Additional responsibilities include but are not limited to: assist with reporting, check processing and any other task related to accounts receivable.As part of the Financial Operations Business Unit, the Collections Specialists goal is to work with the team and management to ensure that collections targets and portfolio goals are achieved by enhancing call volume capacity during prime contact periods. The primary responsibility of the specialist is to engage with past due customers and resolve delinquency, all while maintaining a positive long-standing relationship with the customer.Responsibilities:The specialist will perform the following daily functions as part of the collections function:-Proactively contact customers through outbound phone calls.-Handle inbound phone calls-Proactively contact and respond to customers through e-mail and multi-channel efforts.-Work with internal departments to resolve disputes-Follow up with customers and internal departments to ensure high levels of customer satisfaction and positive customer experience.-Perform special projects as requested by management.-Meet daily and monthly performance standardsWorking hours: 8:00 AM - 5:00 PMSkills:-Proficiency in MS Office-FDCPA knowledge a plus-Ability to prioritize and multitask, with the flexibility to adapt quickly to change-Detail-oriented, resourceful and able to manage shifting priorities-Excellent written and verbal communication skills required-Ability to positively and effectively interact with internal and external customers-Ability to work well with others in a collaborative team environmentEducation:High SchoolExperience:0-1 yearsQualifications:-Call Center experience preferred-Evidence of exceptional ability What are you waiting for? This position won't last long!With great schedule, pay, and long term engagement, you don't want to miss out!APPLY HERE---OR---Text COLLECTIONS to 801-519-5093CALL US! TEXT US! WE WANT TO HEAR FROM YOU!!!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Informat
      Our client's mission is to accelerate the world's transition to sustainable energy. This organization has broken new barriers in developing high-performance automobiles and also offers a full suite of energy products that incorporates solar, storage, and grid services.Are you interested in joining the world's only fully integrated sustainable energy company?Then, this is your opportunity to apply!The Role --- The Credit and Collections Specialist plays an important role in the overall success and health of the energy portfolio. -Works as part of a team in a fast-paced high impact environment-Establish contact with past due customers and resolve delinquency in a timely manner through providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company-In certain circumstances, the specialist will collaborate with billing, accounts receivable, and various other internal departments to resolve disputes. A high degree of independent judgement is required to evaluate unique situations to determine account handling and resolution.The Credit and Collections Specialist will manage relationships with external stakeholders and must be able to lead critical collections situations to resolution. Additional responsibilities include but are not limited to: assist with reporting, check processing and any other task related to accounts receivable.As part of the Financial Operations Business Unit, the Collections Specialists goal is to work with the team and management to ensure that collections targets and portfolio goals are achieved by enhancing call volume capacity during prime contact periods. The primary responsibility of the specialist is to engage with past due customers and resolve delinquency, all while maintaining a positive long-standing relationship with the customer.Responsibilities:The specialist will perform the following daily functions as part of the collections function:-Proactively contact customers through outbound phone calls.-Handle inbound phone calls-Proactively contact and respond to customers through e-mail and multi-channel efforts.-Work with internal departments to resolve disputes-Follow up with customers and internal departments to ensure high levels of customer satisfaction and positive customer experience.-Perform special projects as requested by management.-Meet daily and monthly performance standardsWorking hours: 8:00 AM - 5:00 PMSkills:-Proficiency in MS Office-FDCPA knowledge a plus-Ability to prioritize and multitask, with the flexibility to adapt quickly to change-Detail-oriented, resourceful and able to manage shifting priorities-Excellent written and verbal communication skills required-Ability to positively and effectively interact with internal and external customers-Ability to work well with others in a collaborative team environmentEducation:High SchoolExperience:0-1 yearsQualifications:-Call Center experience preferred-Evidence of exceptional ability What are you waiting for? This position won't last long!With great schedule, pay, and long term engagement, you don't want to miss out!APPLY HERE---OR---Text COLLECTIONS to 801-519-5093CALL US! TEXT US! WE WANT TO HEAR FROM YOU!!!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Informat

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